Guides and Tutorials
Step-by-step walkthroughs for everyday tasks, from routing calls to building voicemail greetings.
Mango Voice Desktop App
How to download and install the Mango Voice Desktop App, enable and activate the web phone, and place calls from your computer.
How to Access Voicemail on the Web App
Learn how to receive and access your private voicemail box through the Mango Voice Web App, including filtering inboxes and listening to messages.
Enable an Extension's Mobility Access
Enable an extension's Mobile App and Web Phone access from the administration portal so users can use the mobile, web, and desktop apps.
How to Access Voicemail on Mobile
Listen to your voicemails in the Mango Voice mobile app by opening the Voicemail tab and pressing play next to a message.
I am Experiencing Dropped Calls
Understand the most common causes of dropped calls on Mango Voice, including router firewall SIP ALG settings and internet quality, and how to fix them.
How to Forward Phone Calls (Call Forwarding)
Set up call forwarding in Mango Voice using the Switchboard External Transfer module, and edit call forwarding directly on a Yealink device.
Using The Mango Voice Switchboard
Understand how the Switchboard call flow works and configure every module — Schedule, Auto Attendant, transfers, voicemail, SMS notifications, queues, and more.
How to Enable Call Recording
Enable or disable inbound, outbound, and internal call recording on your Mango Voice system, set recording per extension, and find recordings in your Call Logs.
How to Reboot a Yealink Phone
Step-by-step instructions for rebooting a Yealink phone using the X button or by power cycling the device.
View Your Locations
How to view your E911 locations in Mango Voice. Emergency services locate your PBX or extension by a registered and verified E911 location.
Locations Overview
Some Mango installations have more than one physical location on the same PBX. Learn why locations matter for E911 and how to view and verify them.
How to Create a Schedule
Create a Schedule in the Mango Voice admin portal to automate your phone system with open hours, holidays, and after-hours call routing.
Yealink AX83H Initial Setup Guide
How to perform the initial setup of your Yealink AX83H handset — power on, choose a language, connect to Wi-Fi, set the time zone, and set a device password.
How to Send a Fax with Mango Voice
Send a fax with the Mango Voice Web App or via email, learn the supported file formats, and find out how to tell whether your fax has been sent.
Call Logs Overview
Gain insights into your phone calls. Learn how to use the Call Logs filtering system and read Call Details in the Mango Voice Web App.
Schedule Overview
Learn how Mango Voice Schedules automate your phone system — create schedules, set weekly availability, add holidays and custom overrides, and route calls in the switchboard.
Virtual Fax Overview
You don't need a fax machine to send and receive faxes. Learn how to create a Virtual Fax, receive faxes by email, manage faxes in the Web App, and assign users.
User Groups
User Groups let you organize users so they only see the voicemails and faxes that pertain to their department. Learn how to create and use them.
How Do I Transfer a Call?
Transfer a call on Mango Voice using a Yealink desk phone (attended/XFER and blind/BXFER) or the Web App (blind transfer and warm transfer).
Dynamic Outbound Caller ID in the Web App
Choose which phone number and Caller ID is used for each outbound call in the Mango Voice Web App. Learn how to enable and use Caller ID selection.
Add Line Extension Presence to Web App
Enable Line Extension Presence in the Web Phone to see who is available, start internal calls, and transfer to extensions inside your PBX.
Add, Merge & Split Calls in the Web App
Learn how to add a new call to an existing call, merge calls into a conference, and split a merged call back apart in the Mango Voice Web App.
How to Log into Mango's Web App
Step-by-step instructions for logging into the Mango Voice Web App at app.mangovoice.com, including what to do if you can't log in.
How to Record Sound Clips Using AWS Polly
Use Amazon AWS Polly text-to-speech to generate sound clips for auto attendants, office closed greetings, and voicemail greetings, including SSML examples.
How Does Voicemail Work?
Learn how to use the Voicemail tab in Mango Voice — play a voicemail, read transcriptions on Mango Plus, and delete voicemails you no longer need.
How to Answer a Remote Phone That Is Ringing (Ring Intercept / Call Intercept)
Use the Ring Intercept (Call Intercept) feature to answer another extension that is ringing by dialing ** plus the extension number.
How do I turn on / off notifications on the Web App? (Windows Instructions)
Turn Mango Voice Web App notifications on or off on Windows, including Chrome, Firefox, and Windows system notification settings.
How do I turn on / off notifications on the Web App? (Mac Instructions)
Turn Mango Voice Web App notifications on or off on a Mac, including Chrome, Firefox, Do Not Disturb, and macOS System Preferences.
Parking Lot Overview
Learn how to park and retrieve calls with Mango Voice Parking Lots, and how to set the Parking Lot timeout in the Administration Portal.
How Do I Change My Voicemail Password on My Phone?
Change your Mango Voice voicemail password directly from your phone by dialing *97 and using the Advanced Options menu.
It's July 3rd, Why Are My Phones Turned Off? How Can I Turn Them Back On?
When July 4th falls on a Saturday, weekend-closed businesses observe the holiday on Friday July 3rd, turning phones off. Learn how to turn them back on.
How to Block and Unblock Phone Numbers
Block and unblock inbound calls, messages, and faxes from a phone number on your Mango Voice PBX using the *999 feature code.
How do I change my voicemail greeting over the phone?
Record and manage your Mango Voice voicemail greeting from your phone by dialing *97 and using the Advanced Options menu.
Understanding DND - Do Not Disturb
Learn how Do Not Disturb works on Mango Voice, how it affects ring groups and switchboard call flows, and how to toggle DND on your phone.
How to Create a Music On Hold Playlist
Create a custom Music On Hold playlist in Mango Voice: upload audio tracks, build a playlist, and set it as the default for callers on hold or in a queue.
How to Create and Edit a Ring Group
Create a Ring Group in Mango Voice so a set of extensions ring at the same time, then add or remove members and use it in your Switchboard.
AirPods Bluetooth to Yealink Phone
Put your AirPods into pairing mode and connect them to a Yealink T53 phone over Bluetooth, step by step.
How to Assign a Sound Clip to a Voicemail Greeting
Assign an uploaded sound clip to a Leave Voicemail object in your Mango Voice Switchboard so callers hear the right voicemail greeting.
How to Send Voicemail to Email
Set up voicemail-to-email on a Mango Voice extension so voicemails are delivered to one or more inboxes, with options to attach or delete the message.
How to Access Voicemails Remotely
Three ways to retrieve your Mango Voice voicemails remotely: email notifications, call recording, and the Web App.
Call Coaching
Use Call Coaching on Mango Voice to listen, coach, and intervene on calls by dialing *88 with an extension.
Change Voicemail Password in the Admin Portal
Change the voicemail box password for a Mango Voice extension from the Admin Portal in a few quick steps.
Dynamic Sound Clip Recording
Assign a feature code to an existing sound clip so it can be re-recorded from your business phone — great for daily, emergency, holiday, and on-call message updates.
International Calling
Enable and dial international calls on Mango Voice, including required PBX settings, user group permissions, and the correct dialing formats.
Custom Music On Hold Streams
Set up a custom or corporate audio stream for Music On Hold on Mango Voice, including recommended partners and how to configure a stream from a URL.
How to Download and Run AnyDesk
Download and run AnyDesk, the preferred remote support client for Mango Voice, on Windows or Mac and share Your Address with your technician.
How to Put Your Cell Phone in a Ring Group
Add your cell phone to a Mango Voice ring group by enabling mobility access on your extension, installing the Mango Voice app, and adding your extension to the ring group.
How to Use the Switchboard to Filter SPAM Calls
Use the Mango Voice Switchboard and an Auto Attendant call tree to filter out spam callers before they reach your receptionists.
How to Access Voicemail on Your Desk Phone
Access your private voicemail box from your Mango Voice desk phone using the pre-programmed envelope button.
How to Create & Configure a Conference Room With Mango Voice
Create, configure, edit, and delete Conference Rooms in the Mango Voice admin portal, including moderator settings, PIN requirements, and conference control keys.
How to Make a Conference Call
Join two calls together into a 3-way conference call on your Yealink desk phone using the conference and merge buttons.
How to Create a Virtual Fax for Inbound Faxes
Create a Virtual Fax machine in the Mango Voice admin portal to receive inbound faxes by email, including naming, number assignment, and the Secure Fax option.
How Do I Record a New Sound Clip?
Record a new sound clip on a Mango Voice phone by dialing *99, or upload a custom MP3 or WAV file in the Sound Clips section of the admin portal.
How to Upload a Sound Clip
Upload sound clips from your computer using Mango's Admin site. Select a file, name your clip, choose a feature code, and create it for use across your Mango Admin portal.
How to Set up an Auto Attendant
Create and edit an Auto-Attendant on your Mango Voice Switchboard — set the sound clip, link each option to an action, and configure timeout and repeat settings.
How to Set Up 2-Way Intercom with Your Mango Voice Phones
Enable two-way intercom (auto-answer) between extensions, or perform a one-time intercom by dialing *8 plus the extension number.
How to Set Up a Shared Voicemail
Create and configure a Shared Voicemail so a user or group of users can receive and access a shared voicemail box, including notification and greeting options.
Access Shared Voicemail on Mobile
Review shared voicemails in the Mango Voice mobile app and call into a shared voicemail box by dialing *98 from the mobile application.
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