Question 1

What is VoIP

Accepted Answer

(Voice Over Internet Protocol)Phone lines pass over your internet instead of over a landline.

Question 2

What Internet Speeds Do I Need for Mango Voice To Work In My Office?

Accepted Answer

We recommend 30/15 Mbps but our services can support less.The average phone uses less than 1/10th of a Megabit.

Question 3

Is Mango Voice Reliable?

Accepted Answer

YES! Mango offers 99.99% uptime.Mango offers redundancy across 7 data centers spread across the country.

Question 4

What happens if my internet goes down?

Accepted Answer

In the case of no internet we can forward all calls to a cell phone using our mobile app. You can also manually forward calls to any US number.

Question 5

Can I use my phones with Mango Voice?

Accepted Answer

Mango Voice primarily supports Yealink phones for their superior reliability and features. If you own a different phone model, please contact our sales team to check compatibility with our system.

Question 6

Can I call patients from my cell phone using my business phone number as the Caller ID?

Accepted Answer

Yes, Mango's mobile app masks your caller ID to be your business number. You can also log and record the call.

Question 7

Can I keep my existing numbers?

Accepted Answer

Yes, though it does take approximately 2-4 weeks to port phone numbers.

Question 8

Does Mango integrate with my dental software?

Accepted Answer

Yes, we integrate with the most popular reminder (PES) and PMS services, for more info click here.

Question 9

How long does a switch-over take?

Accepted Answer

Typically, about 30 days for phones to arrive, be installed, and numbers ported.

Question 10

What are the network requirements for my office for Mango to work?

Accepted Answer

You need data ports (internet ports) for each location where a phone will be placed. Mango can work with your IT support company to make sure your network and router is ready for VoIP.

Question 11

What features does Mango offer?

Accepted Answer

We offer over 100+ enterprise voice, fax, and SMS features to optimize communication for any business such as call recording, voicemail to email, reports, analytics, mobile app, and auto-attendant, to name a few. Click here for a list of features.

Question 12

What are the best phones to use?

Accepted Answer

Our most popular phones are the Yealink T54W and T53W models.

Question 13

Will there be downtime when I switch?

Accepted Answer

99% of our customers report zero down-time.

Question 14

What does set-up look like, do you do it, my IT company, etc?

Accepted Answer

Simply plug your phones into the ethernet port, either you or your IT department can do it. Schedule a custom onboarding for activation, training and call flow set up, and you're done. It's that simple.

Question 15

Why should I use Mango over other providers?

Accepted Answer

Simple. 3 words: Support. Features. Reliability. Need I say more?

MANGO

Pricing

Mango AI

The Mango you love, integrated with your Practice Management and ehnanced with AI

Benefits

AI - Summarize calls in your Practice Management

Call Analytics - Shine a light on your calls

Contact Sync - Dial by name, see who's calling

Frequently Asked Questions