Analytics that show you what is actually happening on your phones.
Most practices have no idea how many calls go unanswered, when their phones are busiest, or how their team performs on calls. Mango Voice gives you the data to answer all of it, in real time and over time.
Inbound Answer Rate
Displays the percentage of inbound calls answered
84%
3,842
184
total answered calls
35
total missed calls
Two types of data. One platform.
Mango Voice gives you reporting on how your phones are being used and AI-powered insight into what is being said on them. Together they give you a complete picture of your communication, not just the surface numbers.
Office Talk Time
0:11 (18%)
0:49 (82%)
Summary
Patient called to check availability for a cleaning. The agent booked an opening next Tuesday at 2:00 PM and reminded the patient of their outstanding $45 balance, which they agreed to pay at check-in.
Know exactly how your phones are performing.
See how your team is handling call volume in real time. Track calls waiting, calls answered, and how your team is keeping up so you can make adjustments before small problems become big ones.
Agent Queue
Go beyond call counts. Understand what was actually said.
Mango AI adds a layer of intelligence to every recorded call. While your reporting dashboards tell you how many calls came in and who answered them, Mango AI tells you what happened inside those conversations.
Every call transcribed automatically. Full, searchable text so your team can find any conversation without listening to a recording.
Call Transcript
Patient
Hi, I'd like to schedule an appointment.
Office
Of course! What day works best for you?
Patient
Thursday afternoon would be great if you have anything.
Office
We have a 2:30 opening on Thursday. Should I book it?
Patient
Yes, 2:30 works perfectly. Thank you!
Stop guessing. Start knowing.
Talk to our team and see how Mango Voice gives you a complete picture of what is happening on your phones.