The Mango Voice content library.
Webinars, podcast episodes, and videos from our team and the people we work with across the industry. Watch, listen, and learn at your own pace.
Past webinars.
Missed a session? Every past webinar is available to watch on demand.
7 Questions Every Dentist Should Ask Before Opening a Practice
Hosted by Dental Startups Uncovered
A practical guide to the key questions every dentist should answer before opening their own practice.
One Message, One Journey: The Power of Communication
Featuring Tiffany Wuebben, RDH & Joy Lantz, RDH, COM, IBCLC
How a consistent message across every patient touchpoint builds a seamless journey and stronger relationships.
Expert Insights with Dr. Yum: Essential Strategies for Modern Business Communication
Featuring Dr. Yum
Dr. Yum shares essential strategies for modern business communication and connecting with patients.
Podcast appearances.
Our team has been featured on podcasts across the dental, optometry, veterinary, and chiropractic space. Find episodes below and hear the conversations directly.
How to Fix the Biggest Bottleneck in Your Front Office
Featuring Laura Nelson
Laura Nelson joins Just a Couple of Dentists to break down the biggest bottleneck holding back most front offices—and the practical systems and AI tools teams can use to fix it, capture more patient opportunities, and give staff their time back.
Systems That Work for the New Year
Featuring Richard May
Richard May joins Growth In Dentistry to talk through the systems that help practices start the new year strong—from tightening front office workflows to making sure no patient opportunity slips through the cracks.
How Dental Practices Answered 100% More After-Hours Calls With AI
Featuring Laura Nelson
Host Kendall Hussein talks with Laura Nelson about how AI helps dental teams stop being busy and start being effective, including how Margot took one practice from 25% voicemail callbacks to 50% meaningful after-hours responses.
AI in Dentistry with Dr. Greg Wu on Humpday Happy Hour
Featuring Dr. Greg Wu
A Humpday Happy Hour conversation on how AI is changing dentistry and what it means for practices and their patients.
Upgrade the Call System at Your Dental Practice
Featuring Richard May
Richard May joins Dentists IN the Know to talk through why upgrading the call system at your dental practice matters, and how modern phone tools help teams capture more patient opportunities.
Can AI Really Handle Calls Better Than Your Front Desk?
Featuring Kevin Tallman
Kevin Tallman, CEO of Mango Voice, joins the show to discuss how AI can pick up missed calls and document them straight into your PMS, where AI shines and where it still falls short, and the biggest red flags when choosing an AI solutions provider.
How Dental Practices Are Losing New Patient Opportunities w/ Voicemails & Sticky Notes
Featuring Richard May
Richard May of Mango Voice reveals how outdated front office habits like unchecked voicemails and messy sticky notes cost practices thousands in lost new patients, and how an AI receptionist and standardized notes solve the 35% missed call crisis facing the average practice.
How AI is Solving the Biggest Front Desk Problems in Dentistry
Featuring Laura Nelson
Gary Bird and Laura Nelson of Mango Voice reveal how AI is transforming dental front desk management—solving missed calls and follow-ups while improving scheduling, patient engagement, and revenue retention so teams can work smarter, not harder.
Phone Systems That Actually Work
Featuring Richard May
Missed calls mean missed care, and missed care means missed impact. Richard May explains why it is not just about the tech, but about the people on the other end waiting for guidance, connection, and clarity.
Stop Running Behind: How AI Gives Dental Teams Time Back
Featuring Laura Nelson
Laura Nelson—VP of AI Training and Development at Mango Voice, founder of Front Office Rocks, and author of Brush Up on AI—shares why AI adoption isn't optional anymore and how practices can stop running behind and start reclaiming time.
Videos.
Product walkthroughs, feature explainers, and conversations with the people and partners who know healthcare communication best. Find everything on our YouTube channel or browse below.
"I'm Not an AI Hater" — What's Working & What's Not | Dr. Sara Mahmood
Nine-practice owner Dr. Sara Mahmood and Laura Nelson have an honest, no-hype conversation about where AI actually works in a dental practice, why implementations fail, and the 'slow down to speed up' approach to adopting AI without adding to your team's workload.
42 Years of Dentistry — Here's What Nobody Tells You | Dr. Alan Stern & Kay Huff
Dr. Alan Stern joins Kay Huff to share the hard-won lessons from 42 years in dentistry—from $250K in debt to a comfortable retirement, and how curiosity and humble leadership beat burnout.
The Hybrid Dental Office | AI Receptionists, Virtual Teams & Smarter Phone Systems with Dr. Greg Wu
Dr. Greg Wu on building a hybrid dental office with AI receptionists, virtual teams, and smarter phone systems.
How to Use AI for Training Your Dental Team
Practical ways to put AI to work training and leveling up your dental team.
The 80/50 Rule | Case Acceptance KPIs Every Dental Practice Must Track with Kelly Schwartz
Kelly Schwartz breaks down the case acceptance KPIs every dental practice should be tracking.
Insurance Verification Is Broken | Outsourcing, AI Limits & RCM Strategy with Kirk Teachout
Kirk Teachout on why insurance verification is broken and how outsourcing, AI, and RCM strategy can help.
How Dental Practices Lose High-Value Cases on the Phone (and How to Fix It)
Where practices lose high-value cases on the phone, and the fixes that keep them booked.
6 Practices, 3 Kids, 0 Excuses | Women in Dentistry, Entrepreneurship & Mindset with Dr. Sara Mahmood
Dr. Sara Mahmood on women in dentistry, entrepreneurship, and the mindset behind running six practices.
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