At one location, a missed call is a problem. Across five, ten, or twenty locations, it is revenue leaving every day. Unlike a missed email, a missed call rarely comes back. The patient moves on. Your schedule stays empty. Multiply that across your entire organization and the number gets significant fast.
The AI voice platform built for vision groups.
Managing communication across multiple locations should not feel like managing multiple problems. Mango Voice gives your entire organization a single platform, consistent workflows, and the visibility to see how every location is performing.
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TodayFilters 3DateOutcomeFromDuration
4:21 PMAnsweredApex Vision Care04:31
4:03 PMMissedAlina Franco04:31
4:03 PMAnsweredAura Optical04:31
Call Details
Inbound Call 2/2/24
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Inbound Call on 03/18/26 at 10:15 AM
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4:32
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0:01Patient
Hi I am calling about getting a new glasses prescription
Vision groups that run on Mango Voice
0%
of patient calls to healthcare practices go unanswered.
The answer to your missed call problem. At every location, at the same time.
Margo is Mango Voice's AI receptionist. She activates when your team cannot get to the phone, whether that is during a procedure, at lunch, or after hours. She does not send callers to voicemail. She has a real conversation, captures what the caller needs, and delivers a structured Call Report to your team by email the moment the call ends. For vision groups, that means every location in your organization is covered, simultaneously, without adding headcount.
The numbers
Margo captures usable information from approximately twice as many callers compared to standard voicemail
Handles approximately 90% of standard inbound call intents
Supports 7 languages with mid-call language switching, no menu selection required
Emergency calls are automatically detected, flagged, and routed to a separate email list with an EMERGENCY subject line
Every Margo interaction is summarized and written directly into the patient record in supported practice management systems
What Margo solves for vision groups
Coverage at scale. One Margo configuration can cover every location in your organization. No additional staffing, no inconsistent coverage between sites. Every location answers every call.
Standardized data capture. Every Margo Call Report follows the same format. Across ten locations or fifty, your organization gets consistent, structured information from every call that comes in after hours or during peak times.
Emergency escalation across every location. If a caller at any location reports a medical emergency, Margo automatically routes the Call Report to a dedicated email list and flags the subject line. Every location has the same escalation protocol, automatically.
Customized per location or standardized across all. Margo is configured by a dedicated team of Margo AI Technicians. For vision groups, that means you can standardize the conversation flow across every location or customize it per practice depending on your operational needs.
See what missed calls are costing your group.
Your numbers
Locations5
Calls per day (per location)40
Industry avg: 35-50 calls/day
New patient lifetime value$800
Monthly impact
Missed calls
0
Based on 35% unanswered rate
New patients at risk
0
15% of missed calls are new patients
Revenue at risk
$0
The communication infrastructure your organization runs on.
Margo is the front line. The Mango Voice platform is what sits behind her. Every location in your vision group runs on the same infrastructure, with centralized management and location-level control where you need it.
Manage every location from a single admin portal. Add lines, adjust call flows, pull reports, and oversee every practice in your organization without logging in and out of separate accounts.
Build a standardized call flow and deploy it across your entire organization. Or customize per location. Either way, your team manages it through the same drag-and-drop switchboard.
Every call across every location is transcribed automatically. Your operations team can pull recordings, review transcripts, and monitor performance across your entire organization from one place.
See call volume, answer rates, peak hours, and team performance at the location level or rolled up across your entire vision group. Identify which locations need attention before the problem compounds.
Mango Voice integrates with the practice management systems your locations run on. Patient data stays in sync, AI call summaries write back to the patient record, and your team spends less time on manual entry across every site.
12 locations managed
Add lines, adjust call flows, and pull reports for every practice from one login. No switching accounts.
Your feedback shapes what we build next.
Most communication platforms are built for the masses and adjusted at the margins. Mango Voice works differently. Vision group and group practice accounts have a direct line to our product team. When a group your size identifies a gap, needs a new integration, or runs into a workflow we have not solved, that feedback goes onto the roadmap. Not into a ticket queue. Not into a survey that nobody reads.
The features on this platform exist because practices asked for them. Choosing Mango Voice means you are not waiting for a large telecom company to prioritize your needs on their timeline. You are working with a team that builds what its customers ask for, and has been doing exactly that for more than a decade.
Vision group accounts get priority support.
When something needs attention across multiple locations, it cannot wait in a queue. Vision group accounts are first in line for support response. Every vision group account has a named customer success manager who knows your organization, your locations, and your practice management systems. They are not a ticketing system. They are a person.
Vision group accounts receive priority routing on all support requests
Named customer success manager assigned before onboarding is complete
Average support response time under two minutes
Dedicated escalation path for multi-location issues that need immediate attention
Proactive account reviews so your team is not the one surfacing problems
If you are an existing vision group customer and need support now:
Contact Enterprise SupportThe questions group practices ask us most.
See what Mango Voice looks like across your entire organization.
Talk to someone who knows the space. We will walk you through how Mango Voice scales across every location in your vision group, your team structure, and your current practice management software.
