Phone coaching built for the people answering your phones every day.
Your team is answering the phone. They are just not converting the call. Have Them at Hello is a 30-day phone coaching program that gives your front desk a proven framework for turning more incoming calls into scheduled appointments.
If your phones are not strong, nothing else works.
Every new patient starts with a phone call. Most front desk teams were never trained on how to handle those conversations well, so opportunities are missed without anyone realizing it. The numbers show how quickly it adds up.
No phone skills training
Most front desk teams receive no training on how to convert inquiry calls into scheduled appointments. They know your services. They do not know how to guide a hesitant caller to a yes.
One in three calls mishandled
Without a clear call framework, staff miss opportunities, struggle with objections, and fail to move callers forward. Most patients who hang up without booking never call back.
65% of patients will leave
One frustrating phone experience can permanently damage trust. When a call feels rushed or unclear, patients choose someone else and do not come back.
Up to $150,000 lost annually
When missed calls and unconverted inquiries add up, the revenue impact is significant. For the average practice that can mean six figures in preventable loss every year.
One better call a day.
Most practices do not need more calls. They need to convert more of the ones they are already getting. Here is what a small shift looks like in real numbers.
One
additional patient per day
20
approximate working days per month
10
more patients per month
$800–$1,200
value per patient
That is
$8,000 to $12,000 per month from one better call a day
Powered by LionSpeak. Delivered by Mango Voice.
The methodology behind Have Them at Hello.
Katherine Eitel Belt has spent more than 25 years training dental and healthcare front desk teams across North America. She is a nationally recognized communication coach, the founder of LionSpeak, and the creator of the framework that powers Have Them at Hello.
The framework is not a script. It is a set of principles and skills your team can internalize so every person who answers your phones handles the conversation with confidence and clarity, regardless of what the patient says or how the call goes.
- 25+ years training dental and healthcare teams
- Thousands of practices trained across North America
- Nationally recognized speaker and communication coach
- Founder of LionSpeak, the methodology behind Have Them at Hello
What your team will learn in 30 days.
Have Them at Hello combines step-by-step training, AI patient roleplay, live coaching, and a peer community so every team member can learn, practice, and build real confidence, no matter how they learn best.
Understand the Impact of Every Call
See how front desk conversations directly influence patient acquisition and practice revenue.
Master Professional Call Flow
Handle multiple callers confidently while maintaining professionalism and control.
The Four-Step Patient Conversion Framework
Build trust in 60 seconds, identify needs, guide decisions, and confidently close appointments.
Handle High-Stakes Calls
Navigate price shoppers, emergencies, and insurance objections without sounding pushy.
Reduce No-Shows and Reactivate Patients
Confirm appointments properly and bring dormant patients back into care.
Training that fits around a busy front desk schedule.
Live Office Hours
Multiple live coaching sessions available every week with Stacy Sveilis DiDonato, a practice performance coach with more than 30 years of dental industry experience. Bring real questions, challenging scenarios, and actual calls for practical feedback and support. Sessions are not recorded so your team should find a consistent time that works for them.
On-Demand Lessons
Step-by-step training your team completes at their own pace. Designed to fit around the front desk schedule, not disrupt it.
Peer Community
An online community where your team can ask questions, share experiences, and stay engaged between sessions.
AI Patient Roleplay
Practice real conversations anytime by calling our AI patient. Build confidence before handling calls with real patients. Try it yourself before enrolling your team.
Results your practice will notice within 30 days.
Built for every person who answers your phones.
No prior experience required. This works for brand new receptionists and experienced staff who have been answering calls for years.
New Hires
Give new team members a clear, proven approach from day one. No guessing, no inconsistent first impressions. Just a framework they can use on their very first call.
The Whole Front Desk
Train everyone who touches the phone so the patient experience is consistent no matter who picks up. Office managers, treatment coordinators, dental assistants with phone duties, all of them.
Multi-Location Teams
Standardize phone skills across every location. Train teams at the same time, track progress from a single dashboard, and make sure every location delivers the same quality of first impression.
Choose the plan that fits your team.
The more team members you enroll, the lower your per-seat rate. Every seat includes the full 60-day program.
For one team member who wants to build their skills.
Enroll One PersonNote: individual seats do not include team dashboard or progress tracking.
For practices ready to train two to five team members together.
Enroll Your TeamFor front offices training six to ten people at once.
Enroll Your TeamFor larger practices and organizations training eleven or more.
Enroll Your TeamFree resource
Not ready to enroll yet?
Download our free guide: Top 10 Telephone Tips for New Patient Calls.
See what Have Them at Hello is all about.
Frequently Asked Questions
Have Them at Hello is a 30-day phone skills training program built for dental and healthcare front desk teams. It teaches your team how to handle new patient calls, insurance questions, price objections, and emergency situations with a proven, no-scripts-needed framework. Powered by LionSpeak and delivered by Mango Voice.
No. Have Them at Hello is available to any dental or healthcare practice.
Anyone who answers phones at a healthcare practice. That includes front desk receptionists, office managers, treatment coordinators, and dental assistants who handle phone duties. The program works for brand new team members and experienced staff alike.
Pricing is per seat based on the number of team members you enroll. Start with two seats and use code TEAM to get the second seat at no additional cost. Volume discounts are available for larger teams.
Immediately. Once you purchase seats and assign them, each team member can begin training right away.
Plan for approximately two hours per week per team member. That includes on-demand lessons, AI roleplay practice, and live office hours. The program is designed to fit around a busy front desk schedule.
Multiple live sessions are available throughout the week. Your team joins at a time that works for them, brings real questions or challenging scenarios, and gets direct coaching from Stacy Sveilis DiDonato. Sessions are not recorded so consistent attendance matters.
Your team calls a live AI patient and practices real conversations in a safe environment. It builds confidence before they handle calls with real patients. You can try it yourself before enrolling by calling (435) 216-7595.
Yes. You can add seats at any time directly from your dashboard.
Each team member receives 60 days of access from the date they are enrolled.
Your team can get better at this. In 30 days.
Phone skills are not instinctive. They are learned. Have Them at Hello gives your team the framework, the practice, and the coaching to handle every call with confidence.
Enroll Your Team