How Do I Record a New Sound Clip?

Set music to be played when calls reach certain points in call flows, or record sound clips for voicemail. You can upload a sound clip, manage sound clips, and download clips in the Sound Clips section.

Record a Sound Clip on the Phone

Using any Mango Voice phone, follow these simple steps:

1. Dial *99.
2. Record your greeting — “say what you want to say” — then press any key to end the recording.
3. Press 2 to save.
   • 1— Listen to your greeting
   • 2— Save
   • 3— Re-record your greeting

Your recording will automatically be sent to the admin portal at Mango Admin, under Sound Clips.

4. Select Sound Clips from the left side menu.
5. Listen to and add a friendly name to the sound clip for easy reference in the future.

Watch the video above for help recording a sound clip on the phone.

Record a Sound Clip on the Admin Portal

You can also upload a custom MP3 or WAV audio clip using this same portal sound clip administration page. This sound clip can now be applied to a Sound Clip, Auto Attendant, Queue, Shared Voicemail, and Conference Room. See Uploading a Sound Clip to learn more.

Download a Sound Clip

1. Follow the same steps to access the list of your sound clips under Sound Clips in the left side menu.
2. Select the three vertical dots next to the audio playback to download the file.

How do I get help?

• Mango Voice Support — Phone: (435) 466-2646
• Mango Voice Support — Email: support@mangovoice.com