Mango Voice
2 min read·Last updated: 04.23.2024

How to Set Up a Shared Voicemail

Shared Voicemails are a convenient way to allow a user or a group of users to receive and access voicemail boxes.

Create a Shared Voicemail

  1. Select the + symbol next to Extensions on the left side menu to open the extension options.
  2. Select Shared Voicemail.
Expanded Extensions menu showing Lines, Ring Groups, Call Queues, Conferencing, Virtual Fax, and Shared Voicemail
  1. Select + New Shared Voicemail.
Blue plus New Shared Voicemail button

Under the General Tab

  • Name the voicemail.
  • Set a shared voicemail number.
  • Select whether to omit it from the directory or not.
  • A new extension will be seen by all extensions in the PBX.
  • Queues, conference rooms, and shared voicemails may be omitted from the directory to eliminate confusion.
  • By default, the Everyone Group is allowed access to the Shared Voicemail.
General tab of the shared voicemail configuration showing Name, Number, Omit From Directory, and User Groups assignment

Additional Options to Configure

  • Select the time zone.
  • Set a voicemail box password.
  • Determine if voicemail instructions will be played or not.
  • Set email notifications to send or not.
  • Select whether the voicemail message will be sent as an MP3 via email.
  • Set the message to delete after being sent or not.
  • Enter the email addresses of the recipients, separated by commas.
  • Determine if the system will use default greetings or not.
  • Set the outgoing message unavailable sound clip. Click here to learn about uploading sound clips.
Options tab showing General Options, Notification Options, and Outgoing Message Options for the shared voicemail
  1. Once you're done configuring the Shared Voicemail, click Update Shared Voicemail.

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