Mango Voice
1 min read·Last updated: 09.02.2025

Enable an Extension's Mobility Access

An extension must first be enabled in the administration portal to obtain access to the mobile app. An administrator or higher role can edit extension settings.

  1. Select the + next to Extensions in the left side menu.
  2. Select Lines.
Left side admin menu showing Extensions with an orange plus icon and a Lines sub-item beneath it
  1. Select the line or the orange edit button next to the line you would like to enable.
A line list entry showing a phone icon, the linked extension name MVNSR TEST 2 - 101, and Extension Type: Line
  1. Scroll down to the Mobility Access section.
The Mobility Access settings section with Mobile App and Web Phone rows, each set to On
  1. For mobile app access, set the Mobile App to On.
  2. For web or desktop app access, set the Web Phone to On.
  3. Click Update Extension.

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