3 min read·Last updated: 04.25.2024

How to Create & Configure a Conference Room With Mango Voice

Conference Rooms allow multiple people to call in and talk to several people at the same time. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak.

Access Conferencing

Select the + by Extensions in the left side menu.
Select Conferencing.

Extensions menu with Conferencing highlighted in a red box, alongside Lines, Ring Groups, Call Queues, Virtual Fax, and Shared Voicemail

New Conference Room Setup

New Conference Room form showing Extension fields (Name, Number, Omit From Directory) and Options (Moderator Required, Moderator PIN, Conference PIN Required, Conference PIN, Default Muted, Announce New Participants, Conference greeting, Hold Music) with a Create Conference Room button

Definitions

Name: This is the name that you want this conference to be seen as across the Mango system. It can be helpful to be descriptive when naming (East Conference Room, West, Big, Little, etc.).
Number: Conventionally Mango Voice uses the 400–499 range for conference rooms, but any number may be used.
Omit from Directory: This says whether or not it will be searchable in the phone directory. This is helpful for physical phones, such as Yealink, to quickly identify.
Moderator: A Moderator is the host of the conference call. They can control muting, such as default muting until the moderator arrives.
Moderator PIN: The PIN that allows the system to know who the moderator is. This distinguishes the moderator from the other callers and gives permissions. This also causes the conference PIN to be required as well.
Conference PIN Required: Whether or not conference participants need to enter a PIN. See below to learn how to turn the PIN requirement to enter a conference on and off.
PIN: The PIN required in order to enter the conference.
Default Muted: All callers entering the conference will be muted until the moderator arrives. After the moderator arrives, callers will be unmuted.
Announce new participants: This will prompt callers for their name and play their recorded name back before they enter the conference room.
Conference Greeting: A sound clip to be played before a caller joins the conference.
Hold Music: Hold music to be played before the moderator joins the conference.

Conference Control Keys

While in a conference call, participants can use the following keypad shortcuts to control volume and muting.

Control	Key
Mute	#
Volume Listen UP	3
Volume Listen RESET	2
Volume Listen DOWN	1
Volume Talk UP	6
Volume Talk RESET	5
Volume Talk DOWN	4
Mute All Conference Members	0
UnMute All Conference Members	*

Delete a Conference Room

Note: Administrator permissions are required to create, edit, or delete Conference Rooms.

Choose the + by Extensions from the left side menu.
Select Conferencing. The list of existing Conference Rooms appears.
Next to the Conference Room you wish to delete, select the red X icon and a prompt will appear.
Confirm you wish to continue.

Edit an Existing Conference Room