How to Set up an Auto Attendant

An Auto-Attendant greets your callers and lets them press a key to be routed to the right person or department. You build and edit Auto-Attendants directly on your Switchboard.

Creating an Auto-Attendant

1. Log in to admin.mangovoice.com.
2. Go to Switch Board.
3. Select the Switch Board you wish to edit.
4. Click Auto-Attendant and move it to the desired location.
5. Link the Auto-Attendant to the other actions as needed.
6. Change the Sound Clip if desired.
   • To change a sound clip, see How to Upload a Sound Clip.
   • To record a sound clip, see How to Record a Sound Clip.
7. Add or remove options as desired.
8. Link each option to the desired action. See How to Use The Mango Voice Switchboard for details.
9. Save and exit the Switchboard.

Editing an Auto-Attendant

1. Select Switch Board in the left side menu.
2. Select the Switch Board you wish to edit.
3. Go to the desired Auto-Attendant.
4. Change the Sound Clip if desired.
   • To change a sound clip, see How to Upload a Sound Clip.
   • To record a sound clip, see How to Record a Sound Clip.
5. Add or remove options as desired.
6. Link each option to the desired action. See How to Use The Mango Voice Switchboard for details.
7. Save and exit the Switchboard.

Additional Settings for Auto-Attendant

• Timeout — The amount of time allowed for user input.
• Repeat time — The number of times to repeat the Auto-Attendant if no option is pressed.

How do I get help?

• Mango Voice Support — Phone: (435) 466-2646
• Mango Voice Support — Email: support@mangovoice.com