Parking Lot Overview

Parking Lots (Parking a Call)

The Parking Lot feature allows a user to place a call in a Parking Lot and receive it from any valid extension.

To park a call

1. 1When on a connected call, press *1 or the programmed P1 or P2 buttons.
2. 2This will park the call, say the Parking Lot number (remember this number), and then disconnect the call from the current phone and place the call in the given Parking Lot.

Retrieve a parked call

1. 1Pick up any phone on your Mango Voice hosted phone domain.
2. 2Dial the given Parking Lot number or select the programmed P1 or P2 button to retrieve the call.
3. 3Wireless: press 5901 (for park 1), 5902 (for park 2), etc.

Parking Lots can also be accessed through a compatible sidecar (if equipped). To set up a sidecar to access and monitor a Parking Lot, go to Setting up a Sidecar.

Parking Lot Timeout (Park Auto Return)

This is set on the Administration Portal. This variable sets how long a call can be left in a Parking Lot before being sent back to the agent that put the call in the Parking Lot.

1. 1Login to the Administration Portal.
2. 2After opening the PBX, choose Settings.
3. 3On the General tab, enter the Call park timeout in seconds.
4. 4Select Update System Settings.