Mango Voice
1 min read·Last updated: 04.25.2024

How to Create a Virtual Fax for Inbound Faxes

A Virtual Fax machine lets you receive inbound faxes electronically and have them delivered straight to email. Follow the steps below to create one in the Mango Voice administration portal.

Create a Virtual Fax

  1. Select the + button by Extensions on the left side menu.
    Extensions header in the left menu with the orange plus button
  2. Select the Virtual Fax option.
    Expanded Extensions menu with Virtual Fax highlighted in a red box, alongside Lines, Ring Groups, Call Queues, Conferencing, and Shared Voicemail
  3. Select the + New Virtual Fax button.
    Blue New Virtual Fax button
  4. Enter the desired name for the Virtual Fax.
  5. Enter the desired number to associate with the Virtual Fax.
  6. Enter the desired email to be notified of incoming faxes. You may enter multiple email addresses separated by commas.
  7. Select the orange Create Virtual Fax Machine box.
    New Virtual Fax form showing Extension fields (Name Test Virtual Fax, Number 501, Omit From Directory Yes), Receiving Options with Send Incoming Fax to Email, a Sending Options note, and an orange Create Virtual Fax Machine button

After Creation

The Secure Fax toggle will appear after the Virtual Fax is created. The Receiving Options section also becomes available once the virtual fax machine has been created.

Edit Virtual Fax view after creation, showing Extension fields plus Receiving Options with a Send Incoming Fax to Email field and a Secure Fax toggle set to Disabled, and an Update Virtual Fax Machine button
After creation, the Secure Fax toggle and Receiving Options become available.

Note: The Receiving Options section will become available after you initially create the virtual fax machine. The virtual fax is only intended for receiving faxes.

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