Guides & Tutorials
How to Create a Music On Hold Playlist
1 min readLast updated: 05.06.2024
Music On Hold allows you to create custom playlists or advertisements for your customers to listen to while on hold or waiting in a queue. You can add a playlist, manage tracks, and upload the music that is played in the Music On Hold section.
Note:For best results use the following file format — MP3, 16 bit, 8 kHz / 16 kHz, mono / dual channel.
How to set up a custom Music On Hold playlist
- Go to Music on Hold in the left-hand side menu.
- Click on Manage Audio Tracks.
- Click the '+' to add audio tracks.
- Name the audio track.
- Select the file from the computer.
- Click Upload Music.
- Add as many tracks as wanted in the playlist.
- Click Add New Playlist.
- Name the playlist and click Create Playlist.
- Click on the newly created playlist, then add the audio tracks to the list.
- Select the playlist as the default.
How do I get help?
- Mango Voice Support — Phone: (435) 466-2646
- Mango Voice Support — Email: support@mangovoice.com