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How to Create a Music On Hold Playlist

1 min readLast updated: 05.06.2024

Music On Hold allows you to create custom playlists or advertisements for your customers to listen to while on hold or waiting in a queue. You can add a playlist, manage tracks, and upload the music that is played in the Music On Hold section.

Note:For best results use the following file format — MP3, 16 bit, 8 kHz / 16 kHz, mono / dual channel.

How to set up a custom Music On Hold playlist

  1. Go to Music on Hold in the left-hand side menu.
  2. Click on Manage Audio Tracks.
  3. Click the '+' to add audio tracks.
  4. Name the audio track.
  5. Select the file from the computer.
  6. Click Upload Music.
  7. Add as many tracks as wanted in the playlist.
  8. Click Add New Playlist.
  9. Name the playlist and click Create Playlist.
  10. Click on the newly created playlist, then add the audio tracks to the list.
  11. Select the playlist as the default.

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