Switchboard Objects
Understand each switchboard building block and how to combine them into the exact call flow you want.
External Transfer — Switchboard Object
How the External Transfer switchboard object works, including options, use cases, FAQs, and a special setup for transferring to Google Voice numbers.
Day / Night Mode — Switchboard Object
How the Day/Night Mode switchboard object works, including options, notes, and use cases for manually toggling between two call flows.
Fax Detect — Switchboard Object
How the Fax Detect switchboard object works, including options, use cases, pointers, and how to set it up with a Virtual Fax so one number can receive both calls and faxes.
Hang Up — Switchboard Object
How the Hang Up switchboard object works, including use cases, FAQs, and pointers for ending a call within your call flow.
SMS Notification — Switchboard Object
How the SMS Notification switchboard object works, including options, use cases, message variables, and FAQs for notifying staff or auto-replying to callers.
Queue — Switchboard Object
How the Queue switchboard object works, including routes, use cases, and FAQs for managing high volumes of incoming calls with hold music.
Schedule — Switchboard Object
How the Schedule switchboard object works, including options, use cases, FAQs, and pointers for routing calls based on your business hours and holidays.
Custom Caller ID — Switchboard Object
How the Custom Caller ID switchboard object works, including options, use cases, and FAQs for tagging calls so agents know where they came from.
Transfer and Continue — Switchboard Object
How the Transfer and Continue switchboard object works, including options, use cases, and FAQs for ringing a phone or a ring group.
Transfer — Switchboard Object
How the Transfer switchboard object works, including options, use cases, and FAQs for transferring a call directly to a single extension.
Leave Voicemail — Switchboard Object
How the Leave Voicemail switchboard object works, including options, use cases, and FAQs for sending callers to a custom voicemail box.
Jump to Switchboard — Switchboard Object
How the Jump to Switchboard switchboard object works, including options and use cases for routing a call into another switchboard to keep call flows organized.
Dial By Name — Switchboard Object
How the Dial By Name switchboard object works, including options and use cases for letting callers find an extension by entering a name.
Multi-Voicemail Greetings — Switchboard Object
How Multi-Voicemail Greetings work, including what they are great for, how to choose a greeting in the switchboard, and how to edit a greeting per extension in the Mango PBX.
Conference Room — Switchboard Object
How the Conference Room switchboard object works, including options, use cases, FAQs, and pointers for bringing multiple callers into a single conference.
Call Distribution — Switchboard Object
How the Call Distribution switchboard object works, including options, use cases, a worked example, and FAQs about random distribution and probabilities.
Wait — Switchboard Object
How the Wait switchboard object works, including options, use cases, FAQs, and pointers for delaying the flow of a call and ringing the caller while they wait.
Sound Clip — Switchboard Object
How the Sound Clip switchboard object works, including options, use cases, and how to play an audio file as a call flows through your switchboard.
Auto Attendant — Switchboard Object
How the Auto Attendant switchboard object works, including its options, use cases, and FAQs for directing callers to the right department.
Stay in the loop.
New posts, product updates, and insights for healthcare practices, delivered to your inbox.