Mango Voice
1 min read·Last updated: 04.29.2024

Custom Caller ID switchboard object

The Custom Caller ID object (shown as Change Caller ID in the switchboard) lets you modify the caller ID for calls that travel down a particular path, making it easier for agents to tell where a call came from.

The Custom Caller ID switchboard object, a gray rounded node labeled CHANGE CALLER ID with a text field and two radio options: Add 6 characters to the front (selected) and Replace Caller ID

Options

  • Add 6 characters to the front— adds your desired characters to the caller ID associated with that path.
  • Replace Caller ID— overrides an existing caller ID coming through the call path.

Use cases

  • Change caller ID internally to easily distinguish which department is being dialed within your organization.
  • Change caller ID to ESP or SPAN to notify the agent that a caller has selected the Spanish option.
A switchboard call flow where an Auto Attendant with Press 1 through 4 options routes each option to its own Change Caller ID node labeled SALES, SUPPRT, BILL, and PORT, each set to Add 6 characters to the front

FAQs

Can I use this object to change my outbound caller ID?

No, this object only works within Mango Voice.

Why can I only add 6 characters to the front of caller ID?

The number of characters displayed on caller ID differs between physical phones. This is limited due to the display size of most phones.

How do I get help?

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