Mango Voice
1 min read·Last updated: 04.26.2024

Jump to Switchboard switchboard object

Use the Jump to Switchboard object to send a call from one switchboard into another, continuing the call flow there. It's a handy way to break large, complex call flows into smaller switchboards that are easier to manage.

The Jump to Switchboard switchboard object, a gray rounded node labeled JUMP TO SWITCHBOARD with a Drop connector on the left and a dropdown showing 1000 - Switch Board Mai

Options

Jump to Switchboard will take the call to the specified switchboard and continue the call flow there.

Use cases

  • Use this after an auto attendant to transfer to different departments — for example sales, support, and billing. This allows each department to customize and control their own separate call flows (switchboards).
  • Place this after an auto attendant or before a very complicated workflow to keep the visual complexity of the switchboard down.
A switchboard call flow where an Auto Attendant with Press 1 through 4 options routes to three Change Caller ID nodes labeled SALES, SUPPRT, and BILL, each connecting to a Jump to Switchboard node for Sales Direct, Support, and Billing

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