Mango Voice
1 min read·Last updated: 09.17.2024

Schedule switchboard object

Route calls based on your company's business hours. Have custom schedules for holidays.

The Schedule switchboard object, a gray rounded node labeled SCHEDULE with an Answering service dropdown and three outputs labeled When Open, When Closed, and Holiday

Options

  • Select your desired schedule from the drop-down menu.
  • When Open — This is where the path will continue to during business hours.
  • When Closed — This is where the path will continue to after business hours.
  • Holiday — This is where the path will continue during specified holidays.

Learn how to create a Schedule

Use cases

  • Use the Schedule object to redirect the flow of your calls while your business is open, closed, and even on holidays!

FAQs

What if I have different hours for different departments?

Create a new schedule object and when the call enters that department's switchboard add the department-specific schedule. You can create unlimited schedules.

Pointers

  • Schedules auto-save, so you don't have to hit update to save any changes.

How do I get help?

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