Mango Voice
1 min read·Last updated: 04.26.2024

Dial By Name switchboard object

The Dial By Name object prompts the caller to enter the first few letters of a person's name so they can find that person's extension and dial it directly.

The Dial By Name switchboard object, a gray rounded node labeled DIAL BY NAME with a Drop connector on the left, an Invalid connector on the right, and a Lookup By setting with two radio options, Extension Name selected and User Name

Options

  • Lookup By Extension Name: Allows the caller to look up people by extension name. Do not use any non-alphabetic characters.
  • Lookup By User Name: Allows the caller to look up people by user name.

Use cases

This is great to use if you have a lot of employees who get direct calls and want those calls to be transferred directly to them.

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