FAQ
Quick answers to the questions our support team hears most from new and existing customers.
Supported Yealink Devices
The Yealink devices currently supported by Mango Voice, including wireless phones, conference phones, desk phones, and DECT phones.
User Roles and Permissions
Understand how roles and permissions work in Mango Voice, including Account Access portal levels, Administrator levels, and the default Phone Permission roles.
E911
How E911 works with Mango Voice, including E911 verification, default PBX numbers, per-extension overrides, and how Outbound Caller ID is handled when 911 is dialed.
Parking Lot FAQ
Frequently asked questions about call parking in Mango Voice, including how a parked call differs from placing a call on hold or transferring it.
Network Requirements for Best Results with Mango Voice
Network settings and recommendations that help Mango Voice customers get the most out of their VoIP service, including ports, latency, NAT, and QoS guidance.
Ring Group Strategies
The ring group ringing strategies available in Mango Voice — Ring All and Paging Group — and how to choose a ring strategy for a ring group.
Can I Use a Softphone with Mango Voice?
Mango Voice does not currently support third party softphones, but offers a robust webphone included in the Mango Voice Web App.
Feature Codes
How Mango Voice feature (star) codes work and when to use them, including a full reference of available codes, descriptions, and dialing notes.
Can I Get Training on My Mango Voice System?
No matter how long you've been a Mango Voice customer, you can schedule a free 30-minute training session with our training staff.
Equipment Costs
Pricing for new, refurbished, and replacement Mango Voice equipment, including Yealink phones, headsets, accessories, and adapters. Prices do not include shipping.
What is a Messaging Group?
Learn what a Mango Voice messaging group is, how it lets teams send and receive texts from a single shared number, and the ways messaging groups can be used.
Mango Voice Tested Firewalls/Routers
Firewalls and routers that Mango Voice has directly tested and built configurations for, plus devices we have configurations for that have been field tested.
Using VoIP Numbers for SMS 2FA
Why Mango Voice does not recommend using VoIP numbers for SMS 2FA, and the more secure alternatives we recommend instead.
Incompatible Routers & Modems
A list of routers and modems that may need to be replaced if problems persist after making Transport, NAT, and recommended router adjustments for Mango Voice.
Directory Overview
An overview of the Mango Voice company directory, including how to omit an extension from the directory and how to access the directory from a phone.
External Caller ID
How outbound (external) caller ID works in Mango Voice, including how to set the default system outbound caller ID and per-line outbound caller ID.
How do I Change and Manage My Account?
Mango Voice's cloud-based system lets you control your account. Log in to the online portal to change call flows, music on hold, greetings, schedules, and phones.
How Fast Should My Internet Connection Be for Best Results?
Recommended internet speeds and bandwidth protection for the best results with the Mango Voice phone platform, including QoS guidance and a speed test.
How do I upgrade to Texting?
Upgrading to Texting boosts your productivity and automates background tasks. Get in touch with our Sales team to move your account from Essentials to Texting.
Porting Your Business Number to Mango Voice
Frequently asked questions about porting your business phone number to Mango Voice, including timelines, CSRs, and when to cancel service with your previous provider.
Can I Use My Phones if My Office Moves?
Yes! Your Mango Voice phones only need a good internet connection to work, so you can take them with you if your office moves or you work from home.
Yealink Supported Headsets
Check whether your desired headset is compatible with your Yealink phone using Yealink's official Headset Compatibility Guide.
Email Fax Confirmation
Understand the fax confirmation emails you receive when faxing from your email client with Mango Voice, including successful and failed confirmations.
Call History Overview
How call history works on the Mango Voice mobile app, including Recents, Missed calls, Voicemail management, native phone integration, and frequently asked questions.
10 Reasons Business Owners Are Switching to VoIP
From lower costs and built-in redundancy to mobility and cloud-based administration, here are 10 reasons top business owners are switching to VoIP with Mango Voice.
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