Parking Lot FAQ
Call parking lets you place a caller into a system-wide Parking Lot so the call can be picked up from any valid phone on your system. Here are answers to the questions we hear most about how parking compares to placing a call on hold or transferring it.
How does a parked call differ from hold?
When placing a call on hold it remains with the current user and cannot be picked up from another extension. Placing a call on park (into a Parking Lot) puts the person on hold in a system-wide accessible Parking Lot that can be accessed from any valid phone.
How does a parked call differ from a transfer?
When transferring a call you must dial the extension to send the call to, where a receiving party must answer the call or send it to voice mail. Placing a call on park (into a Parking Lot) puts the person on hold in a system-wide accessible Parking Lot that can be accessed from any valid phone. This eliminates the need for the receiving party to pick it up.
How do I get help?
- Mango Voice Support — Phone: (435) 466-2646
- Mango Voice Support — Email: support@mangovoice.com