2 min read·Last updated: 03.05.2025
Feature codes
How Mango Voice feature (star) codes work and when to use them.
Available codes
| Feature (*) Code | Description | Notes / Info |
|---|---|---|
| **(ext) | Ring Intercept | Intercept an incoming call ringing to another extension. |
| *1 | Park a Call | Parks the call in the next available parking lot. |
| *2(ext) | Send to Voicemail | Press Transfer > Dial *2(ext) > Press Transfer. |
| *3 | Day/Night | Dial *3 > Press Call or Send > Press 1 to change from open to closed or closed to open. Note: If you aren't using a Day/Night module on your switchboard, this feature code will not do anything. |
| *4 | Transfer | During a call press *4 > When prompted, enter (ext)#. |
| *8(ext) | Intercom 2-way | — |
| *9 | Disable * Codes during call | Dial phone number > Follow prompts > Press *9 once you hear the auto attendant for the company you're calling. |
| *10 | Queue Login | — |
| *11 | Queue Logout | — |
| *20 | Pause Call Recording | Pauses and resumes call recording during a call — is audible to both parties on the call. |
| *30 to *39 | Day/Night Advanced | Dial *Number (30 to 39) > Press Send or Call > Press 1 to change from open to closed or closed to open. The number you dial (30–39) is found on the associated Day/Night Switchboard Module. If you aren't using a Day/Night module on your switchboard, this feature code will not do anything. |
| *60 | 911 Dial History | — |
| *67 | Block Caller ID | Dial *67 + Number > Press Send or Call. |
| *88(ext) | Call Coaching | Must have Admin rights on the PBX. |
| *90 | Wake Up Call | — |
| *97 | Access Voicemail | — |
| *98 | Access Alt VM | Dial *98 > Enter the ext number for the VM you want to access > Enter that VM's password. |
| *99 | Record a New Sound Clip | — |
| *100 to *109 | Update an Assigned Sound Clip | Dial the appropriate *Number (100 to 109) > Press Send or Call > Follow the prompts to update the assigned sound clip. |
| *120 | Hotel — Clean Status | Also deletes all VMs on the dialing extension. |
| *121 | Hotel — Stay Status | — |
| *122 | Hotel — Inspected Status | — |
| *999 | Block/Unblock Number | Dial *999 > Enter the Area Code + Number you want to block, or press 1 to unblock a number. |