Call Center
Manage queues, agents, and reporting so high call volume never slows your front desk down.
Call Center Agent Statuses
Understand the available agent statuses—In Queue, Out of Queue, and Do Not Disturb—and how they route calls efficiently and feed agent performance reporting.
How to Create a Call Queue
Step-by-step instructions for building a call queue in the admin portal, adding agents, and making it live on your Switchboard.
Queue Dashboard Overview
Access and use the Queue Dashboard to monitor calls in the queue, call history metrics, and agent status, plus manage agent login status in real time.
Call Queue FAQs and Settings
A reference for every Call Queue Agent and Caller setting, including ring strategies, Max No Answer behavior, hold music, timeouts, and periodic announcements.
Call Center Agent Mode
Enable Call Center Agent Mode to make joining and leaving queues simple, with options to automatically or manually join the queue at login.
Log In and Out of Queues
Receive queue calls from any web browser in the Mango Web App—log in and out using Agent Mode or the *10 and *11 star codes across all your assigned queues.
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