Call Center Agent Mode
1 min read·Last updated: 08.21.2024
Why use this?
Enabling Call Center Agent Mode makes joining and leaving queues simple.
In Queue
To Enable:
- Log into app.mangovoice.com/web-phone
- Click on Settings in the lower left-hand corner
- Click Call Center Agents
- Click Enable Call Center Agent Mode
Call Queue Options
- Select Automatically Join Queue At Login if you never want to worry about forgetting to join the queue when you log into the Web App.
- If Manually Join Queue is selected, you have to join the queue by clicking Out of Queue in the upper right-hand corner and selecting Join Queue. For more information about queue statuses, see Call Center Agent Statuses.
Q&A
If I log out of the Web App, will I still be in the queue?
Logging out will automatically remove you from the queue.
Does this work if I'm a part of multiple queues?
Yes. When you join or leave, your status is updated for every queue that you are a part of.