Everything You Need To Know About VOIP Business Phones
The integration of VoIP business phones into the running of companies or small enterprises has become the new standard. Thanks to advancement in technology, VoIP business phones are now an essential requirement for businesses who want to increase productivity, cut costs and double their efficiency. Popularly known as voice over Internet protocol, VoIP is an incredibly powerful phone system that is not just easy to use but also allows users to make calls directly from their computer system. The most incredible thing about VoIP business phone system is that you don’t need to invest in specialized types of equipment to take unique advantage of this technology.
All you need is a regular telephone and a robust internet connection.
Whether for large or small business enterprises, VoIP small business phones has helped companies resolve many of the communication issues they may have had with their regular phone lines. When compared to regular phone systems, small business phone systems are not just an affordable phone system but the best options for companies and other small business looking to maintain a hassle free communication both within and outside the company.
With VoIP business phones, small and large corporations can achieve a hassle free connection while enjoying other advanced features and incredible call plans.
Small business phone systems are of significant advantage to small and big businesses operating in multiple locations. The greatest advantage yet of VoIP business phones are the incredible convenience they offer users together with other outstanding features. Below are some key features of VoIP phone system:
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Door phone entry buzzer integration
This is one peculiar feature of VoIP phones that companies can use to promote security within their facilities. This remarkable feature allows you to include an analog phone that lets you have a two-way communication with visitors, having certified them worthy, you can unlock the door directly from your phone to grant them access.
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Find me/follow me call routing
This is a top notch feature most employees will no doubt appreciate. This feature ensures you and your staffs never miss that important business call. It allows callers to reach you through all your registered phone numbers. If they fail to get you on such registered phone numbers, calls are then diverted to voicemail.
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Voicemail to email transcription
With this exciting feature, you don’t need to worry about frantically writing down phone numbers, names or addresses of callers. This feature allows you to convert voicemail to text, then send to designated emails. With this, you can comfortably relax and read your emails at your free time. Also, this feature allows you to systematically organize and search the details of your voicemail, which may hitherto be impossible with analog phones.
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Music on hold
Music on hold is an excellent feature that is of particular importance especially if your company is dealing with tons of callers. Trust me; you don’t want to treat your clients to silence or terrible background noise while they are on hold. As such, this feature allows you to play music while your customers wait to be attended to.
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Bandwidth utilization and inbound/outbound call details
There is no gainsaying that data tracking is essential to every business. Your ability to do this effectively will mean your company knows where to channel its time and resources. Consequently, small business phone systems allow you to track data usage over time. To this end, bandwidth utilization cloud-based VoIP services allow companies to view intricate details of their call history, including duration, destination as well as cost.
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Call screening
Call screening is yet another mind-blowing feature of the VoIP business phone system. This feature allows you to screen phone numbers. When this feature is activated, it disconnects or prevents certain numbers from reaching you.
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Coaching tool
This cutting edge feature allows you to advise your workers even while they are on a call with a client. VoIP business phone system provides you with two features to train and evaluate your staff’s on-phone performance. These features include Whisper and Barge. The Whisper feature allows you to provide your employees with information, tips, and advice while on a call with a client, even without the clients’ knowledge; while the barge feature allows you to eavesdrop on employees’ communication with customers without interruptions.
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Auto attendant
Don’t have the time to attend to customers calls? No cause for alarm as the auto attendant feature on VoIP services helps cover for your lapses. This feature allows callers to communicate with a menu that allows them to select appropriate extensions. This feature undoubtedly gives your business a professional look as it provides you with an e-receptionist that does your bidding.
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Conferencing
Although many people know about this feature with VoIP services, not everyone is using it to the fullest or taking advantage of other impressive features that comes with it. With this feature, you can set up a conference call monitor.
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Do not disturb
Just like the name, this feature prevents any form of interferences or disturbance during meetings, conferences or lunch breaks. With this feature turned on, you can automatically stop calls from entering into your phones. The fascinating thing about this feature is that it does not only allow you to ignore calls but gives you the leverage to redirect calls to either voice mail or other directories.
Advantages of VoIP Business phone system
There are tons of benefits businesses stand to enjoy from integrating a business phone system into their daily activities. Here are a few of such advantages:
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Saves Cost
Using VoIP phones to make calls, has helped small or big companies to save cost. With VoIP business phone system, businesses can now cut down on exorbitant prices charged by conventional phone network providers. Besides, long distance calls and communication are also cheaper with VoIP phone systems.
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Portability
Small business phone system accounts for portability, comfort, and convenience; as you can easily use this phones worldwide. With the availability of broadband connections, you can seamlessly log into your VoIP telephone, anywhere, anytime. Regardless of your location, once you have an active connection, there wouldn’t be any hassle regarding calls and connection.
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Flexibility
The beauty of using VoIP business phones is that you can still use your regular phones together with VoIP converter or VoIP telephone adapter. This VoIP converter looks like USB memory stick and can be plugged into your computer system and used on the go. What this VoIP converter does is pick up signals from analog phones and convert them to digital data that can be tracked over the internet. However, your computer needs to be on for it to work. This system allows businesses to acquire their unique VoIP number, so that no matter where they are, so long they have an active internet connection, they can easily receive calls to the same number.
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Multi-Functional
While VoIP business phones are intentionally designed to make digital calls, it also allows businesses to conduct video conferencing. This unique feature aids businesses to stay connected with employees and clients. With VoIP phones, you don’t have to miss that important business meeting or conference.
Notwithstanding, there are a few disadvantages associated with small business phones. Network requirement and potential network outage are two significant drawbacks that may affect the system.
However, once you have decided to purchase or integrate a VoIP communication system into your business, you would need to determine which piece of equipment works for you. Consequently, if you are looking to invest in good, hi-tech VoIP business phones, then you wouldn’t go wrong by visiting mangovoice.com. They are a leading provider of smart, durable VoIP phones.
