Product Updates June 2021

Mobile:

  • Major upgrades to underlying framework and libraries.
  • Continued work on inbound calling scenarios to handle multiple calls.
  • Continued improvements on integration with Yealink phone.

Backend

  • Fix: Upgrade Watson Transcription Service
  • Improvement: SMS Relay for Integration Partners

Voice

Announcing: SMS Relay for Integration Partners

You can use Mango Voice to programmatically send and receive SMS/MMS messages from phone numbers that you or your customers control. These messages could include appointment reminders, calls-to-action, two-way communication, etc.
Here are some things to help you get started:

Documentation

  • Please review our API Docs to send messages. It provides examples of how to use the API. 
  • Callbacks documentation can be used for receiving messages
  • Contact enterprise@mangovoice.com to get new tokens for your integration.

We’re excited for you to give things a try and let us know what you think. If you have any questions or concerns don’t hesitate to reach out.

Product Updates May 2021

Mobile:

  • Improvements: Build automation for faster release cycles
  • Fix: General improvements to stability for crackly audio, call quality, etc
  • Fix: Allow DTMF Input greater than 20 digits
  • Fix: Log sharing via attachment

Backend

  • Improvement: New Default Music On Hold server

Voice

  • Improvements: Allow Block Anonymous in Source Number
  • Fix: Wakeup call Timezones
  • Fix: G722 Issues for Codec
  • Fix: Intermittent Queue Breakouts and Transfer and Continue fall through to Voicemail
  • Fix: Restricted Access to Area Codes

Product Updates April 2021

Mobile:

  • iOS stability improvements

Backend

  • Smart Caller ID on Outbound calls
  • Smart Caller ID on Inbound Calls

Voice

  • Improved call tracing tools.
  • Improvements to Presence

Product Updates March 2021

Mobile:

  • Onboarded alpha testing group
  • Added general diagnostics screen
  • Added SIP diagnostics for each call
  • Added device persistent application logs with improved logging
  • Improved device deactivation workflow

Backend

  • Added support for Cisco 191 fax device
  • Fixed Yealink T47W line button count 
  • Force publish, subscribe and register to follow the same SRV record on phones
  • Fixed room status third-party provider incident 
  • Improved CDR storage and analysis tools
  • Reduced latency by identifying webhook integration bottlenecks
  • Fixed VM transcription incident with IBM Watson
    • Improved logging and monitoring
  • Improved push token and device activation workflow
  • Add shortcode support for SMS inbound 
  • Support automatically uploading SIP diagnostics

Voice

  • Increased UDP deliverability by decreasing packet size with typology masking
  • WebRTC phone packet size decreased to support global accelerator
  • Line extension state changes for b legs that do not answer the call
  • Enabled compact SIP headers
  • Fixed wakeup calls
  • Independent East coast presence server launched
  • Independent West coast presence server launched
  • Atlanta server upgrades
  • Click to call line extension ringing events on A and B legs
  • Added caller ID to softphone
  • Added SIP URI redirect to transfer and continue

Product Updates February 2021

Notice:

Thanks to the great feedback from our customer 2021 Kickoff Survey we’ve identified several key areas that we will be working to improve. We have decided to move all of our resources away from new feature work and spend time addressing these key issues before continuing our feature work. Our first priority is making sure that we have a high quality voice platform which will support you and your business.

We will be focusing on identifying ways to improve our voice quality and mobile experience. We appreciate your patience and loyalty to Mango!

Mango Dev Team


Backend

  • Bug: Improvements for Mobile push notifications
  • Bug: Improved performance and logging in Webhooks
  • Bug: FLEX Dental Webhook throttling issues
  • Feature: Added CNAM Lookup to Centralized Caller ID Service
  • Feature: Added NPANXX Lookup to Centralized Caller ID Service

Product updates January 2021

Mobile:

  • Android: Beta is now launched
    1. Click the link 
    2. Become a beta tester, this may take a couple minutes
    3. Return to the Play Store and Look for the Mango Voice (Beta) in the title
    4. Download the app
    5. Login and Enjoy
  • iOS: SMS functionality in Internal testing on mobile app

Desktop:

  • Feature: Mango Plus Ad
  • Feature: Implement Desktop Analytics
  • Bug: Filter by Groups bugs resolved
  • Bug: Snippets (2 issues resolved)
  • Bug: Prelaunch Desktop V2 Bugs resolved
  • Research: What is required to make a Web Version of our Desktop

Voice:

  • Feature: Call Distribution Switchboard Object Added
  • Bug: E911 Charges should be mitigated now due to new changes in Admin 
  • Bug: Emailed faxes have no limits – Emails are now sent when limits are reached to notify customer.
  • Bug: Failed faxes were resending over and over to same number
  • Bug: Packet Sizes reduced to improve packet deliverability (a.k.a MTU fix, still working on issues on east coast Fanvil)
  • Bug: Conference call audio was degrading over time. We’ve added Automatic Gain Control to all conference calls.
  • Bug: Random SIP Port assignment on Yealink. This helps routers more accurately NAT traffic in and out of routers.

Backend:

  • Security Improvements
  • Bug:  Intermittent CDRs dropped. Identified some call CDRs were too large to send through our system and were failing to save. These have been resolved and currently showing ~100% processing success. 
  • Bug: T46S now support Sidecar. No need to use T46G as workaround
  • Feature: Added Device Created Timestamp to help with device warranty detection

Product updates December 2020

Mobile:

  • Android: Continuing to improve the stability of Android. Sign up for the Android beta, HERE.
  • iOS: Working on SMS into mobile

Desktop:

  • Version 2.0 release upcoming looking for beta customers.

Voice:

  • Music on hold in Ring Group
  • Stability and Reliability Improvements

Product Updates November 2020

Mobile:

  • Stability improvements
  • Android Outbound Calls Working
  • Improved App Rating Requests
  • Improved In-App Diagnostics to help support team

Desktop:

  • Version 2.0 has reached feature parity with 1.0
  • Identified key issues need before release
  • Ability to release experimental features as toggles
  • Improved App Feedback Requests
  • Improved Onboarding experience

Voice:

  • Feature: Music on Hold in a Ring Group 
  • Improvement: to develop environments to improve the quality of delivery
  • Bug: Webhooks requiring HTTPS was relaxed

Admin:

  • Updates to allow Message Groups to have different label colors

Updates October 2020

Mobile:

  • Launch of new iOS Application
  • Fixes for Residual Ringing
  • DND Users can now disable and very visibly see that they are in DND
  • Launch of Android Alpha program
  • Improved performance to call history API

Webphone:

  • Stability improvements for Chrome 85

Voice:

Desktop:

  • We are moving into beta now
  • Emoji support has been added to the database
  • Upgraded to Bandwidth V2 Messaging platform
  • Improved Security 

Did you know that Mango offers Call Recording, included as a BASIC feature with all phone plans?


How your practice can benefit from Call Recording:


  • Manage your office communications
  • Ensure your staff uses the appropriate sales techniques and is both polite and respectful on calls
  • Improve your patient experience by knowing what your team members are communicating to your patients
  • Resolve customer complaints quickly and efficiently.


The ability to listen to previous calls to eliminate he-said/she-said customer service issues and validate customer complaints.


Don’t lose money by not training your team appropriately!
Improve your customer experience with Mango Voice Call Recording!


Learn all about our game-changing features by clicking here:
https://mangovoice.com/pricing/


Call us today to find out how we can streamline your office communications!
888-552-9003