WHEN A CALL RINGS
When a call comes in and only rings the two front desk phones (example: ext 100 and 101) we will send a ringing event for each extension. No more unnecessary pop-ups or screens!
WHEN A CALL IS ANSWERED
When extension 101 answers, we would send an ‘answer’ event for extension 100 and a ‘hangup’ event for extension 101. At this point, the integration could increase the screen pop size for extension 100 with additional info such as past-due amounts, upcoming appointments, and remove the screen pop from extension 101.
WHEN A CALL HAS ENDED
When the call is ended we will send a hangup event. This can trigger the screen pop to add notes or other information at the end of the call.