Mango For Insurance

Your Insurance Business. Made simple.

Increase customer satisfaction and retention by simplifying communications both in and out of your insurance office.

What can Mango do for my Insurance Agency?

The latest Integrations, at your fingertips 

Mango Voice for insurance can:

  • Integrate with Pipedrive 
  • Read what insurance carrier your customer has
  • Autoroute your customers to the correct insurance carrier
  • Read what insurance carrier your customer has
  • Autoroute your customers to the correct insurance carrier

Increase Patient Engagement by using our powerful integration tools, such as:

  • Screen pops

Save an average of 4 minutes per call! 

Give your staff the info they need – live when they answer the phone – with a seamless screen pop integration. Easily view customer balances, payment history, appointments, and more. Customizable to your business needs. Increase customer retention by skipping the initial call questions and building rapport instead. Your customers and insurance staff will thank you!

  • Click-to-Call 

As an insurance business, your time is valuable. 

Simplify and improve office efficiency by using our easy click-to-call feature – the ability to click a number within a CRM or other database that initiates a call through a web phone or deskphone. This replaces the need to manually dial a number by hand increasing efficiency in making outbound calls.

  • Live call analytics 

Get a better picture of what’s happening in your insurance agency! 

Analytics are an important part of understanding the performance of your communications between patients, customers, clients and members of your office team. Mango Voice provides analytics in the form of detailed reports that show how many calls you make and receive on a daily and hourly basis. This can be useful in many ways, such as identifying how well a marketing source or agent in your office performs on the phone.

Secure eFax

Send and receive faxes safely and securely

  • Email-to-Fax

Use your email to seamlessly send secure faxes.

  • Fax-to-Email

Easily view faxes directly from your email inbox.

SMS Notifications

Send & Receive text messages from your business phone number using our desktop and mobile application!

Did you know that most text messages are read within 3 seconds? Text messaging is often much faster than a business call. Stand out from other dental offices and stay current by texting your customers today!


Create Teams!

Welcome to communication made easy!

With the ability to create teams like “Dental Assistants”, you can send text messages directly to team members. Stay connected on the go.

Follow-up calls and texts, on your terms

Call anytime from mobile without showing your personal cell phone number! Send text messages easily via our mobile app! All calls and texts made through Mango Mobile will show your business line phone number. It’s that easy.

Ready to Learn More?

Mango Voice is an enterprise-grade VoIP phone system based in the cloud. Cut your phone bill in half and utilize time-saving features to make your insurance business run better and more efficient.

Mango Voice is the perfect solution for your insurance office! 

Click here to learn more: Mango For Insurance

Call to learn more!

(888) 552-9003

Business Phone Service is the Best Tool for Customer Service


Customer service is the key to a successful business. After searching through hundreds of articles about business strategy and marketing, customer service is at the heart of success. Mango Voice provides business phone service to businesses and organizations in various places, but the tools that we provide through our simple phone system is even more valuable to running your business. Let’s look at the key features of a business phone service that make it easier for businesses to provide the best in class customer service experience.

Business Phone Service Drag and Drop Interface

With any business phone services, there is an interface that you may utilize online to manage your system. These can range from a very simplistic feature-less experience to a powerhouse of cosmic power that only the smartest technician can mitigate. Mango Voice has decided to give you the powerhouse with a simple approach. Utilizing drag and drop technology, you can literally click and drag each call setting into place. Easily manage your call flow so that your customer can get the best service with the right person.
Drag and drop interface is one of the many features that make delivering the best service to your customers possible. We listen to our clients. Many have voiced concerns over difficult business phone systems features and want the ease of a simple administrative panel that delivers access to their phone features without any a headache. Mango Voice has accomplished this task!

True Geo Redundant Platform

A true geo-redundant platform is the key to ensuring your phone system runs well, 100% of the time. But what does that mean, exactly? Glad you asked. A truly geo-redundant platform means that our servers that house your cloud-based phone system spread across multiple locations in different areas. We then duplicate the information across all of these servers so that at any given moment, your information can be made available to your regardless of any outside factors. This means that you won’t hear busy signals or experience poor connection quality because our redundancy platforms are balancing the load for call data and running at optimum speeds.
A geo-redundant platform in a business phone system means you can deliver the best customer service to your callers because they will always be able to reach you and understand you without any delays or poor quality issues. Many customers that switch to Mango Voice immediately recognize the increased call quality and quantity. Business landlines are not always dependable, the quality is hit or miss. VoIP phone systems are a more affordable and customizable phone solution.

Creating the Right Customer Experience with Mango Voice

The entire way that Mango Voice operates is centered around creating an experience for your customers that they can truly be happy with. Since each business runs a little different from the rest, Mango provides an easy way for each business to set up their call flow and get their calls routed to the right people.

Customer Experience with Mango Voice

Survey Says: Customers highly value great customer service experiences. [Source.]

 
The experience customers have when contacting your business matters more than ever. With the advancement of social media and online reviews, any experience your customers have with you is highly likely to be reviewed online for the world to see. Making your call quality exceptional is one way to avoid negative feedback about contacting your company. Also, utilizing the drag and drop interface to customize your call flow will also make your customers more happy to reach the right people and find the help they need.

“It’s highly unlikely that you want to do business with someone who treats you poorly.
How you feel after a phone call you’ve made to a customer service center affects your further decisions. According to Deloitte, 62% of companies view customer experience delivered by the contact centers as a competitive differentiator.
Therefore, if you want your customers to stay loyal, you have to invest in the experience. As a result, Gartner predicts that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations.”
Source: https://www.superoffice.com/blog/customer-experience-statistics/

Mango Voice recognizes the importance of fast and efficient service. That is why our support team is based in the United States and we pride ourselves on giving each customer all the tools they need to get their VoIP business phone service up and running quickly. Mango Voice offers a best in class experience for each new phone service customer.

Make the Most of Customer Interactions

It is vital to have a great phone system for your business to provide your customers with excellent service. That’s a given. But you also need the ability to track, record and USE your phone system to its full potential. Mango Voice offers features that you won’t find at just any old phone service provider. Get the full office experience with features like:

SMS Text Messaging

Your customers aren’t just using voice phone calls to contact people. They are using all forms of communication. SMS Text messaging is another way you can help remind your clients of meetings, schedules, appointments or send them friendly updates about services you offer. Engaging your customers through multiple communication channels is a great way to market your product as well.

Appointment Reminders

Automated appointment reminders can be sent through text message or with an automated call. Make sure your schedule stays full! Reminders are helpful to your business and to your customers to ensure the business keeps rolling in.

Business Fax

Step into the latest communication technology with our digital e-fax services at Mango Voice. Send and receive secure fax messages through an electronic portal and straight to your email inbox. Business fax is also mobile, take it where ever you are with our cloud-based phone system.

Smart Caller ID

Utilizing caller ID to track your customers as they call in can help your office run more efficiently. When a customer calls in, you can quickly look up their information and have their data right in front of you as you handle the incoming call. Make notes and keep the whole office up to date by updating their customer profile.

Mobile App

There are many features that go along with the Mobile App. You can forward calls to mobile devices, add mobile calls to a ring group, and transfer a call from your mobile to your office phones. Other features like find me follow me to allow you to set up a bit of logic for the system to pass through in order to handle calls according to the workflow that you specify.

Software Integrations

Mango Voice plays well with others. Recently we’ve developed several integrations with popular software that you are already using as part of your business structure. We work well with Dental offices, as we have recently set up integrations with a few of the most popular electronic records software products. Call Mango Voice today and we can talk about integrating with your favorite office management software solutions to make your phone system really work for you!

Call Tracking Phone Number

Increase your ROI with a call tracking phone number in your marketing campaigns. See detailed reports utilizing a call tracking phone number to see which advertising mediums are making your phone ring. Yet another way your phone system is working for you and making your business more profitable.

More Than a Typical Business Phone Service

Mango Voice is definitely more than a typical business phone service. In the VoIP business phone service world, you can find plenty of options for phones. Our customers choose Mango Voice because we listen. We create solutions to problems and keep your bottom line in mind.
We only stay in business when our customers are happy! We’ve also introduced a new Partner Platform to help incentivize our customer and partners that refer business to Mango Voice. Share this amazing unified communications system with your favorite businesses.
Mango Voice offers the best in technology with a true geo-redundant platform, best in class customer service and integrated features that keep your office running smoothly. Our team would love to work with you and determine the best solution for your business. Call us today for a free estimate: 888-541-1397.

Dave McBride on Outlier Magazine – Mango Voice Phones Podcast

Mango Voice Phones Podcast


Mango Voice’s co-founder and CEO, Dave Mcbride, was interviewed by Outlier Magazine in episode 401 of the Outlier podcast. In this interview with Ever Gonzales, he covers the secrets to his success and how Mango Voice is different than other VoIP phone system solutions on this Mango Voice Phones Podcast.
The Outlier podcast features interviews with entrepreneurs and “disruptors” in their respective industries who are taking a different approach to business. These business minded founders and individuals are breaking the status quo and changing the world. This Mango Voice Phones Podcast is no different. They take their conversation from personal to business covering all the ins and outs of the business.
 

“There is nothing better than coming home after a long day at the office and having children get excited to see me.” – Dave McBride

 
Dave McBride got his start as an entrepreneur mowing lawns. His early years encompassed several small startups. He later found himself in the world of technology. After starting an internet service provider company, Dave found that many of his clients didn’t have a basic phone system to serve their respective operations. Since McBride had all the resources and technology to customize a business phone system for his clients, he did just that. From there, Mango Voice was born.
McBride also covers other key elements to his success by discussing barriers to his success, operations challenges and how he has overcome these obstacles. Dave has always carried with him a desire to keep his customers happy and show them he is listening to their requests. This has greatly contributed to the success of Mango Voice by allowing them to create a customized solution that truly sets them apart in the industry of business phone systems.
Mango Voice has always been clearly separated from other VoIP phone systems by providing a much more simple solution to phone systems. Mango Voice not only provides a simple solution, but it also boasts the best features in the industry. This phone system is scalable, affordable, feature-rich and easy to use.
Listen to Episode 401 on Outlier podcast; Dave McBride | Mango Voice Phones Podcast

 


 
Find out if Mango Voice is the right phone system for your business. Fill out the form below to get a complimentary consultation for upgrading your phones:
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Are you still using a business landline for your phone?

Land Line Business Phone

Are you still using a business landline for your phone?

Anyone out there still using a business landline for their phone? If so you should know that you are paying 30% more a month for your dial tone with half the benefit. VoIP Business phone services are the future and if you are not using it you should be unless you have a terrible internet connection or an outdated network 🙁 ! Mango Voice offers over 100 features with no limitations at an affordable price.
Imagine a business phone system that guarantees your customers, patients or clients would be greeted perfectly every time, and always got a chance to speak with someone. What would that do for your business? Do you currently have reports telling you how many calls you are missing on a daily basis? If not Mango Voice can help you with that.
Imagine no more busy signals or straight to voicemail’s when all of your business landlines are busy. Mango Voice features unlimited lines on a cloud-based phone system, free long distance and customized greetings along with an online self-management portal that is simple to use. You can also forward calls to your cell phone using find me follow me. Find me follow me allows a caller to call directly into your office phone first, then, if you are not at your desk after a set amount of seconds/rings the call will then forward automatically to your cell phone which equals more answered calls which means more closed business and happier customers.
There is a 15% chance of earning their business unless you get back to them in under 5 minutes.  However, even within 5 minutes, there’s an 80% chance that customer has already pulled up 5 other competitors of yours on their cell phone.
Has anyone called a business landline recently and was greeted with a busy signal or was sent straight to voicemail? I know I have and I thought, “hmm did I call the right number?” or “has the number been disconnected?” The truth is, if your customers are getting busy signals or voicemail’s without the opportunity to speak to someone there is a 15% chance of earning their business unless you get back to them in under 5 minutes. However, even within 5 minutes, there’s an 80% chance that customer has already pulled up 5 other competitors of yours on their cell phone.
Another example, I just signed up a customer who was still using landlines, they were paying $70 a month per line for 5 phone lines including a fax, and they used 10 phones at their office. I was able to cut their monthly bill by 43%. They were paying $396….now they’re paying $225. Plus, instead of just having 5 lines, they now have unlimited lines, free long distance and over 50 other enterprise features to help them grow their business! 
 
If a VoIP business phone service has been on your radar now is the time to invest in your new Mango Voice VoIP phone system. My name is Jonathan Karren and I would love the opportunity to be a part of making your business great! Feel free to reach out to me if you have any questions or if you would like me to create a custom quote for your business. 

 


Jonathan Karren
Account Executive
Direct: 435-319-6207
Jkarren@mangovoice.com

How can Mango Business Phones help your business?

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Are you looking for a new phone system that can help your business? We’ve go you covered.

Mango Voice offers everything a small business would want in a VOIP phone system. Our service is a cloud-based Voice-Over-Internet Protocol (VoIP) system that doesn’t require expensive PBX hardware or a trained IT staff to set up and maintain.

There are lots of companies you can choose from, but we’re a small enough company that we can customize our phones to fit your needs. Our level of service is the best in the business.

Multiple Locations

Offices or team members in different locations can all operate on the same phone system with Mango Voice.

Many businesses today have to be dynamic with the ability to open new locations quickly or have employees that can work from home offices. Mango Voice makes it easy to add extensions to your phone system from virtually any location that has the internet. Simply ship the phones to any location, plug them in and we will take care of the rest. It really is that simple.

Scale your phone system as you Grow

Start small. Grow Large. Mango Voice offers the flexibility and affordability you need to grow your company. Unlike traditional business phone systems, Mango Voice makes growing your business pain free.

Take Advantage of Mobility

Mango Voice now offers and iOS and Android app that allows you to take your business phone with you on-the-go!

Drag and Drop Phone System

Mango Voice lets you simply modify your phone system dial plan with our drag & drop dial plan editor.

Redundancy

Reliability you can count on. Our cloud-based phone systems can offer the reliability and redundancy that you need to keep your business up and running all the time.

  • Built-in redundancy.
  • Speedy disaster recovery.
  • No single point of failure.

Cloud Based

Cloud-based phone systems provide the redundancy, scalability, and security that businesses of all sizes need.

  • Built-in redundancy.
  • Scale with ease.
  • Higher security.

CRM Integration

A complete API allows custom integration into any application.

  • Click to call.
  • Incoming call notifications.
  • Embedded soft phone.
  • Reporting, call recordings.

Reliability

Few business phone systems are more reliable than Mango Voice. We have one of the highest uptimes in the industry. This means that the system is down for only a handful of minutes each year.

If you’re looking for a new phone system or would like to change up your old system. Contact us!

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4 Steps to Simplify Your Business – Put Your Business Phone System to Work!

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Look, if it was so easy to turn a dime, everyone would be a business owner. Truth is, making money can be complicated. The business phone system part doesn’t need to be! There are a lot of acronyms to memorize (or pretend like you know), forms to fill out, and bills to pay. I’m sure you’ve seen PBX, ISP, VoIP… what do all these business phone system acronyms mean?  Don’t over complicate things with complex solutions and rooms full of servers. Sometimes it helps to gain a little perspective. Take a step back and evaluate things from a different angle. Let’s discuss 4 simple steps to simplify your business and get ahead of the game.

The Evolution of the Business Phone System

I still remember my first job years back and the scary server room. It buzzed and emitted heat. We employed a part-time technician to oversee our phone servers and he performed miracles that still have me dumbfounded. And yet those phones still glitched out, went down, had moments of terrible quality and at times the caller id (ya, remember that?) wouldn’t work so I felt totally blind as the secretary.
The new business phone systems are on another level. No more server rooms and part-time magician/technicians. Now those talented people are making features in the cloud and we’re all enjoying them instantly with no downtime and effortless calling. And the quality? It’s amazing. And if I’m chewing too loud to catch the last few digits of that very important number? I have that call recorded. It’s everything. Let’s discuss some of the key features that you can’t live without and why the new business phone systems are what you need in your life.
Business owners, take notes. We’ll look at making communicating with your customers easy, more efficient and that only increases the black numbers on your tax forms. We’ll not only cover some of the confusing details in the business phone system world, but we’ll also try to help explain some general tips to making business life a little easier.
Here are 4 Steps to Simplify Your Business:

  1. Streamline your communication systems.
  2. Consolidate services.
  3. Keep relationships that return value.
  4. Utilize new technology – stay up to date!

 

Streamline Your Communication Systems

If you aren’t communicating with your customers or clients, you probably aren’t doing business. Luckily, communicating in our modern world couldn’t be any easier. In fact, with VOIP (Voice Over Internet Protocol) business phone systems from Mango Voice, you can have an entirely customizable business phone system in place tomorrow. Not kidding. It’s plug and play. Not only is it super easy to set up, as in take the phone out of the box and plug it in, but you can also utilize cutting edge technology with a very user-friendly interface.
Part of streamlining your communication systems also means updating some of your old practices. Instead of having your business phone ring and ring and ring with no answer, your phone number can now ring to your cell phone. It can also ring to your assistant’s cell phone. Better yet, the business phone system that Mango Voice has to make all this happen is drag and drop.
business phone system drag and drop feature auto attendant mango voice
Features like “Drag and Drop” make using Mango Voice so easy. This image shows one example of just how easy it can be to set up and auto attendant for an example business phone system.
Another example of streamlining communication: Fax. Yes, we know you “business types” still use it. Yes, we know it uses a phone line. But did you know that we have an awesome solution for that, too? Fax to email. No messy papers cluttering your office! You can still play nice with the companies, affiliates, clients and customers that love to fax and we won’t tell them how easy we’ve made if for you to fax correspondence to them while you are sipping your coffee with your feet up.

Consolidate Your Services

Which really just means that you don’t want to go to twelve different places when you can go to 4 and get the same stuff. Once you find a reliable ISP (here we go with acronyms, don’t say I didn’t warn you. This one is “Internet Service Provider” in case you haven’t memorized it and aced the quiz yet), there are many services that you can utilize from that one connection. You no longer need a separate phone line. Consolidating to one line means less wire to run and more functionality. Remember that fax line we just talked about? That’s right! You really don’t need it! There are many services that operate “in the cloud”. Instead of keeping discs or buying expensive software, now companies sell subscriptions to their cloud-based software or services through cloud servers. There aren’t server farms actually located in the heavens but people have founds ways to consolidate services and the savings there can be heavenly. Instead of having several personal servers, they all got together to form a business to host professional servers for others to utilize. This means less downtime, more security, and better service. It’s a win for everyone.
Finding services that are cloud-based saves money, time and provides an ease of use for more users. Mango Voice is proud to offer a business phone system that is cloud-based so we can do all of the above and then some to save you, the business owner, time and money. We can offer a huge list of features and include it with every single customer’s service and it’s no extra cost. You get all the functionality that you can dream of, customize and tailor to fit your unique business flow all because our software is up and ready to go when you are. This also means that all those lame technical glitches that you may have experienced with business phone systems in the past are non-existent. Support is stellar, no downtime, what more could you need?

Keep Relationships That Return Value

Number 3; keep relationships that return value. One thing that Mango Voice prides itself on is providing an excellent product but an even more excellent experience. We’ve thought of every problem and found the solution. Because of that, the relationship that we have with each of our clients and customers is very synchronous. We work well together. We’re also big thinkers but we’re not bound down by large corporate bullies so we can actually do what we say we’re going to do when we say we’re going to do it. It’s just good business.  By doing business with companies like ours, your business will profit not only because you’ll be making more money, but because we can’t help but spread the seeds of success to everyone we work with.
So to put it simply, we deliver an excellent product, so you can deliver excellent service. Communication is key to delivering the best customer service, especially when you are doing business over the phone. With VoIP services like Mango Voice and all the customizable features that are included, you can truly meet your potential in optimal communication with your customer base.

Utilize New Technology – Stay Up To Date

Last but not least, let’s talk tech. I know, its hard to stay on top of all the new technology. Despite the ever-changing industry, it is wise to stay up to date on all the tech trends. The newer technology is more intuitive than ever and doesn’t take quite that much effort to adjust to.  Then add all of the new features that come with it and you won’t even have to think about business phone systems, it will just be second nature.
Let’s say, for example, your business has a heavy focus on sales. You have a small sales team with 3-4 sales people that you’d like to share incoming calls with. With other business phone systems, you may start to encounter trouble right from the word go. But with Features like “Call Queues” with Mango Voice, this is actually no problem at all. You can set your team up to “round robin” with the phones, have the system ring the sales person with the least amount of talk time first, start with the sales person that has had the fewest calls or assign a specific ring order based on your custom specifications. Now your sales team will get calls fairly and you don’t have to worry about how to break up phone calls.
Running a business can be difficult, but answering your phones doesn’t have to be. Be smart, let us help you make the most of your communication time with your over-the-phone customers. Setup is painless, it won’t break your budget and the list of features will make the transition worth it! Every business owner needs the right business phone system to save them time and deliver the best service.
Give Mango Voice a call today: 888-541-1397
Are you ready to simplify your business with enterprise-grade VOIP?
Simple. Easy. Made for you. Learn more about our special offer.
simplify business phone system today with mango voice
 
 
 
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Everything You Need To Know About VOIP Business Phones

The integration of VoIP business phones into the running of companies or small enterprises has become the new standard. Thanks to advancement in technology, VoIP business phones are now an essential requirement for businesses who want to increase productivity, cut costs and double their efficiency. Popularly known as voice over Internet protocol, VoIP is an incredibly powerful phone system that is not just easy to use but also allows users to make calls directly from their computer system. The most incredible thing about VoIP business phone system is that you don’t need to invest in specialized types of equipment to take unique advantage of this technology.
All you need is a regular telephone and a robust internet connection.
Whether for large or small business enterprises, VoIP small business phones has helped companies resolve many of the communication issues they may have had with their regular phone lines. When compared to regular phone systems, small business phone systems are not just an affordable phone system but the best options for companies and other small business looking to maintain a hassle free communication both within and outside the company.
With VoIP business phones, small and large corporations can achieve a hassle free connection while enjoying other advanced features and incredible call plans.
Small business phone systems are of significant advantage to small and big businesses operating in multiple locations. The greatest advantage yet of VoIP business phones are the incredible convenience they offer users together with other outstanding features. Below are some key features of VoIP phone system:

  • Door phone entry buzzer integration

This is one peculiar feature of VoIP phones that companies can use to promote security within their facilities. This remarkable feature allows you to include an analog phone that lets you have a two-way communication with visitors, having certified them worthy, you can unlock the door directly from your phone to grant them access.

  • Find me/follow me call routing

This is a top notch feature most employees will no doubt appreciate. This feature ensures you and your staffs never miss that important business call. It allows callers to reach you through all your registered phone numbers. If they fail to get you on such registered phone numbers, calls are then diverted to voicemail.

  • Voicemail to email transcription

With this exciting feature, you don’t need to worry about frantically writing down phone numbers, names or addresses of callers. This feature allows you to convert voicemail to text, then send to designated emails. With this, you can comfortably relax and read your emails at your free time. Also, this feature allows you to systematically organize and search the details of your voicemail, which may hitherto be impossible with analog phones.

  • Music on hold

Music on hold is an excellent feature that is of particular importance especially if your company is dealing with tons of callers. Trust me; you don’t want to treat your clients to silence or terrible background noise while they are on hold. As such, this feature allows you to play music while your customers wait to be attended to.

  • Bandwidth utilization and inbound/outbound call details

There is no gainsaying that data tracking is essential to every business. Your ability to do this effectively will mean your company knows where to channel its time and resources. Consequently, small business phone systems allow you to track data usage over time. To this end, bandwidth utilization cloud-based VoIP services allow companies to view intricate details of their call history, including duration, destination as well as cost.

  • Call screening

Call screening is yet another mind-blowing feature of the VoIP business phone system. This feature allows you to screen phone numbers. When this feature is activated, it disconnects or prevents certain numbers from reaching you.

  • Coaching tool

This cutting edge feature allows you to advise your workers even while they are on a call with a client. VoIP business phone system provides you with two features to train and evaluate your staff’s on-phone performance. These features include Whisper and Barge. The Whisper feature allows you to provide your employees with information, tips, and advice while on a call with a client, even without the clients’ knowledge; while the barge feature allows you to eavesdrop on employees’ communication with customers without interruptions.

  • Auto attendant

Don’t have the time to attend to customers calls? No cause for alarm as the auto attendant feature on VoIP services helps cover for your lapses. This feature allows callers to communicate with a menu that allows them to select appropriate extensions. This feature undoubtedly gives your business a professional look as it provides you with an e-receptionist that does your bidding.

  • Conferencing

Although many people know about this feature with VoIP services, not everyone is using it to the fullest or taking advantage of other impressive features that comes with it. With this feature, you can set up a conference call monitor. 

  • Do not disturb

Just like the name, this feature prevents any form of interferences or disturbance during meetings, conferences or lunch breaks. With this feature turned on, you can automatically stop calls from entering into your phones. The fascinating thing about this feature is that it does not only allow you to ignore calls but gives you the leverage to redirect calls to either voice mail or other directories.

Advantages of VoIP Business phone system

There are tons of benefits businesses stand to enjoy from integrating a business phone system into their daily activities. Here are a few of such advantages:

  • Saves Cost

Using VoIP phones to make calls, has helped small or big companies to save cost. With VoIP business phone system, businesses can now cut down on exorbitant prices charged by conventional phone network providers. Besides, long distance calls and communication are also cheaper with VoIP phone systems.

  • Portability

Small business phone system accounts for portability, comfort, and convenience; as you can easily use this phones worldwide. With the availability of broadband connections, you can seamlessly log into your VoIP telephone, anywhere, anytime. Regardless of your location, once you have an active connection, there wouldn’t be any hassle regarding calls and connection.

  • Flexibility

The beauty of using VoIP business phones is that you can still use your regular phones together with VoIP converter or VoIP telephone adapter. This VoIP converter looks like USB memory stick and can be plugged into your computer system and used on the go. What this VoIP converter does is pick up signals from analog phones and convert them to digital data that can be tracked over the internet. However, your computer needs to be on for it to work. This system allows businesses to acquire their unique VoIP number, so that no matter where they are, so long they have an active internet connection, they can easily receive calls to the same number.

  • Multi-Functional

While VoIP business phones are intentionally designed to make digital calls, it also allows businesses to conduct video conferencing. This unique feature aids businesses to stay connected with employees and clients. With VoIP phones, you don’t have to miss that important business meeting or conference.
Notwithstanding, there are a few disadvantages associated with small business phones. Network requirement and potential network outage are two significant drawbacks that may affect the system.
However, once you have decided to purchase or integrate a VoIP communication system into your business, you would need to determine which piece of equipment works for you. Consequently, if you are looking to invest in good, hi-tech VoIP business phones, then you wouldn’t go wrong by visiting mangovoice.com. They are a leading provider of smart, durable VoIP phones.

Everything You Need To Know About VOIP Business Phones

How Your Phone System Can Increase Your Marketing Effectiveness By 400%

Increase your Marketing effectiveness by 400%
Case Study – Home Remodeling Company
Infinity by Marvin Dealer has been in the home remodeling business for 30 years. They have used varied marketing techniques including call center selling teams with sophisticated dialers and other phone systems to increase their dialing effectiveness. In a recent meeting with their call center agents, they noticed a heightened level of enthusiasm and energy because their appointment set rate (the rate at which they can successfully schedule an appointment) had increased tremendously! A review of their processes and systems, revealed an amazing and unique contributor to the changes in sales team dynamics.
You see, in recent weeks, management subscribed to Mango Voice’s Local Presence service. Mango Voice Local Presence service enables a company to dynamically change their caller ID to a local area code instead of showing a 1-800 number when a call center agent calls a customer. This small, inexpensive yet dynamic change has yielded incredible results!
The first measurable difference was a dramatic increase in the contact rate (the percentage of customer answering their phone). Infinity by Marvin Dealer saw their contact rate go from 10% to 40% immediately! In other words, customers were more likely to answer the phone when a local number appeared on their caller ID.
The company also noticed a significant difference in customer attitudes on the phone. They found that when customers answered a call from a local number, they were less guarded and more friendly. Customers were more receptive and agents were able to have more positive interactions with customers. Agent productivity increased through positive energy and greater enthusiasm, which contributed to more sales opportunities and future contacts.
The local presence service provided by Mango Voice gave the company greater credibility and increased their immediate value to the customer. In addition, customers did not question the agent as to the location of the company or the company’s ability to serve their needs. These two factors led to a 400 % increase in the number of appointment set by agents. The return call rate from customers who missed the initial contact call also increased to a rate nearly 3.5 times greater than previous return call rates. This means that customers were more likely to call a local number back when the call was missed.
Local Presence service by Mango Voice was a critical tool for increased revenues and sales opportunities for Infinity by Marvin Dealer and it will work for your business too!
Key points
Contact rate increased by 400%
Appointment set rate increased by 300%
Customer return call rate increased 350%
Greater customer receptiveness
Greater company credibility and value
Greater sales force effectiveness through agent buy-in
Tremendous sales opportunity increases and marketing effectiveness