Look, if it was so easy to turn a dime, everyone would be a business owner. Truth is, making money can be complicated. The business phone system part doesn’t need to be! There are a lot of acronyms to memorize (or pretend like you know), forms to fill out, and bills to pay. I’m sure you’ve seen PBX, ISP, VoIP… what do all these business phone system acronyms mean? Don’t over complicate things with complex solutions and rooms full of servers. Sometimes it helps to gain a little perspective. Take a step back and evaluate things from a different angle. Let’s discuss 4 simple steps to simplify your business and get ahead of the game.
The Evolution of the Business Phone System
I still remember my first job years back and the scary server room. It buzzed and emitted heat. We employed a part-time technician to oversee our phone servers and he performed miracles that still have me dumbfounded. And yet those phones still glitched out, went down, had moments of terrible quality and at times the caller id (ya, remember that?) wouldn’t work so I felt totally blind as the secretary.
The new business phone systems are on another level. No more server rooms and part-time magician/technicians. Now those talented people are making features in the cloud and we’re all enjoying them instantly with no downtime and effortless calling. And the quality? It’s amazing. And if I’m chewing too loud to catch the last few digits of that very important number? I have that call recorded. It’s everything. Let’s discuss some of the key features that you can’t live without and why the new business phone systems are what you need in your life.
Business owners, take notes. We’ll look at making communicating with your customers easy, more efficient and that only increases the black numbers on your tax forms. We’ll not only cover some of the confusing details in the business phone system world, but we’ll also try to help explain some general tips to making business life a little easier.
Here are 4 Steps to Simplify Your Business:
- Streamline your communication systems.
- Consolidate services.
- Keep relationships that return value.
- Utilize new technology – stay up to date!
Streamline Your Communication Systems
If you aren’t communicating with your customers or clients, you probably aren’t doing business. Luckily, communicating in our modern world couldn’t be any easier. In fact, with VOIP (Voice Over Internet Protocol) business phone systems from Mango Voice, you can have an entirely customizable business phone system in place tomorrow. Not kidding. It’s plug and play. Not only is it super easy to set up, as in take the phone out of the box and plug it in, but you can also utilize cutting edge technology with a very user-friendly interface.
Part of streamlining your communication systems also means updating some of your old practices. Instead of having your business phone ring and ring and ring with no answer, your phone number can now ring to your cell phone. It can also ring to your assistant’s cell phone. Better yet, the business phone system that Mango Voice has to make all this happen is drag and drop.
Features like “Drag and Drop” make using Mango Voice so easy. This image shows one example of just how easy it can be to set up and auto attendant for an example business phone system.
Another example of streamlining communication: Fax. Yes, we know you “business types” still use it. Yes, we know it uses a phone line. But did you know that we have an awesome solution for that, too? Fax to email. No messy papers cluttering your office! You can still play nice with the companies, affiliates, clients and customers that love to fax and we won’t tell them how easy we’ve made if for you to fax correspondence to them while you are sipping your coffee with your feet up.
Consolidate Your Services
Which really just means that you don’t want to go to twelve different places when you can go to 4 and get the same stuff. Once you find a reliable ISP (here we go with acronyms, don’t say I didn’t warn you. This one is “Internet Service Provider” in case you haven’t memorized it and aced the quiz yet), there are many services that you can utilize from that one connection. You no longer need a separate phone line. Consolidating to one line means less wire to run and more functionality. Remember that fax line we just talked about? That’s right! You really don’t need it! There are many services that operate “in the cloud”. Instead of keeping discs or buying expensive software, now companies sell subscriptions to their cloud-based software or services through cloud servers. There aren’t server farms actually located in the heavens but people have founds ways to consolidate services and the savings there can be heavenly. Instead of having several personal servers, they all got together to form a business to host professional servers for others to utilize. This means less downtime, more security, and better service. It’s a win for everyone.
Finding services that are cloud-based saves money, time and provides an ease of use for more users. Mango Voice is proud to offer a business phone system that is cloud-based so we can do all of the above and then some to save you, the business owner, time and money. We can offer a huge list of features and include it with every single customer’s service and it’s no extra cost. You get all the functionality that you can dream of, customize and tailor to fit your unique business flow all because our software is up and ready to go when you are. This also means that all those lame technical glitches that you may have experienced with business phone systems in the past are non-existent. Support is stellar, no downtime, what more could you need?
Keep Relationships That Return Value
Number 3; keep relationships that return value. One thing that Mango Voice prides itself on is providing an excellent product but an even more excellent experience. We’ve thought of every problem and found the solution. Because of that, the relationship that we have with each of our clients and customers is very synchronous. We work well together. We’re also big thinkers but we’re not bound down by large corporate bullies so we can actually do what we say we’re going to do when we say we’re going to do it. It’s just good business. By doing business with companies like ours, your business will profit not only because you’ll be making more money, but because we can’t help but spread the seeds of success to everyone we work with.
So to put it simply, we deliver an excellent product, so you can deliver excellent service. Communication is key to delivering the best customer service, especially when you are doing business over the phone. With VoIP services like Mango Voice and all the customizable features that are included, you can truly meet your potential in optimal communication with your customer base.
Utilize New Technology – Stay Up To Date
Last but not least, let’s talk tech. I know, its hard to stay on top of all the new technology. Despite the ever-changing industry, it is wise to stay up to date on all the tech trends. The newer technology is more intuitive than ever and doesn’t take quite that much effort to adjust to. Then add all of the new features that come with it and you won’t even have to think about business phone systems, it will just be second nature.
Let’s say, for example, your business has a heavy focus on sales. You have a small sales team with 3-4 sales people that you’d like to share incoming calls with. With other business phone systems, you may start to encounter trouble right from the word go. But with Features like “Call Queues” with Mango Voice, this is actually no problem at all. You can set your team up to “round robin” with the phones, have the system ring the sales person with the least amount of talk time first, start with the sales person that has had the fewest calls or assign a specific ring order based on your custom specifications. Now your sales team will get calls fairly and you don’t have to worry about how to break up phone calls.
Running a business can be difficult, but answering your phones doesn’t have to be. Be smart, let us help you make the most of your communication time with your over-the-phone customers. Setup is painless, it won’t break your budget and the list of features will make the transition worth it! Every business owner needs the right business phone system to save them time and deliver the best service.
Give Mango Voice a call today: 888-541-1397
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