Unified communications are taking a new meaning in 2018. With VoIP systems popping up here and there offering what seems to be the same old service, Mango Voice is taking a step into integration to separate itself from other voice phone system providers. Mango business phone system is top of the line, reduces downtime and keeps your information on a truly geo-redundant platform. With other features like drag and drop, Mango Voice is giving their customers the best system without breaking the bank.

Unified Communications with Mango Voice – Not just a phone system

Unified Communications Companies are combining all communications technologies that the average office uses to market to their customers. With email marketing newsletters and virtual business fax services, most all communications are digital and readily available online. This makes business more efficient both in office and for the customers they serve. But what makes communications “unified”? Gartner defines Unified Communications as including these six areas:

  1. Voice and telephony, including mobility support
  2. Meeting solutions (formerly termed “conferencing”) — Audioconferencing, video conferencing and web conferencing
  3. Messaging — Email with voice mail and unified messaging (UM)
  4. The presence and instant messaging (IM)
  5. Clients — Including desktop clients and thin browser clients
  6. Communications-enabled applications — For example, integrated contact centers, communications platform as a service (cPaaS) and workstream collaboration (WSC)

Source: https://www.gartner.com/doc/reprints?id=1-4CZ9W0V&ct=170908&st=sb

More Integrations for Unified Communications

When analyzing how each VoIP system runs, develops and grows, these complimentary pieces fit together like a puzzle. It’s a puzzle most business view as a welcomed change to simplify their costs and make the business flow more efficiently. In fact, with all the technology available, it has become an expectation from any end user to have technology services work together. This is exactly what Mango Voice has always centered the foundation of the product we deliver on. By listening to our client base, we’ve already begun developing integrative approaches to many products. Some of our latest integrations has included Mango Dental office phone services with integrations into the patient management systems and SMS messaging for appointment reminders.

And a question we might ask is, why is UC replacing legacy telephony and conferencing solutions? Again, according to Grand View Research, there is one major driving factor behind this technological shift: “companies are looking at ways to decrease costs, improve efficiency, and increase productivity.” We can even see the shift in spending from on premise to hosted solutions from Grand View’s Market Analysis.

By combining together multiple communication functionality into a cloud-delivered solution, businesses are able to hit all of these marks with just one paradigm shift. UC enables the “elimination of delays and speeding up of marketing,” thanks to the “integration of real-time communications with business processes.”

Source: https://getvoip.com/blog/2018/03/30/state-of-uc-2018/ 

Voice and Telephony – Mango Voice Phone System

Mango Voice has already established itself as the perfect VoIP business phone service. With features like drag and drop, a truly geo-redundant platform and best in class customer service based in the United States, we know how to make our customers happy. But just providing a phone service by itself isn’t enough anymore. We’ve already developed a virtual business fax solution that is more secure and dependable than any other stand-alone service. But there is still more needs to meet for each business. Mango Voice provides customized phone service solutions for each of our clients, but in each industry, they use different technology. For instance; in the dental office phone industry, there are a variety of services that integrate appointment reminders with SMS text messaging or other communications reminders. Mango Voice has already begun the process of integrating with these systems.

Meeting Solutions with Mango Voice

Unified Communications systems combine meeting solutions and messaging systems. Mango Voice provides a feature for virtual voice conferencing, parked calls, drag-and-drop call flows and other features to make telecommuting to your meetings possible. When conducting an over-the-phone conference call or meeting, Mango Voice provides a cloud-based phone system conference room service that allows multiple accounts to fit most any meeting need.

Mango Voice - Unified Communications and Voice Phone System

Mango Voice – Unified Communications and Voice Phone System

Mango Voice provides virtual conference room features that allow a single user to moderate invitations to conference rooms, “hand raising,” disconnecting, muting and unlimited lines to connect. Host your next business meeting from anywhere. You can host, join or add attendees from anywhere with an internet connection. Conference calls include moderation so that you are in control of the call. Let others wait to speak, set up a secure password for your conference call, enhance wait time with hold-music while others gather or include a customized greeting for your meeting.

Mobile or In-Office Unified Communications

Integrate all of the features that you use on a daily basis to run your business. This is unifying literally every detail to make business more efficient, easier on your wallet and you’ll see an immediate increase in your bottom line. Taking business with you on your mobile device is even easier when your VoIP business phone service integrates with mobile technology. This is one area where Mango Voice has excelled. The “find me follow me” feature allows phone communications to follow you wherever you may be. It also allows the features of your VoIP phone system to come along with you by allowing you to record calls and transfer to other office phones.

Unify Your Business with Mango Voice

Mango Voice understands the importance of communication in business. Business phone service is still one of the most important communication channels to reach your customers.  It is the heart of every service and absolutely paramount to any successful business venture. Mango Voice has created a customizable phone system and partner platform with a small business feel so that each client can establish the exact blend and function and features to make their system work for them.

Utilizing a single integrated platform, a business can find all the services they enjoy playing well together. This is Mango Voice’s goal in 2018. We’re jumping on the UCC train and riding off into the integrated sunset with your favorite applications.