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Unified Communications with Mango Voice

Unified communications are taking a new meaning in 2018. With VoIP systems popping up here and there offering what seems to be the same old service, Mango Voice is taking a step into integration to separate itself from other voice phone system providers. Mango business phone system is top of the line, reduces downtime and keeps your information on a truly geo-redundant platform. With other features like drag and drop, Mango Voice is giving their customers the best system without breaking the bank.

Unified Communications with Mango Voice – Not just a phone system

Unified Communications Companies are combining all communications technologies that the average office uses to market to their customers. With email marketing newsletters and virtual business fax services, most all communications are digital and readily available online. This makes business more efficient both in office and for the customers they serve. But what makes communications “unified”? Gartner defines Unified Communications as including these six areas:

  1. Voice and telephony, including mobility support
  2. Meeting solutions (formerly termed “conferencing”) — Audioconferencing, video conferencing and web conferencing
  3. Messaging — Email with voice mail and unified messaging (UM)
  4. The presence and instant messaging (IM)
  5. Clients — Including desktop clients and thin browser clients
  6. Communications-enabled applications — For example, integrated contact centers, communications platform as a service (cPaaS) and workstream collaboration (WSC)


More Integrations for Unified Communications

When analyzing how each VoIP system runs, develops and grows, these complimentary pieces fit together like a puzzle. It’s a puzzle most business view as a welcomed change to simplify their costs and make the business flow more efficiently. In fact, with all the technology available, it has become an expectation from any end user to have technology services work together. This is exactly what Mango Voice has always centered the foundation of the product we deliver on. By listening to our client base, we’ve already begun developing integrative approaches to many products. Some of our latest integrations has included Mango Dental office phone services with integrations into the patient management systems and SMS messaging for appointment reminders.

And a question we might ask is, why is UC replacing legacy telephony and conferencing solutions? Again, according to Grand View Research, there is one major driving factor behind this technological shift: “companies are looking at ways to decrease costs, improve efficiency, and increase productivity.” We can even see the shift in spending from on premise to hosted solutions from Grand View’s Market Analysis.

By combining together multiple communication functionality into a cloud-delivered solution, businesses are able to hit all of these marks with just one paradigm shift. UC enables the “elimination of delays and speeding up of marketing,” thanks to the “integration of real-time communications with business processes.”

Voice and Telephony – Mango Voice Phone System

Mango Voice has already established itself as the perfect VoIP business phone service. With features like drag and drop, a truly geo-redundant platform and best in class customer service based in the United States, we know how to make our customers happy. But just providing a phone service by itself isn’t enough anymore. We’ve already developed a virtual business fax solution that is more secure and dependable than any other stand-alone service. But there is still more needs to meet for each business. Mango Voice provides customized phone service solutions for each of our clients, but in each industry, they use different technology. For instance; in the dental office phone industry, there are a variety of services that integrate appointment reminders with SMS text messaging or other communications reminders. Mango Voice has already begun the process of integrating with these systems.

Meeting Solutions with Mango Voice

Unified Communications systems combine meeting solutions and messaging systems. Mango Voice provides a feature for virtual voice conferencing, parked calls, drag-and-drop call flows and other features to make telecommuting to your meetings possible. When conducting an over-the-phone conference call or meeting, Mango Voice provides a cloud-based phone system conference room service that allows multiple accounts to fit most any meeting need.

Mango Voice - Unified Communications and Voice Phone System

Mango Voice – Unified Communications and Voice Phone System

Mango Voice provides virtual conference room features that allow a single user to moderate invitations to conference rooms, “hand raising,” disconnecting, muting and unlimited lines to connect. Host your next business meeting from anywhere. You can host, join or add attendees from anywhere with an internet connection. Conference calls include moderation so that you are in control of the call. Let others wait to speak, set up a secure password for your conference call, enhance wait time with hold-music while others gather or include a customized greeting for your meeting.

Mobile or In-Office Unified Communications

Integrate all of the features that you use on a daily basis to run your business. This is unifying literally every detail to make business more efficient, easier on your wallet and you’ll see an immediate increase in your bottom line. Taking business with you on your mobile device is even easier when your VoIP business phone service integrates with mobile technology. This is one area where Mango Voice has excelled. The “find me follow me” feature allows phone communications to follow you wherever you may be. It also allows the features of your VoIP phone system to come along with you by allowing you to record calls and transfer to other office phones.

Unify Your Business with Mango Voice

Mango Voice understands the importance of communication in business. Business phone service is still one of the most important communication channels to reach your customers.  It is the heart of every service and absolutely paramount to any successful business venture. Mango Voice has created a customizable phone system and partner platform with a small business feel so that each client can establish the exact blend and function and features to make their system work for them.
Utilizing a single integrated platform, a business can find all the services they enjoy playing well together. This is Mango Voice’s goal in 2018. We’re jumping on the UCC train and riding off into the integrated sunset with your favorite applications.

Business Phone Service is the Best Tool for Customer Service

Customer service is the key to a successful business. After searching through hundreds of articles about business strategy and marketing, customer service is at the heart of success. Mango Voice provides business phone service to businesses and organizations in various places, but the tools that we provide through our simple phone system is even more valuable to running your business. Let’s look at the key features of a business phone service that make it easier for businesses to provide the best in class customer service experience.

Business Phone Service Drag and Drop Interface

With any business phone services, there is an interface that you may utilize online to manage your system. These can range from a very simplistic feature-less experience to a powerhouse of cosmic power that only the smartest technician can mitigate. Mango Voice has decided to give you the powerhouse with a simple approach. Utilizing drag and drop technology, you can literally click and drag each call setting into place. Easily manage your call flow so that your customer can get the best service with the right person.
Drag and drop interface is one of the many features that make delivering the best service to your customers possible. We listen to our clients. Many have voiced concerns over difficult business phone systems features and want the ease of a simple administrative panel that delivers access to their phone features without any a headache. Mango Voice has accomplished this task!

True Geo Redundant Platform

A true geo-redundant platform is the key to ensuring your phone system runs well, 100% of the time. But what does that mean, exactly? Glad you asked. A truly geo-redundant platform means that our servers that house your cloud-based phone system spread across multiple locations in different areas. We then duplicate the information across all of these servers so that at any given moment, your information can be made available to your regardless of any outside factors. This means that you won’t hear busy signals or experience poor connection quality because our redundancy platforms are balancing the load for call data and running at optimum speeds.
A geo-redundant platform in a business phone system means you can deliver the best customer service to your callers because they will always be able to reach you and understand you without any delays or poor quality issues. Many customers that switch to Mango Voice immediately recognize the increased call quality and quantity. Business landlines are not always dependable, the quality is hit or miss. VoIP phone systems are a more affordable and customizable phone solution.

Creating the Right Customer Experience with Mango Voice

The entire way that Mango Voice operates is centered around creating an experience for your customers that they can truly be happy with. Since each business runs a little different from the rest, Mango provides an easy way for each business to set up their call flow and get their calls routed to the right people.

Customer Experience with Mango Voice

Survey Says: Customers highly value great customer service experiences. [Source.]

The experience customers have when contacting your business matters more than ever. With the advancement of social media and online reviews, any experience your customers have with you is highly likely to be reviewed online for the world to see. Making your call quality exceptional is one way to avoid negative feedback about contacting your company. Also, utilizing the drag and drop interface to customize your call flow will also make your customers more happy to reach the right people and find the help they need.

“It’s highly unlikely that you want to do business with someone who treats you poorly.
How you feel after a phone call you’ve made to a customer service center affects your further decisions. According to Deloitte, 62% of companies view customer experience delivered by the contact centers as a competitive differentiator.
Therefore, if you want your customers to stay loyal, you have to invest in the experience. As a result, Gartner predicts that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations.”

Mango Voice recognizes the importance of fast and efficient service. That is why our support team is based in the United States and we pride ourselves on giving each customer all the tools they need to get their VoIP business phone service up and running quickly. Mango Voice offers a best in class experience for each new phone service customer.

Make the Most of Customer Interactions

It is vital to have a great phone system for your business to provide your customers with excellent service. That’s a given. But you also need the ability to track, record and USE your phone system to its full potential. Mango Voice offers features that you won’t find at just any old phone service provider. Get the full office experience with features like:

SMS Text Messaging

Your customers aren’t just using voice phone calls to contact people. They are using all forms of communication. SMS Text messaging is another way you can help remind your clients of meetings, schedules, appointments or send them friendly updates about services you offer. Engaging your customers through multiple communication channels is a great way to market your product as well.

Appointment Reminders

Automated appointment reminders can be sent through text message or with an automated call. Make sure your schedule stays full! Reminders are helpful to your business and to your customers to ensure the business keeps rolling in.

Business Fax

Step into the latest communication technology with our digital e-fax services at Mango Voice. Send and receive secure fax messages through an electronic portal and straight to your email inbox. Business fax is also mobile, take it where ever you are with our cloud-based phone system.

Smart Caller ID

Utilizing caller ID to track your customers as they call in can help your office run more efficiently. When a customer calls in, you can quickly look up their information and have their data right in front of you as you handle the incoming call. Make notes and keep the whole office up to date by updating their customer profile.

Mobile App

There are many features that go along with the Mobile App. You can forward calls to mobile devices, add mobile calls to a ring group, and transfer a call from your mobile to your office phones. Other features like find me follow me to allow you to set up a bit of logic for the system to pass through in order to handle calls according to the workflow that you specify.

Software Integrations

Mango Voice plays well with others. Recently we’ve developed several integrations with popular software that you are already using as part of your business structure. We work well with Dental offices, as we have recently set up integrations with a few of the most popular electronic records software products. Call Mango Voice today and we can talk about integrating with your favorite office management software solutions to make your phone system really work for you!

Call Tracking Phone Number

Increase your ROI with a call tracking phone number in your marketing campaigns. See detailed reports utilizing a call tracking phone number to see which advertising mediums are making your phone ring. Yet another way your phone system is working for you and making your business more profitable.

More Than a Typical Business Phone Service

Mango Voice is definitely more than a typical business phone service. In the VoIP business phone service world, you can find plenty of options for phones. Our customers choose Mango Voice because we listen. We create solutions to problems and keep your bottom line in mind.
We only stay in business when our customers are happy! We’ve also introduced a new Partner Platform to help incentivize our customer and partners that refer business to Mango Voice. Share this amazing unified communications system with your favorite businesses.
Mango Voice offers the best in technology with a true geo-redundant platform, best in class customer service and integrated features that keep your office running smoothly. Our team would love to work with you and determine the best solution for your business. Call us today for a free estimate: 888-541-1397.

Is your business fax putting your company at risk?

business fax mango voice
In the age of modern technology, there are many business practices that we assume are safe. Using a fax machine with a fax line used to be a common practice. Now, there are several online companies that offer quick and easy electronic business fax services. The thing that they don’t tell you is that those important documents may be putting your small business at risk.

Why Business Fax Machines Are Out

As they are considered old technology and are thus often neglected security-wise, fax machines pose potential risks to every organisation where they are used. Yet few companies have a comprehensive and enforced policy covering their use. The main problem is that a fax does not guarantee confidential transmission, either for incoming or outgoing faxes. That means it isn’t a naturally secure way to exchange sensitive information.
Computer Weekly – Michael Cobb

Ok, so that beast in the copy room that makes crazy noises when you press the wrong button that’s called an old-school fax machine and if you are lucky enough to remember their melodious noise, then you probably know just how great they are to work with. Let’s also reminisce over the extra line on our business phone system bill that includes the added expense of the unnecessary fax line. Somehow fax machines are always bigger than they need to be, temperamental, and ridiculously complicated.
Enter the modern age. There is an app for everything. Mango Voice recently announced their mobile app available on both iTunes for iOS devices and Google Play for Android devices. So we definitely get the app thing. What you should be aware of is the security involved in business fax transmission. To do that, we’re going to need to explore the process of sending a business fax.

Online Fax Services are Better?

The fax machine: a large box that squeaks whilst taking a piece of paper and eating it, then spitting it out the other side in an obnoxious fashion – repeatedly. This is usually accompanied by sounds that are similar to a broken dial tone that screams. Cherish the memories of your dear busted business fax machine. What else do we do? We have to send fax messages in the world of business.
You scurry to an online solution. With these fancy online business fax applications, they simplify the process by scanning or taking a picture of your documents and then hurling them precariously into the interweb. Cyberspace then passes it around like a hot potato until it lands at the destination that you specified. But what you may not know is that your business fax may have pulled a “Hansel and Gretel” and left a cute breadcrumb trail on the way. With the right information, in the right place, evil ner-do-wells that stalk the internet for vulnerabilities could hack their way into your insecure file data and compromise your important documents.
Not only do un-encrypted messages get passed around with insecure online fax services, but the message once it arrives may sit in someone’s insecure email inbox for days, weeks or months waiting for an email hacker to come along and find your sensitive information.

Security Measures and Why You Should Care

Why do you care about hackers that have all the time in the world to find random fax messages to hack and exploit? Because Fortune Magazine writes articles like this one about “5 huge security breaches at big companies” where the major problem was that no one was paying attention to small details similar to our fax debacle at hand. If huge companies like Walmart, Target, Apple and Home Depot have these problems, odds are your small company may fall into a security trap.
Let’s review quickly the reasons for using an online fax service:

  1. Your fax machine was too terrible to consider fighting with this morning (assuming you have one), there is not possibly enough coffee.
  2. The documents that you are sending are far too important for just email.
  3. And lastly, said documents are also too special and time sensitive for snail mail.

This creates the need in the wonderful world of business for a fax transmission to be necessary.

The Best Cloud-Based Business Fax Solution

Secure Fax by Mango VoiceNow that we all understand the problem, let’s queue the cherubic angel voices with an “ah” as we introduce the new-and-improved extra SECURE Mango Voice Business Fax. We actually listen to our clients and customers. When we hear that a feature could be better, we want to be better. While we have always had security protocols built in, we saw an opportunity to lock down fax transmissions with an added layer of security. We are always staying up-to-date with the latest technology and using it to take care of our clients. Luckily, we have some talent on our team and they know all about creating awesome programs.
Mango Voice Secure Business Fax adds all the security in all the right places. Where other services claim that they offer “secure” fax, the transmission is not nearly as protected as you may think. That’s why we re-thought the process of secure fax making it easier for you to share time-sensitive information without worrying about security issues.
You can still fax from your mobile device by adding an attachment or taking a picture, then using our business fax feature, we will send your message. We’re not really into slinging faxes into cyberspace without all the added safety features. We encrypt the transmission and store your data in our super-secure cloud-based server. Some in the office lovingly refer to this server as “the vault”. Your business fax message doesn’t leave our vault. The recipient of your message then receives instructions with a 2-step verification process for accessing your secure fax message from our vault. It is only available for a specified time frame and then our program encrypts the file once again and locks it up safe.

Phones. Made Simple

Mango Voice lays it out on your cloud-based business phone system couldn’t be easier. Quickly see a list of your files and access them whenever you need. We’ll worry about all the locks and keys and keep your files safe. Trust me, this process is easier than trying to guess if your fax machine is confirming that you sent your fax transmission while the person on the other end watches their machine blink and squeak. Oh, and good luck knowing if you inverted those last two digits. Perhaps the people at that misdialed number will enjoy your message?
Don’t let fax machine security risk happen at your small business. Find a better way to send business fax messages. Do it even better with Mango Voice and save time, money and your ear lobes. Mango Voice offers a full list of features with all of our small business phone system plans.
Give Mango Voice a call today: 888-541-1397
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