Troubleshooting Texting Registration Rejections
If you receive a rejection after submitting the Texting Registration form, it means that something you entered in your submission was invalid or missing. Please reach out to porting@mangovoice.com or call (435) 767-0660 to provide us with the correct information to proceed.
Text Registration Rejections & Their Meanings
Below is a list of common rejections, why it was rejected, and how to resolve the issue.
| Issue | Reason | Resolution |
|---|---|---|
| Privacy Policy | You don't have a Privacy Policy on your website or your Privacy Policy does not comply with industry standards. | Your Privacy Policy must be easily accessible by the consumer on your website. A compliant Privacy Policy should follow requirements such as:
If you do not have a dedicated Terms and Conditions page/section for SMS disclosures, please include the following disclosures in a section of the Privacy Policy: “If you consent to receive SMS from [Company Name], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions.” |
| Terms and Conditions | You don't have Terms and Conditions on your website or your Terms and Conditions do not comply with industry standards. | Your Terms and Conditions on your website should follow requirements such as:
If you mention the type of texts being sent on your website, it must be consistent with the use-case you select. For example, if you select “Customer Care” but mention “promotional/marketing” on your website, your registration will get rejected. “If you consent to receive SMS from [Company Name], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions.” |
| Website or Online Presence Link | Your website URL is missing or the URL you entered is not working. | Verify you provided the correct website URL and the website is active. The website cannot be “Opening Soon” or “Under Construction.” |
| Website Online Form | Your website online form (i.e., "Contact us" page) is missing disclaimers. | If opt-in is collected using a website form, you must share the exact URL to where the opt-in disclaimer can be found. The disclaimer should include an SMS opt-in checkbox that is optional, unchecked by default, and not required. The opt-in disclaimer should look like: “By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link].” What you submit as your use-case for texting must be consistent. For example, if you select “customer care,” but mention “promotional/marketing SMS” on your website it will result in your registration being declined. A phone number field on the website to collect SMS opt-in is also required. |
| SMS Opt-in Checkbox | The SMS opt-in checkbox is either missing, prechecked, mandatory, or not specific to SMS. | Edit to add an optional SMS opt-in checkbox on your website, and make sure it is not prechecked or mandatory. References to other types of communication must be separate from the SMS opt-in checkbox and disclaimer. |
| Paper or Electronic Form | The form was either not provided, or missing disclaimers. | If you collect opt-in consent using a paper or electronic form, please provide a screenshot or PDF copy with the SMS disclaimer clearly visible. If this opt-in consent is collected on a website, but requires an account or steps not easily accessible to the public, please provide a screenshot where it can be located. The opt-in disclaimer should look like: “By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link].” |
| Opt-In (other) | You didn't provide enough details on how you obtain consent from your recipients. | Provide a detailed description of how your recipient consents to receive text messages. If you collect opt-in consent using a paper or electronic form, please provide a screenshot or PDF copy with the SMS disclaimer clearly visible. The opt-in disclaimer should look like: “By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link].” If opt-in consent is by consumers texting first, provide proof of where they can find your phone number and how to text you. This information can be on a website, flyer, business card, etc. To verify, please provide a screenshot or PDF of where the phone number can be found. The phone number should also have a disclaimer such as: “By texting [Company name] at [Company Phone Number], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] messages from [Company name]. Reply STOP to unsubscribe; Reply HELP for help; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.” Tip: If the type of SMS is specified, it must align with your Text Registration form. For example, if you select “customer care,” but mention “promotional/marketing SMS” on your website it will result in your registration being declined. |
| Other | You entered "N/A" or invalid entries into fields that are required. | Complete fields on the Texting Registration form with all valid responses, such as a complete website URL, real-world sample messages, etc. |
| High Risk | Your registration indicates high-risk financial services marketing, lead generation, credit repair, debt relief/collection, etc. | This content is prohibited by our carrier and within the industry, with no option allowed for texting. This includes any sample message, Privacy Policy, and/or website mentioning high-risk financial services (crypto, NFTs, stock market investment, etc.). |
| SHAFT-C | Your registration contains disallowed content. | SHAFT-C stands for:
This content is prohibited by our carrier and within the industry, with no option allowed for texting. |
Please contact porting by calling (435) 767-0660 or emailing porting@mangovoice.com for more information.