Porting Facts
What to expect when moving your existing numbers to Mango Voice, including timelines and requirements.
Texting Registration Privacy Policy and Terms and Conditions Example
What an SMS Privacy Policy and Terms and Conditions are, how they differ, and example templates you can adapt for your business texting registration.
Transfer (Port) Phone Numbers to Mango Voice
How Mango Voice's porting process works, what information is needed, how long it takes, and answers to the most common porting questions.
Text Registration Overview
Why business texting registration is required, how long it takes, why registrations get rejected, what your website needs to be compliant, and how to find your EIN or BN.
Porting a Phone Number: Everything You Need To Know
What number porting is, how it differs from call forwarding, the benefits of porting to Mango Voice, potential issues to watch for, and the five-step porting process.
Port-In Rejections
Why a port request may be rejected by your losing provider and how to resolve common rejection reasons like PIN, account number, service address, company name, authorized name, and pending orders.
Project Porting
How project porting works at Mango Voice for orders of 99+ numbers, including the data sheet requirements, porting rules, timeframes, and the data template.
Project Porting FAQ
Answers to the most common questions about project porting with Mango Voice, including carrier responses, timeframes, snapbacks, and what to expect on the day of port.
What is an unauthorized port?
What an unauthorized port out is, how to report one to Mango Voice's porting team within 24 hours, and the LOA requirement to take action.
How to Transfer (Port) Your Number to Another Provider
How to transfer your phone number from Mango Voice to another provider, what information your new provider needs, and how to request your Customer Service Record (CSR).
10DLC: Business Texting Registration
What 10DLC is, why business texting registration is required, how to stay compliant, and the 5-step 10DLC registration process with Mango Voice.
Texting Registration Checklist
A checklist of everything you need for a successful Texting Registration with Mango Voice, including business verification, website requirements, and obtaining consent.
Texting Consent Requirements and Examples
How to obtain consent before sending business text messages, including valid and invalid consent methods, website form and privacy policy requirements, and example language.
Troubleshooting Texting Registration Rejections
Common Texting Registration rejection reasons from Mango Voice, why they occur, and how to resolve each one, including Privacy Policy, Terms and Conditions, opt-in, High Risk, and SHAFT-C.
Can I Keep My Current Phone Number When I Move to Mango Voice?
Yes! You can keep your current phone number when you switch to Mango Voice. We port your number into our system through a simple process.
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