mangoventure on September 22, 2020

Did you know that Mango offers Call Recording, included as a BASIC feature with all phone plans?

How your practice can benefit from Call Recording:

Manage your office communications
Ensure your staff uses the appropriate sales techniques and is both polite and respectful on calls
Improve your patient experience by knowing what your team members are communicating to your patients
Resolve customer complaints quickly and efficiently.

The ability to listen to previous calls to eliminate he-said/she-said customer service issues and validate customer complaints.

Don’t lose money by not training your team appropriately!
Improve your customer experience with Mango Voice Call Recording!

Learn all about our game-changing features by clicking here:
https://mangovoice.com/pricing/

Call us today to find out how we can streamline your office communications!
888-552-9003

Dave McBride on Outlier Magazine – Mango Voice Phones Podcast

mangoventure on February 26, 2018

Mango Voice Phones Podcast

Mango Voice’s co-founder and CEO, Dave Mcbride, was interviewed by Outlier Magazine in episode 401 of the Outlier podcast. In this interview with Ever Gonzales, he covers the secrets to his success and how Mango Voice is different than other VoIP phone system solutions on this Mango Voice Phones Podcast.
The Outlier podcast features interviews with entrepreneurs and “disruptors” in their respective industries who are taking a different approach to business. These business minded founders and individuals are breaking the status quo and changing the world. This Mango Voice Phones Podcast is no different. They take their conversation from personal to business covering all the ins and outs of the business.

“There is nothing better than coming home after a long day at the office and having children get excited to see me.” – Dave McBride

Dave McBride got his start as an entrepreneur mowing lawns. His early years encompassed several small startups. He later found himself in the world of technology. After starting an internet service provider company, Dave found that many of his clients didn’t have a basic phone system to serve their respective operations. Since McBride had all the resources and technology to customize a business phone system for his clients, he did just that. From there, Mango Voice was born.
McBride also covers other key elements to his success by discussing barriers to his success, operations challenges and how he has overcome these obstacles. Dave has always carried with him a desire to keep his customers happy and show them he is listening to their requests. This has greatly contributed to the success of Mango Voice by allowing them to create a customized solution that truly sets them apart in the industry of business phone systems.
Mango Voice has always been clearly separated from other VoIP phone systems by providing a much more simple solution to phone systems. Mango Voice not only provides a simple solution, but it also boasts the best features in the industry. This phone system is scalable, affordable, feature-rich and easy to use.
Listen to Episode 401 on Outlier podcast; Dave McBride | Mango Voice Phones Podcast

Find out if Mango Voice is the right phone system for your business. Fill out the form below to get a complimentary consultation for upgrading your phones:
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What is a VoIP phone system and why should I care?

mangoventure on January 4, 2018

Happy New Year! If you are like most business owners, they are constantly trying to find ways to innovate, cut costs and make their businesses more efficient. If these are some of your business goals for the new year, you better be sure you’ve jumped on the VoIP train. What is VoIP phone system, anyway? Let’s explore.
A VoIP phone system is the best solution for phones for modern businesses that aren’t stuck in prehistoric times. Not only does a VoIP phone system make your business more efficient with tons of cool features, it can also cut your phone bill in half. Still not sure you’re catching what we’re throwing? Here are some questions we’ll answer in this post:

VoIP Phone System – What is it?
Why is a VoIP Phone Systems in a “cloud”?
How does a VoIP Phone System save me time and money?

How the Old School phone system worked:

A VoIP Phone System is a voice line hosted over the internet protocol phone system. Let’s take you back to the age of the prehistoric phone business landline. A dedicated line just for phone transmissions ran from the local service provider to your physical location. These business landlines transmitted data for your phones at a startlingly slow rate. Most of the time, you probably didn’t notice how slow. Most of the time, you probably weren’t your frustrated, confused customer that kept getting a busy signal during high call volume episodes, too. The not so lovely part about these old business landlines is that they are prone to dysfunction and fixing them required technical support outside of your office that would often take hours or days to fix anything. There was also zero accountability because you really didn’t know or had no way of knowing just how many missed calls and lost business was falling off the phone grid.

Enter the age of the internet. The internet has provided modern businesses with so many neat tools. We now have the ability to market our brand on a global scale with little effort. Our ability to leverage technology has scaled business possibilities into the clouds! But what does this all mean in terms of a VoIP phone system?

What is a VoIP Phone System?

Using the internet as the medium for conducting business phone systems, we can now transmit data to a VoIP phone system so much faster than the old phone lines. We can also utilize your current internet connection without having to run new wires to your business. Granted, a VoIP phone system is best utilized with a high-speed connection, but most business internet providers now provide speeds that make this requirement super easy to meet or exceed that requirement.
A VoIP phone system works faster, has more reliability and includes tons of fun features. What used to take you 3 calls to the phone company, lots of headaches and extra cash is now included with a VoIP phone system. You can easily set the hours of operation, manage voicemails, extensions, business fax to email, music on hold and all the glorious features that have become the new standard for a business phone system in a matter of seconds. No more busy signals or lost calls!

What is a VoIP Phone System in the “cloud”?

When you start learning more about VoIP business phone service technology, odds are you’ll start hearing these crazy terms about fluffy white clouds. Don’t let this confuse you. The technical world is especially fond of acronyms and crazy double-meaning words just to make it all the more fantastic when you figure out what we are actually saying. In terms of the infamous “cloud” what the technical world is referring to is a digital atmosphere where your servers are no longer just physical assets located in your business. Cloud-based phone system servers are duplicated across multiple physical locations making their redundancy so reliable that they are “cloud-esque”.

By balancing data in repeat across multiple servers, this redundancy makes data loss next to impossible. Cloud-based phone system technology is also really cool because you can access the data from any internet connection. This makes having multiple physical locations for your business really easy for a VoIP phone system. You can also access the administrative side of your phone system from any web browser to make changes to call handling or access call records.

How does a VoIP phone system save me time and money?

Let’s get down to business. Most people could care less how all of this actually works, they just want to be sure they are making the right decision for their business. Business owners care about the bottom line; how is this saving me money and time? Easy. A VoIP phone system saves you money by using your existing internet connection. The only cost is the physical phone handset and a small monthly fee to access the administrative side of your phone system. Simple.
A VoIP phone system saves you time in many, many ways. Setup, for instance, goes from being a long, involved process to being plug and play. Unbox your pre-programmed phones, plug them in and start answering and making phone calls immediately. Save more time by using all the cool features. One of the most time-saving features is “find me, follow me”. Activate a mobile application on your smartphone and take business calls anywhere, anytime. No need to be waiting by your office phone all day. Carry on with your busy schedule and never miss a call. You can also record calls, set up call routing and much much more.

VoIP Phone System with Mango Voice

Mango Voice utilizes a VoIP phone system to bring businesses owners a simplified phone system with enterprise-grade features. We’re the favorite of savvy business owners and operators all around the country. Our clients have saved a lot of money switching to our service from traditional phone line service. Many clients have even switched from other VoIP providers to Mango Voice and saved, too! We don’t mess around. Let’s simplify life, save time, save money and make 2018 the most successful year yet!
Want us to give you a quote for VoIP phone service with Mango Voice? Call us today: 888-541-1397
Or email: sales@mangovoice.com

Top 3 Mistakes Businesses Make With VOIP Business Phone Service

mangoventure on October 20, 2017

Get a better VOIP business phone service with Mango Voie

Business owners make mistakes. A lot. Some of the most costly mistakes end up being those corners cut in customer service. The most popular way people communicate with a business is by phone. If those phones are slow to connect, have terrible quality or if they drop calls… your customers will not be happy. VOIP business phone service is a step in the right direction, but even still, business owners make mistakes when choosing the right service for their business. Here are the top 3 most costly mistakes business owners make with their VOIP business phone service.

Number 1 : Your VOIP Business Phone Service Doesn’t Do That…

All VOIP business phone services are not created equally! Just because you signed up for a VOIP phone system, doesn’t mean you will get all of the great features that your company needs to run efficiently. There is an endless list of features that your VOIP business phone service is capable of having. Some of our favorite Mango Voice VOIP business phone service features include:

iOS and Android App for your Mobile Phone
Simple User Interface
Drag and Drop
Redundancy
Increased Up Time
Cloud-Based Phone System
Multiple Locations
API Integration
On-site Training
CRM Integration
No Maintenance Fees
Find Me / Follow Me Call Forwarding
Unlimited Minutes For Business
Reports & Analytics
Visual Dial Plan Editor
Auto Attendant
Voicemail to Email
Call Parking
Conference Rooms
Call Queues
Fax to Email
Call Recording
Schedule Based Call Routing
Music On Hold
Advertisement Tracking
Local Presence
Intercom Paging
Ring Groups
….. And more in development!

Are you seeing this list? It’s huge! We can’t ever pick just one or two favorite features. Each one makes the business run so much smoother. Now, let’s visit another VOIP business phone service company and see what features they have…. Hm… Oh, nope. They don’t have that one, or the next one, or even the one after that! This is why going with the wrong VOIP business phone service without all the great features is one of the biggest mistakes a business owner can make.
I can already hear the critics… “But what does it matter if they don’t have fax to email? I have a fax machine!” To this, I simply say, “Oh dear.” Life in the technology age is really so much better. Relying on outdated technology is another big, huge, mistake. But this kind of thinking is what brings us to the second biggest, most costly mistakes a business owner can make.
Learn more about the Mango Voice difference with this case study: Local Presence Increased Contact Rate by 400%!

Take away for Number 1: Research features! Make sure you know what features you want and need in a VOIP business phone service.

Number 2 : The other guys say you have to do WHAT to set up your new phone system?

Setting up your new cloud-based phone system with the wrong company can be pretty complicated. Ya, they come with instructions, but so does all that fun furniture at the Ikea stores. It’s just not right now similar the instructions for building a sofa can compare to getting your new VOIP business phone system up and running with the wrong phone provider. VOIP business phones service is not the same at each company you work with. As we demonstrated with the long list of features that Mango Voice offers its’ customers, the setup process can be much different with other companies, too.
Mango Voice realized that getting your VOIP business phone service set up doesn’t have to be complicated. We don’t include a 50-page instruction manual with your phones. Although I’m sure if you wanted one from the phone manufacturer, we could find one for you. We only send a simple sheet with 4 steps on it to get your phones set up and an easy to understand diagram to show you what to plug in.
Getting started with Mango Voice has four simple steps:

Contact Your Onboarding Specialist.You’ll have a dedicated specialist that has extensive knowledge of the system ask you a few quick questions to ensure we get the right phone sent to your business. Your VOIP business phone service is then programmed before it is shipped out to your location. In some cases, we can overnight phones and have you fully set up within a day.
Connect Your Phones.When you get the phones, you’ll need to attach the cord to the handset and plugin the device to a power sourcTheTeh next step is to plug the ethernet (internet) cable into the phone. Really, it’s that easy.
Training.Our long list of features is very impressive, but it takes a little familiarity for them to become second nature with a new VoIP business phone service. We offer training over the phone, in person or via video conference. We also provide training videos. We can also take care of transferring your existing phone numbers over into our system so you don’t have to re-print all of your marketing materials. We’ll take care of you!
Pick up your phone, it’s ringing!After a few simple steps, your cloud-based phone system is ready to use. Don’t be surprised if your phone starts ringing right away! Getting up and running is a simple and easy process with Mango Voice. See… it’s simple.

Take away for Number 2: Phone set up really can be simple! Make sure your VOIP business phone system is easy to set up.

Number 3 : Are you spending all day on the phone… with technical support?

One thing that business owners do not have time for… long technical support calls. You’ve done it before, called into a technical support line. Waited. Pressed 1 for English. Pressed 0 for an operator. Pressed 1 to confirm that you wanted to speak with an operator. Pressed 1 to confirm that you wanted to speak with the operator in English. The operator comes on the line and asks how they can help only to pass you on to another department that has another wait. Waiting. Waiting.
The thing about all this waiting is that it wouldn’t be too frustrating if it was worth the wait, right? But then when you finally get someone on the line, they seem to question everything you are asking… like they were just hired… and then they have to put you on another hold because they have to go ask if they still service the phone you are calling from…. sound familiar?
Ok, look. We get it. Technical support can be complicated, especially in complex situations. This is another advantage to using Mango Voice and their VOIP Business phone services. We have support personnel readily available for your company. We do have resources online and videos, but when you call Mango Voice, you’re going to get a knowledgeable support person that knows your company and can easily answer your questions. We recognize you don’t have time to sit on frustrating support calls, so we do our best to be as easy to work with and as easy to understand as possible.

It’s time for a change.

Have you ever heard the saying, “Innovate or die”? It’s especially true for businesses and technology. But don’t take our word for it. In Business Insider’s article they outline why it is critical for business owners to innovate and embrace the changing technologies:

We should be most concerned about companies that are currently successful that do not have innovation ingrained in the fabric of their businesses. They are the ones that need to avoid the FDH (fat, dumb, and happy) syndrome, try new things and not rest on their laurels. They have to risk failure to continue to achieve great success. They should know that survival today requires more than treading water, and that many of the companies that were once great are now gone or on their way out largely because they stopped innovating. In fact, according to Forbes, the average lifespan of a successful S&P 500 Company was 67 years in the 1920’s. Today it is 15 years. More companies need to innovate to improve these declining numbers.
http://www.businessinsider.com/innovate-or-die-a-mantra-for-every-business-2013-7

We understand that technology is hard to keep up with. We’re focused on it all day, every day, so understanding comes a little easier to those of us in this industry. That feeling of discomfort with change may be uncomfortable for a moment, but when your revenues start increasing and your customers cheer in excitement because they are reaching you more often, and faster, then business owners realize what a great step it is to invest in updated phone service technology.

We really can help!

Lack of understanding doesn’t need to hold you back. We can simplify this complex topic which really isn’t as complex as most people think. Let’s take, well, Mango Voice as an example. When you work with Mango Voice, we have the best team around. You’ll work with a call specialist that will assess the needs of your business, take down all the details and find the right customized system for your company or small business. After that assessment, your boss’s jaw will drop when you tell them just how affordable this enterprise-grade phone solution is. We package up your phones in a box, you receive them, plug them in and start answering calls. It’s that easy.
Mistakes happen. Some of the best lessons come from making the occasional mistake. But if we can help save you from making the mistake of choosing the wrong VOIP business phone service, then let us help! We love working with businesses in a variety of industries. We’ve helped dentists, lawyers, technology companies, schools and even government agencies all upgrade to the best VOIP business phone service around. We’d love to work with you.
Call Mango Voice: 888-541-1397

[Case Study] How Local Presence Increased Contact Rate by 400%

mangoventure on September 6, 2017

Most of the time when we talk about Local Presence, we’re not just referring to the physical presence of your company in a given area. Rather, we are referring to Local Presence Dialing. Ideal for call centers, Local Presence Dialing allows outbound calls made from the Mango Voice phone system to be masked with a local area phone number.

Why Don’t People Pick Up?

The fact of the matter is, people, don’t like to be sold to. Especially over the phone! Regardless, dialing quotas have to be met and calls need to be placed. More often than not your sweet voice is met with an extended ring tone or ends up in voicemail graveyard. Your calls won’t get picked up and you definitely aren’t getting a callback. Couldn’t all of this be avoided?
Why don’t people pick up the phone?
The reason is that you’re probably calling from a 1-800 number. You and every other person trying to sell them something is also calling from a 1-800 number. And, guess what, people know that! When a person sees “Unknown” or “Toll-Free” or “1-800” number on their caller ID what do you think they are going to do? I’ll tell you: NOT ANSWER!

Get Creative

Wouldn’t it be nice to call a potential lead from a number that they recognized? If you are calling someone in St. George from your office in Texas, wouldn’t it be nice if the number that popped up on their caller ID started with (435)? What if there was a whole ton of local presence numbers just waiting for you to use all over the country? So, no matter where you are calling to, you can be sure that they see a local number!
Introducing Mango Voice Local Presence Dialing.
With Mango Voice Local Presence dialing you can be sure that call after call is being shown with a local number that will be recognized by the person. Awesome!
What happens if the person doesn’t answer and decides to call back later? Never fear! The call will get routed back automatically to the same person that originally called.
Talk about professional!
Here’s what one person using Mango Voice Local Presence Dialing had to say about the service:

“HFB Technologies recently switched to Mango Voice for our call system, and the increase in answered calls was noticeable immediately. Using number spoofing to display a local area code on caller ID has helped to double our sales and increase the amount of answered calls by nearly 600%. This increase has upped morale for our sales team, increased the time spent on the phone versus dialing, and overall has led to higher sales and higher commission pay. Mango Voice had our new call system setup in just a few hours and their support has been excellent. I highly recommend them to any business that is looking for a new call service.”
– Justin Averett, CFO of HFB Technologies

Local Presence Dialing

According to an independent study, prospects are more than 4x more likely to answer calls from local numbers. Increasing contact rates from 10% to 40%. That would be a huge increase for any business!
These guys were able to dramatically improve their results:

Infinity by Marvin Dealer has been in the home remodeling business for 30 years. They have used sophisticated dealers and other phone systems in the past to increase their dialing effectiveness. Recently in their weekly meeting with their call center agents, they noticed that their agents were overly enthusiastic and on fire because their appointment set rate (the rate at which they can successfully schedule an appointment) increased by about 400%. Under a close review, this is what they found. You see, the week prior, management subscribed to Mango Voice’s Local Presence service. This service changes their Caller ID from an 800 # to a local number when an agent calls a customer. Mango Voice will dynamically change the Agents Caller ID to a local number shown to the customer. This small change has yielded huge dividends.

The company also noticed a significant difference in customer attitude on the phone. They found when customers answered a call from a local number they were less guarded and friendly. Another notable difference was that customers did not question the Agent as to the location of the Company.
Again because the number was local this gave the company greater credibility. These two factors lead to a 400 % increase in appointment setting. Customers calling back on missed calls increased 3.5 times because of increased receptiveness, more positive interactions with the customer. This lead to another increase in agent enthusiasm that also contributed to sales opportunities.
Key points:

Contact rate: Increased by 400%
Appointment set rate: Increased by 300%
Customer return call rate: Increased 350%
Customer receptiveness: Noticeable increase
Company credibility: Noticeable increase
Agent attitude and effectiveness: Definite increase
Overall sales opportunity: Off the charts

Let us show you how Local Presence Dialing will increase the contact rate of your business!

4 Steps to Simplify Your Business – Put Your Business Phone System to Work!

mangoventure on March 21, 2017

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Look, if it was so easy to turn a dime, everyone would be a business owner. Truth is, making money can be complicated. The business phone system part doesn’t need to be! There are a lot of acronyms to memorize (or pretend like you know), forms to fill out, and bills to pay. I’m sure you’ve seen PBX, ISP, VoIP… what do all these business phone system acronyms mean? Don’t over complicate things with complex solutions and rooms full of servers. Sometimes it helps to gain a little perspective. Take a step back and evaluate things from a different angle. Let’s discuss 4 simple steps to simplify your business and get ahead of the game.

The Evolution of the Business Phone System

I still remember my first job years back and the scary server room. It buzzed and emitted heat. We employed a part-time technician to oversee our phone servers and he performed miracles that still have me dumbfounded. And yet those phones still glitched out, went down, had moments of terrible quality and at times the caller id (ya, remember that?) wouldn’t work so I felt totally blind as the secretary.
The new business phone systems are on another level. No more server rooms and part-time magician/technicians. Now those talented people are making features in the cloud and we’re all enjoying them instantly with no downtime and effortless calling. And the quality? It’s amazing. And if I’m chewing too loud to catch the last few digits of that very important number? I have that call recorded. It’s everything. Let’s discuss some of the key features that you can’t live without and why the new business phone systems are what you need in your life.
Business owners, take notes. We’ll look at making communicating with your customers easy, more efficient and that only increases the black numbers on your tax forms. We’ll not only cover some of the confusing details in the business phone system world, but we’ll also try to help explain some general tips to making business life a little easier.
Here are 4 Steps to Simplify Your Business:

Streamline your communication systems.
Consolidate services.
Keep relationships that return value.
Utilize new technology – stay up to date!

Streamline Your Communication Systems

If you aren’t communicating with your customers or clients, you probably aren’t doing business. Luckily, communicating in our modern world couldn’t be any easier. In fact, with VOIP (Voice Over Internet Protocol) business phone systems from Mango Voice, you can have an entirely customizable business phone system in place tomorrow. Not kidding. It’s plug and play. Not only is it super easy to set up, as in take the phone out of the box and plug it in, but you can also utilize cutting edge technology with a very user-friendly interface.
Part of streamlining your communication systems also means updating some of your old practices. Instead of having your business phone ring and ring and ring with no answer, your phone number can now ring to your cell phone. It can also ring to your assistant’s cell phone. Better yet, the business phone system that Mango Voice has to make all this happen is drag and drop.

Features like “Drag and Drop” make using Mango Voice so easy. This image shows one example of just how easy it can be to set up and auto attendant for an example business phone system.
Another example of streamlining communication: Fax. Yes, we know you “business types” still use it. Yes, we know it uses a phone line. But did you know that we have an awesome solution for that, too? Fax to email. No messy papers cluttering your office! You can still play nice with the companies, affiliates, clients and customers that love to fax and we won’t tell them how easy we’ve made if for you to fax correspondence to them while you are sipping your coffee with your feet up.

Consolidate Your Services

Which really just means that you don’t want to go to twelve different places when you can go to 4 and get the same stuff. Once you find a reliable ISP (here we go with acronyms, don’t say I didn’t warn you. This one is “Internet Service Provider” in case you haven’t memorized it and aced the quiz yet), there are many services that you can utilize from that one connection. You no longer need a separate phone line. Consolidating to one line means less wire to run and more functionality. Remember that fax line we just talked about? That’s right! You really don’t need it! There are many services that operate “in the cloud”. Instead of keeping discs or buying expensive software, now companies sell subscriptions to their cloud-based software or services through cloud servers. There aren’t server farms actually located in the heavens but people have founds ways to consolidate services and the savings there can be heavenly. Instead of having several personal servers, they all got together to form a business to host professional servers for others to utilize. This means less downtime, more security, and better service. It’s a win for everyone.
Finding services that are cloud-based saves money, time and provides an ease of use for more users. Mango Voice is proud to offer a business phone system that is cloud-based so we can do all of the above and then some to save you, the business owner, time and money. We can offer a huge list of features and include it with every single customer’s service and it’s no extra cost. You get all the functionality that you can dream of, customize and tailor to fit your unique business flow all because our software is up and ready to go when you are. This also means that all those lame technical glitches that you may have experienced with business phone systems in the past are non-existent. Support is stellar, no downtime, what more could you need?

Keep Relationships That Return Value

Number 3; keep relationships that return value. One thing that Mango Voice prides itself on is providing an excellent product but an even more excellent experience. We’ve thought of every problem and found the solution. Because of that, the relationship that we have with each of our clients and customers is very synchronous. We work well together. We’re also big thinkers but we’re not bound down by large corporate bullies so we can actually do what we say we’re going to do when we say we’re going to do it. It’s just good business. By doing business with companies like ours, your business will profit not only because you’ll be making more money, but because we can’t help but spread the seeds of success to everyone we work with.
So to put it simply, we deliver an excellent product, so you can deliver excellent service. Communication is key to delivering the best customer service, especially when you are doing business over the phone. With VoIP services like Mango Voice and all the customizable features that are included, you can truly meet your potential in optimal communication with your customer base.

Utilize New Technology – Stay Up To Date

Last but not least, let’s talk tech. I know, its hard to stay on top of all the new technology. Despite the ever-changing industry, it is wise to stay up to date on all the tech trends. The newer technology is more intuitive than ever and doesn’t take quite that much effort to adjust to. Then add all of the new features that come with it and you won’t even have to think about business phone systems, it will just be second nature.
Let’s say, for example, your business has a heavy focus on sales. You have a small sales team with 3-4 sales people that you’d like to share incoming calls with. With other business phone systems, you may start to encounter trouble right from the word go. But with Features like “Call Queues” with Mango Voice, this is actually no problem at all. You can set your team up to “round robin” with the phones, have the system ring the sales person with the least amount of talk time first, start with the sales person that has had the fewest calls or assign a specific ring order based on your custom specifications. Now your sales team will get calls fairly and you don’t have to worry about how to break up phone calls.
Running a business can be difficult, but answering your phones doesn’t have to be. Be smart, let us help you make the most of your communication time with your over-the-phone customers. Setup is painless, it won’t break your budget and the list of features will make the transition worth it! Every business owner needs the right business phone system to save them time and deliver the best service.
Give Mango Voice a call today: 888-541-1397
Are you ready to simplify your business with enterprise-grade VOIP?
Simple. Easy. Made for you. Learn more about our special offer.

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