Mango Voice
1 min read·Last updated: 07.30.2024

How to integrate and troubleshoot Flex Dental with Mango Voice

How do I set it up?

Setting up the Flex Dental integration is a two-step process:

  • Mango Voice turns on Integrations in the PBX.
  • The client (or Flex representative) creates the Flex ID.

Mango Voice

  • In Mango Voice, go into the PBX Settings and enable Integrations.

Flex representative

  1. Login to Flex.
  2. Click the Settings (gear icon).
  3. Click on the Server tab (6th from the left).
  4. Click on Mango Voice Beta.

Once created, the Flex ID appears. Copy the Flex ID and paste it into the Integration section of the Mango Voice Web Portal.

Flex Dental Integrations tab showing the Mango Voice settings panel with toggles for enabling the integration, the Flex ID field, commlog details, and the caller information popup

After-hours text responses

If a client wants to have Flex send a text message response to clients after hours, you must add a Transfer and Continue module to the Switchboard with a 5 second timeout before the call hits the Auto-Attendant or other module in that call flow. See the example below.

Mango Voice Switchboard example showing a Start module connected to a Business Hours schedule, Transfer and Continue modules, Leave Voicemail modules, and an External Transfer module

How do I get help?

Stay in the loop.

New posts, product updates, and insights for healthcare practices, delivered to your inbox.