How to integrate and troubleshoot Dental Intelligence with Mango Voice

Dental Intelligence (used to be Modento) offers two integrations with Mango Voice: the Engagement integration and the Analytics integration. Here is how to set up and troubleshoot each one.

Dental Intelligence Engagement Integration

How do I set it up?

• Call Mango to enable integrations on your PBX.
• Copy the ID from your Dental Intelligence account Settings.
• Enter the ID into the Mango Integration.
• Test the Call Pop with a call to the front office to ensure it is integrated.

Where do I find the ID in Dental Intelligence?

Dental Intelligence Analytics Integration

1. Enable integrations under company PBX settings.
2. Go to the Mango Voice dashboard.
3. Click the “Plus Sign” next to “Extensions”.
4. Click on “Lines”.
5. Click on “New Extension Line”.
6. Enable “OutDial® Extension”.
7. Under “OutDial Options”, put in the provided “Forwarding Number”.
8. Go to “Ring Groups”.
9. Add the new “OutDial® Extension” you created to the ring group where you want the Dental Intelligence Analytics applied.

How do I get help?

• Dental Intelligence Support — Phone: (855) 945-1222
• Dental Intelligence Support — Email: support@dentalintel.com
• Mango Voice Support — Phone: (435) 464-2646
• Mango Voice Support — Email: support@mangovoice.com