Mango Voice
1 min read·Last updated: 05.06.2024

Comcast Call Forwarding

While you wait for your numbers to port over to Mango Voice, you can forward your Comcast calls so they keep reaching your team. You can forward calls from My Account or directly from a Comcast phone.

From My Account

Sign in to My Account, select Phone from the Services menu, and do the following for every phone number. (You can change the phone number in the upper-right.)

Note

Do NOT forward the fax number.

Comcast Business Voice Phone dashboard showing the Call Forwarding Always row and Call Forwarding settings link

Turn on Call Forwarding Always and enter the temporary number.

Comcast Call Forwarding Always settings panel with an Off toggle and phone number or extension field

Save and test.

From a Comcast phone

  1. Lift the receiver and listen for the dial tone.
  2. Press *72.
  3. You will briefly hear a stutter dial tone then a normal dial tone.
  4. Dial the 10-digit destination number where you want your calls to ring.
  5. Stay on the line until the destination number you have selected is picked up by a colleague or voicemail.

Note

From our experience, this step doesn't happen and a confirmation message that call forwarding is active is played instead.

Test.

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