Mango Voice

The Patient Experience Standard

Where does your practice actually stand?

There is now a standard for what a patient experiences when they call you. Six moments, measured across sixteen thousand practices. In four minutes you can see your score against it.

Get my Patient Experience Standard Score

Free. No credit card. Nobody calls you.

Patient Experience Standard Score

62
Heard
Expected
Welcomed
Cared for
Understood
Remembered
Costing you most · Cared for The call after the visit is the one a patient actually remembers, and almost nobody makes it.
A real result. Yours takes four minutes.

Finish your score and both of these are yours

The Top 10 Telephone TipsLionSpeak and Mango Voice. Yours to keep.
20% off Have Them at HelloThe phone coaching program, any number of seats.
16,000+practices on Mango Voice
140M+patient calls a year
12 yrslistening at the front desk

Start here

Where should we send your score?

Eleven questions, about four minutes. Your score appears the moment you finish, and everything else lands in your inbox.

Free, and no credit card. We never sell your data.

Before you start

The questions people usually ask.

Is this really free?

Yes. No card, no trial, nothing to cancel. The score and the download are yours whether or not you ever buy anything.

Will somebody call me?

No. You get an email with your results. If you want the coaching, you go and get it yourself with the code.

I am not the one who answers the phones.

Good. The first question asks what your role is, and the score is read back through that lens.

What if we score badly?

Most practices do, and none of it is published. The point is knowing which moment to fix first rather than guessing.

Get my Patient Experience Standard Score

Four minutes. Free. Yours to keep.