Call Us: 435-GO MANGO (435-466-2646)

mangoventure on September 22, 2020

Did you know that Mango offers Call Recording, included as a BASIC feature with all phone plans?


How your practice can benefit from Call Recording:


  • Manage your office communications
  • Ensure your staff uses the appropriate sales techniques and is both polite and respectful on calls
  • Improve your patient experience by knowing what your team members are communicating to your patients
  • Resolve customer complaints quickly and efficiently.


The ability to listen to previous calls to eliminate he-said/she-said customer service issues and validate customer complaints.


Don’t lose money by not training your team appropriately!
Improve your customer experience with Mango Voice Call Recording!


Learn all about our game-changing features by clicking here:
https://mangovoice.com/pricing/


Call us today to find out how we can streamline your office communications!
888-552-9003

Mango For Insurance

mangoventure on September 22, 2020

Your Insurance Business. Made simple.

Increase customer satisfaction and retention by simplifying communications both in and out of your insurance office.

What can Mango do for my Insurance Agency?

The latest Integrations, at your fingertips 

Mango Voice for insurance can:

  • Integrate with Pipedrive 
  • Read what insurance carrier your customer has
  • Autoroute your customers to the correct insurance carrier
  • Read what insurance carrier your customer has
  • Autoroute your customers to the correct insurance carrier

Increase Patient Engagement by using our powerful integration tools, such as:

  • Screen pops

Save an average of 4 minutes per call! 

Give your staff the info they need – live when they answer the phone – with a seamless screen pop integration. Easily view customer balances, payment history, appointments, and more. Customizable to your business needs. Increase customer retention by skipping the initial call questions and building rapport instead. Your customers and insurance staff will thank you!

  • Click-to-Call 

As an insurance business, your time is valuable. 

Simplify and improve office efficiency by using our easy click-to-call feature – the ability to click a number within a CRM or other database that initiates a call through a web phone or deskphone. This replaces the need to manually dial a number by hand increasing efficiency in making outbound calls.

  • Live call analytics 

Get a better picture of what’s happening in your insurance agency! 

Analytics are an important part of understanding the performance of your communications between patients, customers, clients and members of your office team. Mango Voice provides analytics in the form of detailed reports that show how many calls you make and receive on a daily and hourly basis. This can be useful in many ways, such as identifying how well a marketing source or agent in your office performs on the phone.

Secure eFax

Send and receive faxes safely and securely

  • Email-to-Fax

Use your email to seamlessly send secure faxes.

  • Fax-to-Email

Easily view faxes directly from your email inbox.

SMS Notifications

Send & Receive text messages from your business phone number using our desktop and mobile application!

Did you know that most text messages are read within 3 seconds? Text messaging is often much faster than a business call. Stand out from other dental offices and stay current by texting your customers today!


Create Teams!

Welcome to communication made easy!

With the ability to create teams like “Dental Assistants”, you can send text messages directly to team members. Stay connected on the go.

Follow-up calls and texts, on your terms

Call anytime from mobile without showing your personal cell phone number! Send text messages easily via our mobile app! All calls and texts made through Mango Mobile will show your business line phone number. It’s that easy.

Ready to Learn More?

Mango Voice is an enterprise-grade VoIP phone system based in the cloud. Cut your phone bill in half and utilize time-saving features to make your insurance business run better and more efficient.

Mango Voice is the perfect solution for your insurance office! 

Click here to learn more: Mango For Insurance

Call to learn more!

(888) 552-9003

Mango For Hospitality

mangoventure on September 22, 2020

Hospitality Made Simple

Finally, a cloud-based phone system that integrates with your Property Management Software.

__________________________

Mango Voice has developed a custom solution for the hotel and hospitality industry. See all call information, room status, 911 emergency records, voicemail, and wake-up call histories in one glance. Mango Voice’s all-inclusive hospitality business phone system reduces phone costs and delivers unparalleled functionality, reliability, and value.

Go VoIP and get more for hospitality!

Mango Voice has created the best and most innovative hospitality business phone system for your hotel property. Don’t want to re-wire hundreds of rooms? No problem! With our hybrid VoIP conversion solution, you can quickly and easily upgrade to VoIP.

Make your guests’ experience top-notch with a phone system that can deliver wake up calls, store voicemail, and track phone records with all of the features included with a Mango Voice business phone system.

All information at a glance.

Quickly see room status – clean, dirty, inspected, or staying over, with our color-coded dashboard. Check each room for wake-up call history, voicemail status, create new wake-up calls, or delete them. The 911 call record displays the time and room number so your front desk staff can respond just as quickly and direct emergency services to the right location. Don’t miss this great tool to increase your efficiency and make your hotel’s service top-notch! Does your hospitality business phone system do all of that?!

Upgrade your hotel to Mango Voice and we’ll include our Room Management Suite FREE. The Room Management Suite includes an easy-to-use dashboard.

View all vital room information at a glance:

  • Voicemail History (Read/Unread)
  • Call History
  • Wake-up Calls (Active/Missed/Scheduled)
  • 911 Emergency Information
  • Room Status (Clean/Dirty/Stay-Over) via our Jazzware integration

Hospitality Jazzware Integration 

Mango has partnered with Jazzware.

Jazzware is an on-premise server that allows Mango to synchronize with HPMS, allowing maids to mark a room as clean or dirty by simply typing a code into the phone and having it update the Hotel Property Management System automatically.

To learn more about Mango for Hospitality, click here: Mango For Hospitality

Mango For Dental

mangoventure on September 22, 2020

Your Dental Business. Made simple.

Increase customer satisfaction and retention by simplifying communications both in and out of your dental office.

Why Mango for your dental practice?

The latest Integrations, at your fingertips 

Mango Voice can integrate with the top PES systems to open a whole new level of efficiency and functionality for your dental office staff.

Increase Patient Engagement by using our powerful integration tools, such as:

  • Screen pops

Save an average of 4 minutes per call! 

Give your dental staff the info they need – live when they answer the phone – with a seamless screen pop integration. Easily view customer balances, payment history, appointments, and more. Customizable to your dental business needs. Increase customer retention by skipping the initial call questions and building rapport instead. Your customers and staff will thank you!

  • Click-to-Call 

As a business, your time is valuable. 

Simplify and improve dental office efficiency by using our easy click-to-call feature – the ability to click a number within a CRM or other database that initiates a call through a webphone or deskphone. This replaces the need to manually dial a number by hand increasing efficiency in making outbound calls.

  • Live call analytics 

Get a better picture of what’s happening in your dental office! 

Analytics are an important part of understanding the performance of your communications between patients, customers, clients, and members of your dental office team. Mango Voice provides analytics in the form of detailed reports that show how many calls you make and receive on a daily and hourly basis. This can be useful in many ways, such as identifying how well a marketing source or agent in your dental office performs on the phone.

Secure eFax

Send and receive faxes in your dental office safely and securely

  • Email-to-Fax

Use your email to seamlessly send secure faxes.

  • Fax-to-Email

Easily view faxes directly from your email inbox.

SMS Notifications

Send & Receive text messages from your dental business phone number using our desktop and mobile application!

Did you know that most text messages are read within 3 seconds? Text messaging is often much faster than a business call. Stand out from other dental offices and stay current by texting your customers today!


Create Teams!

Welcome to communication made easy!

With the ability to create teams like “Dental Assistants”, you can send text messages directly to team members. Stay connected on the go.

Follow-up calls and texts, on your terms

Call anytime from mobile without showing your personal cell phone number! Send text messages easily via our mobile app! All calls and texts made through Mango Mobile will show your dental business line phone number. It’s that easy.

Don’t just take our word for it!

See https://mangovoice.com/dentist/ for dental reviews!

Ready to Learn More?

Mango Voice is an enterprise-grade VoIP phone system based in the cloud. Cut your phone bill in half and utilize time-saving features to make your dental business run better and more efficiently.

Mango Voice is the perfect solution for your dental office! 

Check out more info on dental, here: Mango For Dentists

Call to learn more!

(888) 552-9003

Business Phone Service is the Best Tool for Customer Service

mangoventure on May 31, 2018


Customer service is the key to a successful business. After searching through hundreds of articles about business strategy and marketing, customer service is at the heart of success. Mango Voice provides business phone service to businesses and organizations in various places, but the tools that we provide through our simple phone system is even more valuable to running your business. Let’s look at the key features of a business phone service that make it easier for businesses to provide the best in class customer service experience.

Business Phone Service Drag and Drop Interface

With any business phone services, there is an interface that you may utilize online to manage your system. These can range from a very simplistic feature-less experience to a powerhouse of cosmic power that only the smartest technician can mitigate. Mango Voice has decided to give you the powerhouse with a simple approach. Utilizing drag and drop technology, you can literally click and drag each call setting into place. Easily manage your call flow so that your customer can get the best service with the right person.
Drag and drop interface is one of the many features that make delivering the best service to your customers possible. We listen to our clients. Many have voiced concerns over difficult business phone systems features and want the ease of a simple administrative panel that delivers access to their phone features without any a headache. Mango Voice has accomplished this task!

True Geo Redundant Platform

A true geo-redundant platform is the key to ensuring your phone system runs well, 100% of the time. But what does that mean, exactly? Glad you asked. A truly geo-redundant platform means that our servers that house your cloud-based phone system spread across multiple locations in different areas. We then duplicate the information across all of these servers so that at any given moment, your information can be made available to your regardless of any outside factors. This means that you won’t hear busy signals or experience poor connection quality because our redundancy platforms are balancing the load for call data and running at optimum speeds.
A geo-redundant platform in a business phone system means you can deliver the best customer service to your callers because they will always be able to reach you and understand you without any delays or poor quality issues. Many customers that switch to Mango Voice immediately recognize the increased call quality and quantity. Business landlines are not always dependable, the quality is hit or miss. VoIP phone systems are a more affordable and customizable phone solution.

Creating the Right Customer Experience with Mango Voice

The entire way that Mango Voice operates is centered around creating an experience for your customers that they can truly be happy with. Since each business runs a little different from the rest, Mango provides an easy way for each business to set up their call flow and get their calls routed to the right people.

Customer Experience with Mango Voice

Survey Says: Customers highly value great customer service experiences. [Source.]

 
The experience customers have when contacting your business matters more than ever. With the advancement of social media and online reviews, any experience your customers have with you is highly likely to be reviewed online for the world to see. Making your call quality exceptional is one way to avoid negative feedback about contacting your company. Also, utilizing the drag and drop interface to customize your call flow will also make your customers more happy to reach the right people and find the help they need.

“It’s highly unlikely that you want to do business with someone who treats you poorly.
How you feel after a phone call you’ve made to a customer service center affects your further decisions. According to Deloitte, 62% of companies view customer experience delivered by the contact centers as a competitive differentiator.
Therefore, if you want your customers to stay loyal, you have to invest in the experience. As a result, Gartner predicts that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations.”
Source: https://www.superoffice.com/blog/customer-experience-statistics/

Mango Voice recognizes the importance of fast and efficient service. That is why our support team is based in the United States and we pride ourselves on giving each customer all the tools they need to get their VoIP business phone service up and running quickly. Mango Voice offers a best in class experience for each new phone service customer.

Make the Most of Customer Interactions

It is vital to have a great phone system for your business to provide your customers with excellent service. That’s a given. But you also need the ability to track, record and USE your phone system to its full potential. Mango Voice offers features that you won’t find at just any old phone service provider. Get the full office experience with features like:

SMS Text Messaging

Your customers aren’t just using voice phone calls to contact people. They are using all forms of communication. SMS Text messaging is another way you can help remind your clients of meetings, schedules, appointments or send them friendly updates about services you offer. Engaging your customers through multiple communication channels is a great way to market your product as well.

Appointment Reminders

Automated appointment reminders can be sent through text message or with an automated call. Make sure your schedule stays full! Reminders are helpful to your business and to your customers to ensure the business keeps rolling in.

Business Fax

Step into the latest communication technology with our digital e-fax services at Mango Voice. Send and receive secure fax messages through an electronic portal and straight to your email inbox. Business fax is also mobile, take it where ever you are with our cloud-based phone system.

Smart Caller ID

Utilizing caller ID to track your customers as they call in can help your office run more efficiently. When a customer calls in, you can quickly look up their information and have their data right in front of you as you handle the incoming call. Make notes and keep the whole office up to date by updating their customer profile.

Mobile App

There are many features that go along with the Mobile App. You can forward calls to mobile devices, add mobile calls to a ring group, and transfer a call from your mobile to your office phones. Other features like find me follow me to allow you to set up a bit of logic for the system to pass through in order to handle calls according to the workflow that you specify.

Software Integrations

Mango Voice plays well with others. Recently we’ve developed several integrations with popular software that you are already using as part of your business structure. We work well with Dental offices, as we have recently set up integrations with a few of the most popular electronic records software products. Call Mango Voice today and we can talk about integrating with your favorite office management software solutions to make your phone system really work for you!

Call Tracking Phone Number

Increase your ROI with a call tracking phone number in your marketing campaigns. See detailed reports utilizing a call tracking phone number to see which advertising mediums are making your phone ring. Yet another way your phone system is working for you and making your business more profitable.

More Than a Typical Business Phone Service

Mango Voice is definitely more than a typical business phone service. In the VoIP business phone service world, you can find plenty of options for phones. Our customers choose Mango Voice because we listen. We create solutions to problems and keep your bottom line in mind.
We only stay in business when our customers are happy! We’ve also introduced a new Partner Platform to help incentivize our customer and partners that refer business to Mango Voice. Share this amazing unified communications system with your favorite businesses.
Mango Voice offers the best in technology with a true geo-redundant platform, best in class customer service and integrated features that keep your office running smoothly. Our team would love to work with you and determine the best solution for your business. Call us today for a free estimate: 888-541-1397.

What is a VoIP phone system and why should I care?

mangoventure on January 4, 2018

Happy New Year! If you are like most business owners, they are constantly trying to find ways to innovate, cut costs and make their businesses more efficient. If these are some of your business goals for the new year, you better be sure you’ve jumped on the VoIP train. What is VoIP phone system, anyway? Let’s explore.
A VoIP phone system is the best solution for phones for modern businesses that aren’t stuck in prehistoric times. Not only does a VoIP phone system make your business more efficient with tons of cool features, it can also cut your phone bill in half. Still not sure you’re catching what we’re throwing? Here are some questions we’ll answer in this post:

  • VoIP Phone System – What is it?
  • Why is a VoIP Phone Systems in a “cloud”?
  • How does a VoIP Phone System save me time and money?

 

How the Old School phone system worked:

Traditional Phone Line Cons
A VoIP Phone System is a voice line hosted over the internet protocol phone system. Let’s take you back to the age of the prehistoric phone business landline. A dedicated line just for phone transmissions ran from the local service provider to your physical location. These business landlines transmitted data for your phones at a startlingly slow rate. Most of the time, you probably didn’t notice how slow. Most of the time, you probably weren’t your frustrated, confused customer that kept getting a busy signal during high call volume episodes, too. The not so lovely part about these old business landlines is that they are prone to dysfunction and fixing them required technical support outside of your office that would often take hours or days to fix anything. There was also zero accountability because you really didn’t know or had no way of knowing just how many missed calls and lost business was falling off the phone grid.

Enter the age of the internet. The internet has provided modern businesses with so many neat tools. We now have the ability to market our brand on a global scale with little effort. Our ability to leverage technology has scaled business possibilities into the clouds! But what does this all mean in terms of a VoIP phone system?

What is a VoIP Phone System?

Using the internet as the medium for conducting business phone systems, we can now transmit data to a VoIP phone system so much faster than the old phone lines. We can also utilize your current internet connection without having to run new wires to your business. Granted, a VoIP phone system is best utilized with a high-speed connection, but most business internet providers now provide speeds that make this requirement super easy to meet or exceed that requirement.
A VoIP phone system works faster, has more reliability and includes tons of fun features. What used to take you 3 calls to the phone company, lots of headaches and extra cash is now included with a VoIP phone system. You can easily set the hours of operation, manage voicemails, extensions, business fax to email, music on hold and all the glorious features that have become the new standard for a business phone system in a matter of seconds. No more busy signals or lost calls!

What is a VoIP Phone System in the “cloud”?

When you start learning more about VoIP business phone service technology, odds are you’ll start hearing these crazy terms about fluffy white clouds. Don’t let this confuse you. The technical world is especially fond of acronyms and crazy double-meaning words just to make it all the more fantastic when you figure out what we are actually saying. In terms of the infamous “cloud” what the technical world is referring to is a digital atmosphere where your servers are no longer just physical assets located in your business. Cloud-based phone system servers are duplicated across multiple physical locations making their redundancy so reliable that they are “cloud-esque”.
Mango Voice VOIP Phone System Cloud
By balancing data in repeat across multiple servers, this redundancy makes data loss next to impossible. Cloud-based phone system technology is also really cool because you can access the data from any internet connection. This makes having multiple physical locations for your business really easy for a VoIP phone system. You can also access the administrative side of your phone system from any web browser to make changes to call handling or access call records.

How does a VoIP phone system save me time and money?

VOIP Phone Save
Let’s get down to business. Most people could care less how all of this actually works, they just want to be sure they are making the right decision for their business. Business owners care about the bottom line; how is this saving me money and time? Easy. A VoIP phone system saves you money by using your existing internet connection. The only cost is the physical phone handset and a small monthly fee to access the administrative side of your phone system. Simple.
A VoIP phone system saves you time in many, many ways. Setup, for instance, goes from being a long, involved process to being plug and play. Unbox your pre-programmed phones, plug them in and start answering and making phone calls immediately. Save more time by using all the cool features. One of the most time-saving features is “find me, follow me”. Activate a mobile application on your smartphone and take business calls anywhere, anytime. No need to be waiting by your office phone all day. Carry on with your busy schedule and never miss a call. You can also record calls, set up call routing and much much more.

VoIP Phone System with Mango Voice

Mango Voice utilizes a VoIP phone system to bring businesses owners a simplified phone system with enterprise-grade features. We’re the favorite of savvy business owners and operators all around the country. Our clients have saved a lot of money switching to our service from traditional phone line service. Many clients have even switched from other VoIP providers to Mango Voice and saved, too! We don’t mess around. Let’s simplify life, save time, save money and make 2018 the most successful year yet!
Want us to give you a quote for VoIP phone service with Mango Voice? Call us today: 888-541-1397
Or email: sales@mangovoice.com

Top 3 Mistakes Businesses Make With VOIP Business Phone Service

mangoventure on October 20, 2017

voip business phone service

Get a better VOIP business phone service with Mango Voie


Business owners make mistakes. A lot. Some of the most costly mistakes end up being those corners cut in customer service. The most popular way people communicate with a business is by phone. If those phones are slow to connect, have terrible quality or if they drop calls… your customers will not be happy. VOIP business phone service is a step in the right direction, but even still, business owners make mistakes when choosing the right service for their business. Here are the top 3 most costly mistakes business owners make with their VOIP business phone service.

Number 1 : Your VOIP Business Phone Service Doesn’t Do That…

All VOIP business phone services are not created equally! Just because you signed up for a VOIP phone system, doesn’t mean you will get all of the great features that your company needs to run efficiently. There is an endless list of features that your VOIP business phone service is capable of having. Some of our favorite Mango Voice VOIP business phone service features include:

  • iOS and Android App for your Mobile Phone
  • Simple User Interface
  • Drag and Drop
  • Redundancy
  • Increased Up Time
  • Cloud-Based Phone System
  • Multiple Locations
  • API Integration
  • On-site Training
  • CRM Integration
  • No Maintenance Fees
  • Find Me / Follow Me Call Forwarding
  • Unlimited Minutes For Business
  • Reports & Analytics
  • Visual Dial Plan Editor
  • Auto Attendant
  • Voicemail to Email
  • Call Parking
  • Conference Rooms
  • Call Queues
  • Fax to Email
  • Call Recording
  • Schedule Based Call Routing
  • Music On Hold
  • Advertisement Tracking
  • Local Presence
  • Intercom Paging
  • Ring Groups
  • ….. And more in development!

Are you seeing this list? It’s huge! We can’t ever pick just one or two favorite features. Each one makes the business run so much smoother. Now, let’s visit another VOIP business phone service company and see what features they have…. Hm… Oh, nope. They don’t have that one, or the next one, or even the one after that! This is why going with the wrong VOIP business phone service without all the great features is one of the biggest mistakes a business owner can make.
I can already hear the critics… “But what does it matter if they don’t have fax to email? I have a fax machine!” To this, I simply say, “Oh dear.” Life in the technology age is really so much better. Relying on outdated technology is another big, huge, mistake. But this kind of thinking is what brings us to the second biggest, most costly mistakes a business owner can make.
Learn more about the Mango Voice difference with this case study: Local Presence Increased Contact Rate by 400%!

  • Take away for Number 1: Research features! Make sure you know what features you want and need in a VOIP business phone service.

Number 2 : The other guys say you have to do WHAT to set up your new phone system?

Setting up your new cloud-based phone system with the wrong company can be pretty complicated. Ya, they come with instructions, but so does all that fun furniture at the Ikea stores. It’s just not right now similar the instructions for building a sofa can compare to getting your new VOIP business phone system up and running with the wrong phone provider. VOIP business phones service is not the same at each company you work with. As we demonstrated with the long list of features that Mango Voice offers its’ customers, the setup process can be much different with other companies, too.
Mango Voice realized that getting your VOIP business phone service set up doesn’t have to be complicated. We don’t include a 50-page instruction manual with your phones. Although I’m sure if you wanted one from the phone manufacturer, we could find one for you. We only send a simple sheet with 4 steps on it to get your phones set up and an easy to understand diagram to show you what to plug in.
Getting started with Mango Voice has four simple steps:

  1. Contact Your Onboarding Specialist.You’ll have a dedicated specialist that has extensive knowledge of the system ask you a few quick questions to ensure we get the right phone sent to your business. Your VOIP business phone service is then programmed before it is shipped out to your location. In some cases, we can overnight phones and have you fully set up within a day.
  2. Connect Your Phones.When you get the phones, you’ll need to attach the cord to the handset and plugin the device to a power sourcTheTeh next step is to plug the ethernet (internet) cable into the phone. Really, it’s that easy.
  3. Training.Our long list of features is very impressive, but it takes a little familiarity for them to become second nature with a new VoIP business phone service. We offer training over the phone, in person or via video conference. We also provide training videos. We can also take care of transferring your existing phone numbers over into our system so you don’t have to re-print all of your marketing materials. We’ll take care of you!
  4. Pick up your phone, it’s ringing!After a few simple steps, your cloud-based phone system is ready to use. Don’t be surprised if your phone starts ringing right away! Getting up and running is a simple and easy process with Mango Voice. See… it’s simple.
  • Take away for Number 2: Phone set up really can be simple! Make sure your VOIP business phone system is easy to set up.

Number 3 : Are you spending all day on the phone… with technical support?

One thing that business owners do not have time for… long technical support calls. You’ve done it before, called into a technical support line. Waited. Pressed 1 for English. Pressed 0 for an operator. Pressed 1 to confirm that you wanted to speak with an operator. Pressed 1 to confirm that you wanted to speak with the operator in English. The operator comes on the line and asks how they can help only to pass you on to another department that has another wait. Waiting. Waiting.
The thing about all this waiting is that it wouldn’t be too frustrating if it was worth the wait, right? But then when you finally get someone on the line, they seem to question everything you are asking… like they were just hired… and then they have to put you on another hold because they have to go ask if they still service the phone you are calling from…. sound familiar?
Ok, look. We get it. Technical support can be complicated, especially in complex situations. This is another advantage to using Mango Voice and their VOIP Business phone services. We have support personnel readily available for your company. We do have resources online and videos, but when you call Mango Voice, you’re going to get a knowledgeable support person that knows your company and can easily answer your questions. We recognize you don’t have time to sit on frustrating support calls, so we do our best to be as easy to work with and as easy to understand as possible.

It’s time for a change.

Have you ever heard the saying, “Innovate or die”? It’s especially true for businesses and technology. But don’t take our word for it. In Business Insider’s article they outline why it is critical for business owners to innovate and embrace the changing technologies:

We should be most concerned about companies that are currently successful that do not have innovation ingrained in the fabric of their businesses. They are the ones that need to avoid the FDH (fat, dumb, and happy) syndrome, try new things and not rest on their laurels. They have to risk failure to continue to achieve great success. They should know that survival today requires more than treading water, and that many of the companies that were once great are now gone or on their way out largely because they stopped innovating. In fact, according to Forbes, the average lifespan of a successful S&P 500 Company was 67 years in the 1920’s. Today it is 15 years. More companies need to innovate to improve these declining numbers.
http://www.businessinsider.com/innovate-or-die-a-mantra-for-every-business-2013-7

We understand that technology is hard to keep up with. We’re focused on it all day, every day, so understanding comes a little easier to those of us in this industry. That feeling of discomfort with change may be uncomfortable for a moment, but when your revenues start increasing and your customers cheer in excitement because they are reaching you more often, and faster, then business owners realize what a great step it is to invest in updated phone service technology.

We really can help!

Lack of understanding doesn’t need to hold you back. We can simplify this complex topic which really isn’t as complex as most people think. Let’s take, well, Mango Voice as an example. When you work with Mango Voice, we have the best team around. You’ll work with a call specialist that will assess the needs of your business, take down all the details and find the right customized system for your company or small business. After that assessment, your boss’s jaw will drop when you tell them just how affordable this enterprise-grade phone solution is. We package up your phones in a box, you receive them, plug them in and start answering calls. It’s that easy.
Mistakes happen. Some of the best lessons come from making the occasional mistake. But if we can help save you from making the mistake of choosing the wrong VOIP business phone service, then let us help! We love working with businesses in a variety of industries. We’ve helped dentists, lawyers, technology companies, schools and even government agencies all upgrade to the best VOIP business phone service around. We’d love to work with you.
Call Mango Voice: 888-541-1397
 
 
 

Introducing Mango Voice 3.0 – A More Efficient Cloud-Based Phone System

mangoventure on October 9, 2017

Mango Voice is simply rocking the business world with its’ most efficient cloud-based phone system yet. Our latest update, nicknamed “Mango Voice 3.0” is boasting stellar speeds, more efficient data balancing, and more redundancy. This latest update looks to solve common problems that most people find when working with a cloud-based phone system. Businesses can’t afford downtime, dropped calls, poor call quality or any data loss. Our already impeccable system has now been packed with a powerhouse of features to ensure any of these poor call patterns won’t happen to a Mango Voice client.
Mango Voice provides simple phone systems with little to no headache to set up. Now, that sounds fantastic. Get even more piece of mind knowing that Mango Voice is staying on top of the game by integrating all of the latest technology into our best yet cloud-based phone system. We’ll cover some of the cool features our latest update brings to the table. Don’t worry, you won’t be tested on any of the technical stuff.
 

Seamless Redundancy, A Cloud-Based Phone System Feature

Redundancy is a great feature for your phone server, NOT in your business phone conversations. Ok, so the kind of redundancy we’re actually referring to isn’t the act of repeating yourself over and over again on the phone, but rather packing your small business phone system with a powerhouse of goods. Seamless redundancy, in terms of your phone servers that power up your cloud-based phone system, is the ability to copy your information from one server to another server.
To understand how redundancy works best, we’ll use an example of one way we used to balance phone calls through our system setup that utilizes two servers. Server A and Server B lined up to manage your calls. Should anything happen to Server A, like maybe it’s getting too busy and slowing down, Server B should have a synced copy of information so that it can kick in and handle the extra load. That’s one way to look at redundancy. Two redundant servers with the same information.

The Problem:

Server A acts as the “hot” or “active” server most of the time. The this is set up, it makes essentially every server is an “A” server with live communications between many servers spread out across the US. Your business can connect to any one without skipping a beat. There are a couple of drawbacks to this setup.

  1. Downtime is a little more possible if any data communication loss occurs between the servers.
  2. This design does not include completely seamless redundancy.
  3. Transferring data is not as fast.

 

The problem with this redundancy technique between two servers is that there are only two points of success. Should both servers get bogged down, downtime is more possible. There are also issues with this setup because it exposes any weakness in the communication between the two servers. If you have a slow internet connection or any data loss between Server A and Server B, then they may not sync up exactly. This is where problems abide.

Introducing A Better Cloud-Based Phone System With Mango Voice 3.0

Mango Voice knows how to handle its data. But now, we are handling it with even more efficiency than ever. We’ve beefed up our cloud-based phone system with the latest and greatest technology. We’ve updated our system to integrate dynamic router negotiation with our phone servers. Remember old Server A and Server B? Gone. We now have a figurative wheel of phone servers, integrating together instantaneously in a circle of data. Information gets spun around the wheel so that there is higher redundancy between each data point, no more data loss and a significant reduction in any downtime. Instead of just two points of data, we now have multiple servers passing information.
Mango Voice 3.0’s new cloud-based phone system is zippy. It’s not your grandma’s phone switchboard. Bringing information into the cloud, we are able to manipulate the data faster. Mango Voice can now manage data and ensure the greatest call quality for your small business. Mango Voice doesn’t overcomplicate a good thing. Our phones are still simplified out of the box and ready to plug right in. While all this technology talk may sound complicated, all you have to do is unbox and plug it in. We really do give you a simplified business phone system.

cloud-based phone system

Mango Voice 3.0 Cloud-Based Phone System


 

Advantages of the new Mango Voice 3.0:

  1. Less downtime.Downtime can hurt call volumes and terminate calls prematurely. With this phone system in place, calls are routed to an available phone server and passed through available systems quickly. This prevents downtime and ensures calls are successful.
  2. No syncing issues.Syncing between two servers that aren’t always in full communication was the weak link in the A and B server scenario. Here, there are no syncing issues because the data is being passed through the loop all the time, immediately.
  3. Dynamic router negotiation.The phone system has a router with dynamic programming allowing it to find the best route for the information to pass through to your network. This makes setup even more of a breeze.
  4. Truly cloud-based.Servers that are based in “the cloud” are on a network that enables lightning-fast speeds and quick transfer of data. Cloud-based systems are also easy to access from any physical location at any time.
  5. Seamless redundancy. Seamless redundancy is the instantaneous communication between all phone servers at the same time. This prevents data loss and ensures all systems are up to date.

Load Balancing – The Key To Saving Data

So while our new system sounds amazing, and it is, the key to making it faster and more efficient is the way we load balance your data. Have you ever done a load of laundry and then walked away only to hear a loud “thud, thud, thud,” that intensifies as your clothes start spinning faster in the cycle? An off-balanced load of laundry is just as annoying as poorly balanced data in a server. It’s not efficient.
mango-voice-load-balancing
With our circle of redundancy, we are also able to load balance the data as we receive it. What this means is during those busy call times, we are able to distribute the congestion evenly across multiple points to ensure no calls drop, there is no loss in speed and everything operates as it should.
This system is truly cloud-based. By load balancing through dynamic router negotiation, there are no more syncing issues or loss of data. Our routers can adjust to handle increased call volume by analyzing how each piece is altering the data. It then is programmed to hand it off in the same way it was received. This structure also works with your systems firewalls so that we don’t have to alter anything inside of your security features to have it work effectively with the router. Having multiple data points dramatically reduces downtime.

Phones. Made Simple.

We know you have a choice when it comes to VOIP Phone Systems for business. Mango Voice prides itself on giving you all the big brand features with a small company touch. When you contact Mango Voice, you talk to real people. We want each of our clients to feel valued and taken care of. Our cloud-based phone systems deliver efficiency and great quality. We truly are the perfect phone system for any small to medium-sized business.
Our affordable phone handsets come in a few different varieties. We have a corded phone and wireless phones available to work with your Mango Voice service. We offer three different pricing tiers for small businesses plus specialized pricing for industry-specific organizations like hotels, schools or government agencies.
Call us today for more information on your cloud-based phone system. Or better yet, tell your friends about Mango Voice and get all of the benefits of our Partner Program.

435-767-0882

 

[Case Study] How Local Presence Increased Contact Rate by 400%

mangoventure on September 6, 2017

Most of the time when we talk about Local Presence, we’re not just referring to the physical presence of your company in a given area. Rather, we are referring to Local Presence Dialing. Ideal for call centers, Local Presence Dialing allows outbound calls made from the Mango Voice phone system to be masked with a local area phone number.

Why Don’t People Pick Up?

The fact of the matter is, people, don’t like to be sold to. Especially over the phone! Regardless, dialing quotas have to be met and calls need to be placed. More often than not your sweet voice is met with an extended ring tone or ends up in voicemail graveyard. Your calls won’t get picked up and you definitely aren’t getting a callback. Couldn’t all of this be avoided? 
Why don’t people pick up the phone?
The reason is that you’re probably calling from a 1-800 number. You and every other person trying to sell them something is also calling from a 1-800 number. And, guess what, people know that! When a person sees “Unknown” or “Toll-Free” or “1-800” number on their caller ID what do you think they are going to do? I’ll tell you: NOT ANSWER!

Get Creative

Wouldn’t it be nice to call a potential lead from a number that they recognized? If you are calling someone in St. George from your office in Texas, wouldn’t it be nice if the number that popped up on their caller ID started with (435)? What if there was a whole ton of local presence numbers just waiting for you to use all over the country? So, no matter where you are calling to, you can be sure that they see a local number!
Introducing Mango Voice Local Presence Dialing.
With Mango Voice Local Presence dialing you can be sure that call after call is being shown with a local number that will be recognized by the person. Awesome!
What happens if the person doesn’t answer and decides to call back later? Never fear! The call will get routed back automatically to the same person that originally called.
Talk about professional!
Here’s what one person using Mango Voice Local Presence Dialing had to say about the service:

“HFB Technologies recently switched to Mango Voice for our call system, and the increase in answered calls was noticeable immediately. Using number spoofing to display a local area code on caller ID has helped to double our sales and increase the amount of answered calls by nearly 600%. This increase has upped morale for our sales team, increased the time spent on the phone versus dialing, and overall has led to higher sales and higher commission pay. Mango Voice had our new call system setup in just a few hours and their support has been excellent. I highly recommend them to any business that is looking for a new call service.”
–    Justin Averett, CFO of HFB Technologies

Local Presence Dialing

According to an independent study, prospects are more than 4x more likely to answer calls from local numbers. Increasing contact rates from 10% to 40%. That would be a huge increase for any business!
These guys were able to dramatically improve their results:

Infinity by Marvin Dealer has been in the home remodeling business for 30 years. They have used sophisticated dealers and other phone systems in the past to increase their dialing effectiveness. Recently in their weekly meeting with their call center agents, they noticed that their agents were overly enthusiastic and on fire because their appointment set rate (the rate at which they can successfully schedule an appointment) increased by about 400%. Under a close review, this is what they found. You see, the week prior, management subscribed to Mango Voice’s Local Presence service. This service changes their Caller ID from an 800 # to a local number when an agent calls a customer. Mango Voice will dynamically change the Agents Caller ID to a local number shown to the customer. This small change has yielded huge dividends.

The company also noticed a significant difference in customer attitude on the phone. They found when customers answered a call from a local number they were less guarded and friendly. Another notable difference was that customers did not question the Agent as to the location of the Company.
Again because the number was local this gave the company greater credibility. These two factors lead to a 400 % increase in appointment setting. Customers calling back on missed calls increased 3.5 times because of increased receptiveness, more positive interactions with the customer. This lead to another increase in agent enthusiasm that also contributed to sales opportunities.
Key points:

  • Contact rate: Increased by 400%
  • Appointment set rate: Increased by 300%
  • Customer return call rate: Increased 350%
  • Customer receptiveness: Noticeable increase
  • Company credibility: Noticeable increase
  • Agent attitude and effectiveness: Definite increase
  • Overall sales opportunity: Off the charts

Let us show you how Local Presence Dialing will increase the contact rate of your business!

4 Steps to Simplify Your Business – Put Your Business Phone System to Work!

mangoventure on March 21, 2017

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Look, if it was so easy to turn a dime, everyone would be a business owner. Truth is, making money can be complicated. The business phone system part doesn’t need to be! There are a lot of acronyms to memorize (or pretend like you know), forms to fill out, and bills to pay. I’m sure you’ve seen PBX, ISP, VoIP… what do all these business phone system acronyms mean?  Don’t over complicate things with complex solutions and rooms full of servers. Sometimes it helps to gain a little perspective. Take a step back and evaluate things from a different angle. Let’s discuss 4 simple steps to simplify your business and get ahead of the game.

The Evolution of the Business Phone System

I still remember my first job years back and the scary server room. It buzzed and emitted heat. We employed a part-time technician to oversee our phone servers and he performed miracles that still have me dumbfounded. And yet those phones still glitched out, went down, had moments of terrible quality and at times the caller id (ya, remember that?) wouldn’t work so I felt totally blind as the secretary.
The new business phone systems are on another level. No more server rooms and part-time magician/technicians. Now those talented people are making features in the cloud and we’re all enjoying them instantly with no downtime and effortless calling. And the quality? It’s amazing. And if I’m chewing too loud to catch the last few digits of that very important number? I have that call recorded. It’s everything. Let’s discuss some of the key features that you can’t live without and why the new business phone systems are what you need in your life.
Business owners, take notes. We’ll look at making communicating with your customers easy, more efficient and that only increases the black numbers on your tax forms. We’ll not only cover some of the confusing details in the business phone system world, but we’ll also try to help explain some general tips to making business life a little easier.
Here are 4 Steps to Simplify Your Business:

  1. Streamline your communication systems.
  2. Consolidate services.
  3. Keep relationships that return value.
  4. Utilize new technology – stay up to date!

 

Streamline Your Communication Systems

If you aren’t communicating with your customers or clients, you probably aren’t doing business. Luckily, communicating in our modern world couldn’t be any easier. In fact, with VOIP (Voice Over Internet Protocol) business phone systems from Mango Voice, you can have an entirely customizable business phone system in place tomorrow. Not kidding. It’s plug and play. Not only is it super easy to set up, as in take the phone out of the box and plug it in, but you can also utilize cutting edge technology with a very user-friendly interface.
Part of streamlining your communication systems also means updating some of your old practices. Instead of having your business phone ring and ring and ring with no answer, your phone number can now ring to your cell phone. It can also ring to your assistant’s cell phone. Better yet, the business phone system that Mango Voice has to make all this happen is drag and drop.
business phone system drag and drop feature auto attendant mango voice
Features like “Drag and Drop” make using Mango Voice so easy. This image shows one example of just how easy it can be to set up and auto attendant for an example business phone system.
Another example of streamlining communication: Fax. Yes, we know you “business types” still use it. Yes, we know it uses a phone line. But did you know that we have an awesome solution for that, too? Fax to email. No messy papers cluttering your office! You can still play nice with the companies, affiliates, clients and customers that love to fax and we won’t tell them how easy we’ve made if for you to fax correspondence to them while you are sipping your coffee with your feet up.

Consolidate Your Services

Which really just means that you don’t want to go to twelve different places when you can go to 4 and get the same stuff. Once you find a reliable ISP (here we go with acronyms, don’t say I didn’t warn you. This one is “Internet Service Provider” in case you haven’t memorized it and aced the quiz yet), there are many services that you can utilize from that one connection. You no longer need a separate phone line. Consolidating to one line means less wire to run and more functionality. Remember that fax line we just talked about? That’s right! You really don’t need it! There are many services that operate “in the cloud”. Instead of keeping discs or buying expensive software, now companies sell subscriptions to their cloud-based software or services through cloud servers. There aren’t server farms actually located in the heavens but people have founds ways to consolidate services and the savings there can be heavenly. Instead of having several personal servers, they all got together to form a business to host professional servers for others to utilize. This means less downtime, more security, and better service. It’s a win for everyone.
Finding services that are cloud-based saves money, time and provides an ease of use for more users. Mango Voice is proud to offer a business phone system that is cloud-based so we can do all of the above and then some to save you, the business owner, time and money. We can offer a huge list of features and include it with every single customer’s service and it’s no extra cost. You get all the functionality that you can dream of, customize and tailor to fit your unique business flow all because our software is up and ready to go when you are. This also means that all those lame technical glitches that you may have experienced with business phone systems in the past are non-existent. Support is stellar, no downtime, what more could you need?

Keep Relationships That Return Value

Number 3; keep relationships that return value. One thing that Mango Voice prides itself on is providing an excellent product but an even more excellent experience. We’ve thought of every problem and found the solution. Because of that, the relationship that we have with each of our clients and customers is very synchronous. We work well together. We’re also big thinkers but we’re not bound down by large corporate bullies so we can actually do what we say we’re going to do when we say we’re going to do it. It’s just good business.  By doing business with companies like ours, your business will profit not only because you’ll be making more money, but because we can’t help but spread the seeds of success to everyone we work with.
So to put it simply, we deliver an excellent product, so you can deliver excellent service. Communication is key to delivering the best customer service, especially when you are doing business over the phone. With VoIP services like Mango Voice and all the customizable features that are included, you can truly meet your potential in optimal communication with your customer base.

Utilize New Technology – Stay Up To Date

Last but not least, let’s talk tech. I know, its hard to stay on top of all the new technology. Despite the ever-changing industry, it is wise to stay up to date on all the tech trends. The newer technology is more intuitive than ever and doesn’t take quite that much effort to adjust to.  Then add all of the new features that come with it and you won’t even have to think about business phone systems, it will just be second nature.
Let’s say, for example, your business has a heavy focus on sales. You have a small sales team with 3-4 sales people that you’d like to share incoming calls with. With other business phone systems, you may start to encounter trouble right from the word go. But with Features like “Call Queues” with Mango Voice, this is actually no problem at all. You can set your team up to “round robin” with the phones, have the system ring the sales person with the least amount of talk time first, start with the sales person that has had the fewest calls or assign a specific ring order based on your custom specifications. Now your sales team will get calls fairly and you don’t have to worry about how to break up phone calls.
Running a business can be difficult, but answering your phones doesn’t have to be. Be smart, let us help you make the most of your communication time with your over-the-phone customers. Setup is painless, it won’t break your budget and the list of features will make the transition worth it! Every business owner needs the right business phone system to save them time and deliver the best service.
Give Mango Voice a call today: 888-541-1397
Are you ready to simplify your business with enterprise-grade VOIP?
Simple. Easy. Made for you. Learn more about our special offer.
simplify business phone system today with mango voice
 
 
 
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