Celebrate Dental and Braces

The challenge

Celebrate Dental and Braces was dealing with unreliable customer service from their previous provider, call routing that did not work the way their multi-location operation needed, and a recording system that ran out of storage. When they needed support, it was hard to reach anyone. When calls were not recorded, there was no way to review what happened.

Why they chose Mango Voice

From the first conversation, Celebrate Dental knew Mango Voice was different. Direct contacts, straightforward setup, all calls recorded without storage limits, a dashboard with analytics included in the price, and a support team that was actually reachable. For a 24-location group managing multiple practice types, that combination was exactly what they needed.

The experience

Mango Voice remoted into the first office during a lunch hour, built the exact call flow the team wanted while the Director of Operations watched, ported numbers from their previous provider faster than expected, plugged in the phones, ran test calls, and had everything working before the office reopened. Start to finish in one hour. Ease of transition rating: 5 out of 5.

The results

With direct support and unlimited recording in place, Celebrate Dental gained the consistency and visibility a 24-location group needs to deliver an excellent patient experience on every call.

In their words

“Excellent patient experience is our goal and much of that experience hinges on what happens on the phone. As we began to analyze our platform from cost to quality, analytics to forwarding capabilities, integration and customer support, it became clear from the moment we spoke with the Mango Voice team that this was something special. I can confidently say we made the right decision and I praise Mango Voice daily.”