Beam Dental

The challenge

Before Mango Voice, Beam Dental had no reliable way to track what was happening on their phones across 13 locations. Without consistent data, the leadership team could not tell whether missed calls, poor call handling, or inadequate routing were affecting practice performance. Calls came in without structure, and there was no way to prioritize or manage volume across the organization.

Why they chose Mango Voice

Beam Dental needed a platform that could bring order to call routing across multiple locations while giving their operations team the data to make informed decisions. The combination of structured call routing, a growing feature set, and a support team that was transparent and responsive made Mango Voice the right fit for a group their size.

The experience

Implementation was faster and smoother than the Beam Dental team anticipated. Every feature was configured and delivered before the session ended. The Mango Voice team handled the process professionally and made sure the team was fully capable of using the platform before go-live. Ease of transition rating: 5 out of 5.

The results

With Mango Voice in place, Beam Dental now has the visibility to identify issues across locations and make informed decisions about front office training and performance.

In their words

“Mango Voice has been a game changer for our offices. It was so nice to get everyone on an easy to use platform across all offices. It is the one system we do not have to worry about.”