Setting up an Auto Attendant

mangoventure on September 1, 2015

Auto-Attendant

Creating an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Click Launch Editor.
  5. Click Auto-Attendant. Move to the Desired locations.
  6. Link the auto-attendant to the other actions as needed. For more info on Linking Actions see Editing a Switch Board.
  7. Change the Sound Clip if desired. To change a sound clip see Sound Clips.
  8. Add or remove options as desired.
  9. Link each option to the desired action. See Switch Board canvas for details.
  10. Save and exit Switch Board Canvas.
  11. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Editing an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Select Launch Switch Board Editor.
  5. Go to the desired Auto-Attendant
  6. Change the Sound Clip if desired. To change a Sound Clip see Sound Clips.
  7. Add or remove options as desired.
  8. Link each option to the desired action. See Switch Board canvas for details.
  9. Save and exit Switch Board Canvas.
  10. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Additional Settings for Auto-Attendant

  • Timeout- The amount of time allowed for user input.
  • Repeat time – The amount of times to repeat the auto-attendant if no option is pressed.