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Category: Updates

January 20, 2021

Product Updates February 2021

Notice:

Thanks to the great feedback from our customer 2021 Kickoff Survey we’ve identified several key areas that we will be working to improve. We have decided to move all of our resources away from new feature work and spend time addressing these key issues before continuing our feature work. Our first priority is making sure that we have a high quality voice platform which will support you and your business.

We will be focusing on identifying ways to improve our voice quality and mobile experience. We appreciate your patience and loyalty to Mango!

Mango Dev Team


Backend

  • Bug: Improvements for Mobile push notifications
  • Bug: Improved performance and logging in Webhooks
  • Bug: FLEX Dental Webhook throttling issues
  • Feature: Added CNAM Lookup to Centralized Caller ID Service
  • Feature: Added NPANXX Lookup to Centralized Caller ID Service

Learn More

webmaster
January 8, 2021

Product updates January 2021

Mobile:

  • Android: Beta is now launched
    1. Click the link 
      • Join on Web – http://bit.ly/mango-beta-web
      • Join on Android – http://bit.ly/mango-beta-android
    2. Become a beta tester, this may take a couple minutes
    3. Return to the Play Store and Look for the Mango Voice (Beta) in the title
    4. Download the app
    5. Login and Enjoy
  • iOS: SMS functionality in Internal testing on mobile app

Desktop:

  • Feature: Mango Plus Ad
  • Feature: Implement Desktop Analytics
  • Bug: Filter by Groups bugs resolved
  • Bug: Snippets (2 issues resolved)
  • Bug: Prelaunch Desktop V2 Bugs resolved
  • Research: What is required to make a Web Version of our Desktop

Voice:

  • Feature: Call Distribution Switchboard Object Added
    • Call Distribution Support Docs
  • Bug: E911 Charges should be mitigated now due to new changes in Admin 
  • Bug: Emailed faxes have no limits – Emails are now sent when limits are reached to notify customer.
  • Bug: Failed faxes were resending over and over to same number
  • Bug: Packet Sizes reduced to improve packet deliverability (a.k.a MTU fix, still working on issues on east coast Fanvil)
  • Bug: Conference call audio was degrading over time. We’ve added Automatic Gain Control to all conference calls.
  • Bug: Random SIP Port assignment on Yealink. This helps routers more accurately NAT traffic in and out of routers.

Backend:

  • Security Improvements
  • Bug:  Intermittent CDRs dropped. Identified some call CDRs were too large to send through our system and were failing to save. These have been resolved and currently showing ~100% processing success. 
  • Bug: T46S now support Sidecar. No need to use T46G as workaround
  • Feature: Added Device Created Timestamp to help with device warranty detection

Learn More

webmaster
December 14, 2020

Product updates December 2020

Mobile:

  • Android: Continuing to improve the stability of Android. Sign up for the Android beta, HERE.
  • iOS: Working on SMS into mobile

Desktop:

  • Version 2.0 release upcoming looking for beta customers.

Voice:

  • Music on hold in Ring Group
  • Stability and Reliability Improvements

Learn More

Jessi Bang
November 19, 2020

Product Updates November 2020

Mobile:

  • Stability improvements
  • Android Outbound Calls Working
  • Improved App Rating Requests
  • Improved In-App Diagnostics to help support team

Desktop:

  • Version 2.0 has reached feature parity with 1.0
  • Identified key issues need before release
  • Ability to release experimental features as toggles
  • Improved App Feedback Requests
  • Improved Onboarding experience

Voice:

  • Feature: Music on Hold in a Ring Group 
  • Improvement: to develop environments to improve the quality of delivery
  • Bug: Webhooks requiring HTTPS was relaxed

Admin:

  • Updates to allow Message Groups to have different label colors
Learn More

Jessi Bang
October 13, 2020

Updates October 2020

Mobile:

  • Launch of new iOS Application
  • Fixes for Residual Ringing
  • DND Users can now disable and very visibly see that they are in DND
  • Launch of Android Alpha program
  • Improved performance to call history API

Webphone:

  • Stability improvements for Chrome 85

Voice:

  • Additional Improvements to Residual Ringing
  • Blocked Numbers from the phone using *999 during a call or after a call: https://support.mangovoice.com/how-to-block-and-unblock-numbers
  • Continued work to stability
  • Improved capacity to meet new demands

Desktop:

  • We are moving into beta now
  • Emoji support has been added to the database
  • Upgraded to Bandwidth V2 Messaging platform
  • Improved Security 
Learn More

Jessi Bang
September 9, 2020

Updates September 2020

Voice:

  • Continued work on stability improvements and upgrades

Mobile:

  • Great initial feedback from beta testers.
  • Key objectives have been identified and are in development.

Desktop:

  • Great progress to update of desktop application

Learn More

Jessi Bang
August 15, 2020

Updates August 2020

Mobile:

  • Initial alpha testing has been positive. We have already exceeded our limited beta.

Desktop:

  • Team his hard at work on a new desktop version.

Voice:

  • Another great month of reliability, adding capacity on West coast to meet customer demand
  • Significant effort has gone into improving call quality and we are seeing great improvements
Learn More

webmaster
July 15, 2020

Updates July 2020

Admin Updates:

  • Messaging section simplified. Now you can create a team, associate a number and add extensions.
  • Customers can now bulk archive their own faxes!
  • Performance and reliability upgrades to Music on Hold system

Desktop:

  • Simplified Messaging experience to avoid confusion between different internal and external messaging types.

Voice:

  • We had a full quarter of 100% uptime on both regions! This surpasses our goal of 99.99% uptime!
  • Enhancements to our Fanvil and Yealink Phones
  • Support for new Fanvil Hosptality H5 Device

Mobile:

  • We are currently performing internal testing on our iOS mobile application. We are monitoring several key stability indicators before we release to beta users.
Learn More

webmaster
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