Partner Integrations

Create a rich experience for your clients by using live events like:

Screen Pops

Missed Calls

Voicemail

Faxes

Real-Time Events

Screen Pop

How it works
Unlike most voice providers that use simultaneous rings and a simple notification of an incoming call, Mango sends LIVE events for each extension and state of that call.

WHEN A CALL RINGS

When a call comes in and only rings the two front desk phones, (example: ext 100 and 101) we will send a ringing event for each extension. No more pop-ups on unnecessary screens!

WHEN A CALL IS ANSWERED

When extension 101 answers we would send an Answer event for extension 100 and a Hangup event for extension 101. At this point, the integration could increase the screen pop size for extension 100 with additional info, such as past-due amounts or upcoming appointments, and remove the screen pop from extension 101.

WHEN A CALL HAS ENDED

When the call is ended, we will send a hangup event. This can trigger the screen pop to add notes or other information at the end of the call.

Missed Calls

Notify the client of a missed call.

Voicemail

Notify the clients of a new voicemail. Auto-add to customer activity logs. Embed the voicemail message and transcription.

Fax

Notify the clients of a new Fax. Auto-add to customer activity logs. Add the fax as a document to the client.

API's

Easy to Use APIs for quick development, syncing customer activity, accessing call recordings, and creating custom analytics.