With Mango Voice You Wont Have To Compromise Features To Fit Your Budget
Unlike other VoIP Phone Service providers, Mango Voice offers a full suite of features on all of our plans. That means whether you are an enterprise level company or a small startup, you will get our complete list of call management features to help make your company successful. Mango Voice offers 24-hour top-of-the-line U.S. based support.
Enjoy our complete list of features with any plan.
Take your business phone system with you using Mango Voice’s iOS and Android apps.
Mango Voice now offers and iOS and Android app that allows you to take your business phone with you on-the-go!
In today’s fast-paced business world, who wants to be stuck at their desk waiting for the phone to ring? The Mango Voice app allows you to sign into your extension using your mobile device and then do just about anything you could do from your office phone. Make or receive calls from your extension, transfer to other extensions or outside phone numbers, make conference calls, and more. All you have to do is download the app, sign in with your username and password and that’s it! You are ready to start using your business extension from anywhere.
Mango Voice lets you simply modify your phone system dial plan with our drag & drop dial plan editor.
Mango Voice makes it easy to control how each extension handles an incoming phone call. With our drag & drop dial plan editor, you can simply choose from a list of operations and drag them onto the dial plan. Reposition operations in the dial plan however you want by dragging them around. When you are finished with your masterpiece, just click save and the changes will take effect immediately. It’s that simple!
Start small. Grow Large. Mango Voice offers the flexibility and affordability you need to grow your company.
Unlike traditional business phone systems, Mango Voice makes growing your business pain-free.
Increase uptime and reliability with a cloud-based business phone system from Mango Voice.
Reliability you can count on. Our cloud-based phone systems can offer the reliability and redundancy that you need to keep your business up and running all the time.
- Built-in redundancy.
- Speedy disaster recovery.
- No single point of failure.
Cloud-based phone systems provide the redundancy, scalability, and security that businesses of all sizes need.
- Built-in redundancy.
- Scale with ease.
- Higher security.
Offices or team members in different locations can all operate on the same phone system with Mango Voice.
Increase & unify communications over multiple locations. Many businesses today have to be dynamic with the ability to open new locations quickly or have employees that can work from home offices. Mango Voice makes it easy to add extensions to your phone system from virtually any location that has the internet. Simply ship the phones to any location, plug them in and we will take care of the rest. It really is that simple.
Mango Voice has an API for integrating your phone system with third party applications.
Get the training & support you need when you get a business phone system from Mango Voice.
Mango Voice can integrate with popular CRM and other cloud-based solutions.
Eliminate costly service and support calls with a Mango Voice phone system that runs in the cloud.
No Costly Maintenance.Traditional business phone systems run on expensive equipment that is often installed on-site. That means that when something goes wrong getting it fixed will be expensive. Not only is the equipment expensive to replace, but the technicians that will have to visit your business are also expensive. With a Mango Voice phone system, the only equipment you will ever see are the actual phones that you use. This means that you’ll never have to worry about expensive equipment to repair.
Because the fun shouldn’t stop there.
More features… and it’s all included.
Find Me / Follow Me : Call Forwarding
An internet phone system offers more advanced call forwarding than old phone systems. With our business phones system, you can decide where to send the call. If you are busy or out of the office, forward to your cell phone, or after hours answering service. Stay connected while you are away. With our Mobile App for Apple IOS and Android, you can even receive, transfer, make calls, and check voicemail as if you were in the office. See our Mobile Office for Details.
Your business needs maximum convenience and simplicity with your phone system. An internet phone system offers more advanced call forwarding than old phone systems. With our business phones system, you can decide where to send the call. If you are busy or out of the office, forward to your cell phone, or after hours answering service. Stay connected while you are away. With our Mobile App for Apple IOS and Android, you can even receive, transfer, make calls, and check voicemail as if you were in the office. See our Mobile Office for Details.
Each Mango Voice Phone plan includes our Find Me/ Follow Me -Call Forwarding features. Mango Voice Business VoIP Phones lets you customize your Find Me/ Follow Me call flow, so the calls get to you wherever and whenever you are. It’s that simple. Each individual phone can have it’s own customized rules and protocols for call forwarding.
Last Minute Call Forwarding
If you find yourself in an important meeting, you can forward your phone calls with the press of a button. Each Mango Voice phone itself comes with an easy to customize call forwarding button.
Pro Tip: Use our Out Dial feature to put a cell or landline in a Ring Group. You can even setup your Cell Phone as a Virtual Extension and receive inbound and transferred calls directly from the office.
Unlimited Minutes for Business
Help your customers get directly to the department they need
With Mango Voice, every business phone plan comes with unlimited minutes for every phone line. No matter how many phones are in your Mango voice business phone package you can make unlimited calls in the US.
Save money. With MangoVoice’s unlimited minutes your business can save money. Budgeting is simple, knowing your bill will always be consistent.Your business phones system is critical to your business’ success.
Unlimited minutes for our business phone system is designed for small and medium businesses. Call centers cannot participate with this package. See Call center pricing for details.
Reports & Analytics
Advanced reports & analytics for your business phone systems
Another great advantage to having a phone system in the cloud is that the data for each phone call is readily available allowing Mango Voice to offer detailed reports and analytics to every customer. Mango Voice stores information about each call that comes into your system and uses that data to display easy-to-understand reports so you can analyze your company’s performance at any time.
- Real-Time Data
- Beautiful Simple Reports
- Inbound and Outbound Call Reporting
Visual Dial Plan Editor
Simply update how your phone system works with our Visual Dial Plan Editor
The Mango Voice Switchboard is a visual dial plan editor that is incredibly easy to use. It allows you to determine how any extension on your system will handle an incoming call. The dial plan editor uses “drag & drop” functionality so you can easily move any of the call features around and change how a particular extension will handle an incoming call. When you have the dial plan for that extension looking how you want it to, just click save and the changes will take effect immediately. That’s it! No expensive technicians needed.
- Minimal training needed.
- Browser-based so you can access your dial plan from anywhere.
- Simple “drag & drop” functionality.
Help your customers get directly to the department they need.
Using Mango Voice’s drag and drop switchboard, creating an auto-attendant is a breeze.
Like many small businesses, you may find yourself in need of a full-time receptionist, fielding calls, taking messages and connecting your customers with the right department. With Mango voice Auto Attendant, there’s no need to go through the tedious process of hiring a new employee. Remove the cost of a full-time employee and have our auto attendant answer calls correctly, politely, and quickly.
Mango Voice’s auto attendant is always polite, on-time, and doesn’t take lunch breaks. Included in every VoIP phone package, easy to use and setup, the Auto Attendant answers your calls with a customized recording. The caller is then offered customized routing options by employee names, extensions, or departments. Callers can also send a fax to you, join your conference call or transfer to a recorded information extension that gives directions or your hours of operation.
The Auto Attendant is just one of the phone features that we offer, every phone package includes Voice to Email, Call Forwarding, Unlimited Minutes and more.
Mango Voice makes phones simple.
Pro Tip: Even if you are a small business who’s growing fast, you can set up department options and add separate extensions later. This will help your company look and feel more professional and established.
Voicemail to Email
Check your voicemail anywhere without using your office phone. Mango Voice business phone system will send your voicemail audio message to your email.
Customize your Voicemail Preferences
Because Mango Voice phone system is completely online, you can customize your greeting, extension, and voicemail preferences from the web at any time! You can even set custom vacation notification and call forwarding, so you don’t have clients waiting on you to get back to them.
How it works
When a caller leaves you a voicemail, we email the voicemail audio message to you.
Access your voicemail from anywhere. Have your voicemail sent directly to your smartphone, tablet, or computer by email. Anywhere you have email you can check your voicemail.
IOS and android
MangoVoice business phone system supports IOS and Android devices. Use our MangoVoice App.
Handle multiple calls, pick the call up from anywhere.
Sometimes all of your lines are busy,
but you still have people calling in.
Mango Voice offers a simple solution called Call Parking. You can put the call in the parking lot and pick them up from any extension. Customers are greeted by a custom music on hold playlist from your company. Call Parking allows your receptionist to handle multiple calls efficiently without the need of a phone with multiple phone lines.
Call Parking auto callback – Customers in the parking lot will be automatically sent back to the agent that placed the call in the parking lot after they reached the maximum parking lot time, making sure no customer gets lost or forgotten.
Call Parking caller ID reminder – When a call returns from the parking lot, the caller ID is changed, letting you know that a caller has been waiting in the Parking lot.
Call Parking Presence- Allows you to monitor and retrieve callers in the parking lot with just a push of a button. It’s simple.
Call Parking pickup – Pickup a call put in the parking lot from anywhere, even your cell phone using our Mango Voice App.
Business conference calls. Made simple.
Setting up a conference call can be frustrating enough with just trying to manage everyone’s busy schedule. Remove the hassle of unfamiliar and hard to use phone systems.
Mango Voice makes it simple with an expanded and easy to use conference call system. Because Mango Voice is cloud based it is simple to add a single or multiple conference rooms to your account to fit most any situation.
Mango Voice even offers a simple moderation feature, a single user can moderate invitations, ‘hand-raising’, disconnecting, muting and more. Mango Voice conference calls have no limit to the number of lines you can connect with and all of our features are included no matter how large or small your business is.
Host your conference call anywhere
Because we are cloud based, you can host, join or add attendees from anywhere in the world. Let’s say your co-worker is out of town but needs to be in your conference call, its simple to just give them a call and transfer them into the conference, or have them call in directly.
Moderator – Be in control of your conference call. Let callers wait to speak until you arrive.
Password – Protect your privacy by requiring a password for your conference calls.
Music on Hold/ Customer Greeting – Keep your audience engaged until you arrive.
Join Announcement – Know how is joining the conference call.
Prioritize Incoming Calls With Call Queues.
Having an efficient call queue is a must for some businesses. Not only will it help with customer retention on the phone, it will also maximize your company’s capacity for sales and support, with existing or minimal staff. When someone calls you during peak hours, rather than sending them through to an answering machine, why not forward the call to the next available person? With call queues, you can send the call to the next available agent using any of our dynamic call strategies. Keep your callers engaged on the line while the best available person is reached.
Call Queue messaging – Keep your callers engaged while they wait with custom hold messages designed to keep you callers on the phone and learning about your business.
Dynamic call queue strategies – However ever your business is setup, our dynamic call queue strategies will help you balance your call volume the most efficiently.
Call Queue Strategies
|Ring-all||Rings all agents simultaneously.|
|Longest-idle-agent||Rings the agent who has been idle the longest.|
|Round-robin||Rings the agent in position but remember last tried agent.|
|Top-down||Rings the agent in order position starting from 1 for every member.|
|Agent-with-least-talk-time||Rings the agent with least talk time.|
|Agent-with-fewest-calls||Rings the agent with fewest calls.|
|Sequentially-by-agent-order||Rings agents sequentially by tier & order.|
|Random||Rings agents in random order|
Customer Service Tips for Call Queues:
Avoid long hold times. Using Call queues effectively can help distribute calls efficiently.
Set up a reasonable maximum queue hold time to strike a balance between answering as many calls as possible and reducing the amount of wait time.
Pay attention to how long your customers have been on the line and make sure you are patient with them. Try to avoid placing them on hold again if they have already been on hold for a long amount of time.
Fax to Email
Instead of spending money on an outdated fax line, or even a third party online fax service, Mango Voice makes it simple to save money. Mango Voice’s cloud-based fax service offers an easy fax to email service.
How it works
Receiving a fax
Your customer sends you a fax, Mango Voice receives the fax and converts it to a PDF and sends it to your email inbox.
Sending a fax
Simply upload a PDF using our user portal and we will send the fax for you.
You can search and view faxes through our simple user portal
Send and receive faxes while on the go. with Mango Voice’s cloud phone system you can check your faxes any computer, laptop or smartphone. Access your information anywhere!
Mango Voice offers all features on every plan. With our complete phone package, you don’t have to add costly upgrades as your business grows. Just use what features you need to get your business rolling. When we develop a great new feature that we think our clients would benefit from, we roll it out to everyone for free!
If you have a question about any of our features or would like some one on one training please feel free to call our customer support team.
Call Recording Software
Call recording can be probably the single most powerful tool for improving customer service.
Call Recording is used for quality of assurance. Through Mango Voice’s easy to use recording feature, management can simply access call recordings for training and instruction.
Security and Protection
Call recording is also used for company security and protection. By recording inbound and outbound calls. Your staff listen to and download call recordings to help resolve disputes that may arise. It’s that simple. All of your recordings are securely stored and retrieved using our customer portal.
Our cloud-based phone system allows you to easily record and retrieve you calls. Because our phone systems are cloud-based, you can access, and find recorded calls quickly and easily.
Keep in mind that some states require two-party consent before recording a call. These states include:
- New Hampshire
- Washington state
*In addition to this list, Delaware and Vermont do not have specific laws, but we recommend erring on the side of caution.
To learn more about Call recording consent visit.
Schedule-Based Call Routing
Adjust your entire phone system based on your own custom schedule.
Mango Voice offers a schedule-based call routing so you can create a schedule that determines how your calls should be routed based on what time of day it is or what day of the week it.
- Adjust your call routing based on the time of day
- Adjust your call routing based on the day of the week
- Adjust your call routing based on holidays
Music On Hold
Keep you customers engaged, increase retention. Customize your callers experience with Music on Hold and see results.
A survey performed by CNN showed that 70 percent of customers who were placed on hold in silence hung up within the first minute and 35% of those callers won’t call back. Silence is the worst thing for your callers to hear. Without any sounds, your callers will be more aware the as time drags on that they are on hold. This silence could even result in a lost customer. Using Mango voice on hold music your customers will be able to stay connected and not become discouraged by being placed on hold. Make the time fly and increase retention.
Get your message out
Increase your customer awareness of your products and services with targeted messaging of music on hold content. On-hold messages allow a company to market to the caller while keeping them on the line. Utilize on-hold messaging to tell customers about new services or features while they wait; when the caller reaches a live person, they have an immediate opportunity to ask about a feature mentioned in the message. You have a captive audience use it to your advantage. Essentially, it’s free marketing with little additional cost to the business and instant listeners.
Everyone likes listening to something different and less ordinary. Research has shown that 71% of customers like to listen to music while they are on hold (view source). Upload music or professionally recorded audio. Create your own playlist in just minutes. It is that simple
Our VoIP (Voice over Internet Protocol) business phone system allows for music to play while your callers are on hold. Give your callers the best customer service experience possible, whether you are on or off the phone with them.
Use Mango Voice Ring Groups to organize extensions into groups that share the distribution of incoming calls. Ring groups are often used to efficiently and evenly distribute calls to a specific department within an organization such as Customer Support or Sales. With Ring Groups you can have the calls ring in a specific order or you can have all of the phones within the group ring at the same time.
Ring Group Strategies
Ring All – The Ring All strategy allows you to have all of the extensions ring simultaneously if they are assigned to the ring group.
Serial Ring – The Serial Ring strategy.
Paging Group – The Paging Group strategy.