Mango Voice

Engage Customers Like Never Before

Standard Features

  • Auto Attendant
  • One Touch Call Park/ Pickup
  • Schedules
  • Call Queues
  • Day/Night Mode
  • Interactive Webhooks (Remote software routing)
  • Ring Groups
  • Dial by name directory
  • Auto Fax detection
  • Direct Dialing
  • Find me/Follow me
  • External Transfer
  • Call acceptance for mobile and external Transfers
  • Custom Voicemail Greetings
  • Sound Clips
  • Roll-over
  • Hunt Groups
  • Weighted call distribution
  • Caller ID sourcing
  • Webhooks
  • Screen Pops
  • Active Call State API’s
  • 2 way Intercom
  • Zone Paging
  • SMS Auto reply
  • SMS Notification
  • Call Intercept
  • Blind Transfers
  • Attended Transfers
  • Auto Park return
  • Dynamic Sound clip recording
  • Private/Shared Voicemail
  • Music On Hold  Custom Playlist
  • Music on hold stream remote services
  • Unlimited Minutes
  • Cloud Based System
  • Local Presence
  • 911 Notifications
  • Block Caller ID
  • Outbound Permission Dialing
  • Call Forwarding
  • Voicemail to Email
  • Fax to Email
  • Email to Fax
  • Email Fax confirmation
  • Conference Calls
  • Call Coaching
  • Visual Fax Portal
  • Visual Voicemail Portal
  • Visual Call history
  • Webphone
  • Park/Line/VM Presence
  • Secure Fax
  • Mobile Apps -IOS/ Android
  • Desktop App – Windows/ Apple
  • Voicemail Transcription
  • Fully Scalable
  • Multi-Data Center Redundancy
  • Auto-Scaling
  • Call Recording
  • Interactive Reports
  • Call Center Dashboard
  • Drag & Drop Call Flow management
  • Active Call State API
  • Zero touch device configuration
  • Zero touch device firmware upgrade
  • Visual Device Management
  • Hospitality Suite
  • Comprehensive API
  • Advanced Audio compression
  • Advanced quality
  • CRM Integrations
  • Interactive Call Logs
  • Cloud Management Portal
  • Export Reports

Advanced Features

  • Desktop App
  • 1 to 1 or 1 to many SMS
  • Team Chat
  • Team SMS
  • Video Conference (estimated Q4 2019)
  • Click 2 call
  • Click 2 Text