Is your business fax putting your company at risk?

business fax mango voice

In the age of modern technology, there are many business practices that we assume are safe. Using a fax machine with a fax line used to be a common practice. Now, there are several online companies that offer quick and easy electronic business fax services. The thing that they don’t tell you is that those important documents may be putting your small business at risk.

Why Business Fax Machines Are Out

As they are considered old technology and are thus often neglected security-wise, fax machines pose potential risks to every organisation where they are used. Yet few companies have a comprehensive and enforced policy covering their use. The main problem is that a fax does not guarantee confidential transmission, either for incoming or outgoing faxes. That means it isn’t a naturally secure way to exchange sensitive information.

Computer Weekly – Michael Cobb

Ok, so that beast in the copy room that makes crazy noises when you press the wrong button that’s called an old-school fax machine and if you are lucky enough to remember their melodious noise, then you probably know just how great they are to work with. Let’s also reminisce over the extra line on our business phone system bill that includes the added expense of the unnecessary fax line. Somehow fax machines are always bigger than they need to be, temperamental, and ridiculously complicated.

Enter the modern age. There is an app for everything. Mango Voice recently announced their mobile app available on both iTunes for iOS devices and Google Play for Android devices. So we definitely get the app thing. What you should be aware of is the security involved in business fax transmission. To do that, we’re going to need to explore the process of sending a business fax.

Online Fax Services are Better?

The fax machine: a large box that squeaks whilst taking a piece of paper and eating it, then spitting it out the other side in an obnoxious fashion – repeatedly. This is usually accompanied by sounds that are similar to a broken dial tone that screams. Cherish the memories of your dear busted business fax machine. What else do we do? We have to send fax messages in the world of business.

You scurry to an online solution. With these fancy online business fax applications, they simplify the process by scanning or taking a picture of your documents and then hurling them precariously into the interweb. Cyberspace then passes it around like a hot potato until it lands at the destination that you specified. But what you may not know is that your business fax may have pulled a “Hansel and Gretel” and left a cute breadcrumb trail on the way. With the right information, in the right place, evil ner-do-wells that stalk the internet for vulnerabilities could hack their way into your insecure file data and compromise your important documents.

Not only do un-encrypted messages get passed around with insecure online fax services, but the message once it arrives may sit in someone’s insecure email inbox for days, weeks or months waiting for an email hacker to come along and find your sensitive information.

Security Measures and Why You Should Care

Why do you care about hackers that have all the time in the world to find random fax messages to hack and exploit? Because Fortune Magazine writes articles like this one about “5 huge security breaches at big companies” where the major problem was that no one was paying attention to small details similar to our fax debacle at hand. If huge companies like Walmart, Target, Apple and Home Depot have these problems, odds are your small company may fall into a security trap.

Let’s review quickly the reasons for using an online fax service:

  1. Your fax machine was too terrible to consider fighting with this morning (assuming you have one), there is not possibly enough coffee.
  2. The documents that you are sending are far too important for just email.
  3. And lastly, said documents are also too special and time sensitive for snail mail.

This creates the need in the wonderful world of business for a fax transmission to be necessary.

The Best Cloud-Based Business Fax Solution

Secure Fax by Mango VoiceNow that we all understand the problem, let’s queue the cherubic angel voices with an “ah” as we introduce the new-and-improved extra SECURE Mango Voice Business Fax. We actually listen to our clients and customers. When we hear that a feature could be better, we want to be better. While we have always had security protocols built in, we saw an opportunity to lock down fax transmissions with an added layer of security. We are always staying up-to-date with the latest technology and using it to take care of our clients. Luckily, we have some talent on our team and they know all about creating awesome programs.

Mango Voice Secure Business Fax adds all the security in all the right places. Where other services claim that they offer “secure” fax, the transmission is not nearly as protected as you may think. That’s why we re-thought the process of secure fax making it easier for you to share time-sensitive information without worrying about security issues.

You can still fax from your mobile device by adding an attachment or taking a picture, then using our business fax feature, we will send your message. We’re not really into slinging faxes into cyberspace without all the added safety features. We encrypt the transmission and store your data in our super-secure cloud-based server. Some in the office lovingly refer to this server as “the vault”. Your business fax message doesn’t leave our vault. The recipient of your message then receives instructions with a 2-step verification process for accessing your secure fax message from our vault. It is only available for a specified time frame and then our program encrypts the file once again and locks it up safe.

Phones. Made Simple

Mango Voice lays it out on your cloud-based business phone system couldn’t be easier. Quickly see a list of your files and access them whenever you need. We’ll worry about all the locks and keys and keep your files safe. Trust me, this process is easier than trying to guess if your fax machine is confirming that you sent your fax transmission while the person on the other end watches their machine blink and squeak. Oh, and good luck knowing if you inverted those last two digits. Perhaps the people at that misdialed number will enjoy your message?

Don’t let fax machine security risk happen at your small business. Find a better way to send business fax messages. Do it even better with Mango Voice and save time, money and your ear lobes. Mango Voice offers a full list of features with all of our small business phone system plans.

Give Mango Voice a call today: 888-541-1397

Are you ready to simplify your business with enterprise-grade VOIP?
Simple. Easy. Made for you. Learn more about our special offer.

simplify business phone system today with mango voice



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4 Steps to Simplify Your Business – Put Your Business Phone System to Work!

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Look, if it was so easy to turn a dime, everyone would be a business owner. Truth is, making money can be complicated. The business phone system part doesn’t need to be! There are a lot of acronyms to memorize (or pretend like you know), forms to fill out, and bills to pay. I’m sure you’ve seen PBX, ISP, VoIP… what do all these business phone system acronyms mean?  Don’t over complicate things with complex solutions and rooms full of servers. Sometimes it helps to gain a little perspective. Take a step back and evaluate things from a different angle. Let’s discuss 4 simple steps to simplify your business and get ahead of the game.

The Evolution of the Business Phone System

I still remember my first job years back and the scary server room. It buzzed and emitted heat. We employed a part-time technician to oversee our phone servers and he performed miracles that still have me dumbfounded. And yet those phones still glitched out, went down, had moments of terrible quality and at times the caller id (ya, remember that?) wouldn’t work so I felt totally blind as the secretary.

The new business phone systems are on another level. No more server rooms and part-time magician/technicians. Now those talented people are making features in the cloud and we’re all enjoying them instantly with no downtime and effortless calling. And the quality? It’s amazing. And if I’m chewing too loud to catch the last few digits of that very important number? I have that call recorded. It’s everything. Let’s discuss some of the key features that you can’t live without and why the new business phone systems are what you need in your life.

Business owners, take notes. We’ll look at making communicating with your customers easy, more efficient and that only increases the black numbers on your tax forms. We’ll not only cover some of the confusing details in the business phone system world, but we’ll also try to help explain some general tips to making business life a little easier.

Here are 4 Steps to Simplify Your Business:

  1. Streamline your communication systems.
  2. Consolidate services.
  3. Keep relationships that return value.
  4. Utilize new technology – stay up to date!


Streamline Your Communication Systems

If you aren’t communicating with your customers or clients, you probably aren’t doing business. Luckily, communicating in our modern world couldn’t be any easier. In fact, with VOIP (Voice Over Internet Protocol) business phone systems from Mango Voice, you can have an entirely customizable business phone system in place tomorrow. Not kidding. It’s plug and play. Not only is it super easy to set up, as in take the phone out of the box and plug it in, but you can also utilize cutting edge technology with a very user-friendly interface.

Part of streamlining your communication systems also means updating some of your old practices. Instead of having your business phone ring and ring and ring with no answer, your phone number can now ring to your cell phone. It can also ring to your assistant’s cell phone. Better yet, the business phone system that Mango Voice has to make all this happen is drag and drop.

business phone system drag and drop feature auto attendant mango voice

Features like “Drag and Drop” make using Mango Voice so easy. This image shows one example of just how easy it can be to set up and auto attendant for an example business phone system.

Another example of streamlining communication: Fax. Yes, we know you “business types” still use it. Yes, we know it uses a phone line. But did you know that we have an awesome solution for that, too? Fax to email. No messy papers cluttering your office! You can still play nice with the companies, affiliates, clients and customers that love to fax and we won’t tell them how easy we’ve made if for you to fax correspondence to them while you are sipping your coffee with your feet up.

Consolidate Your Services

Which really just means that you don’t want to go to twelve different places when you can go to 4 and get the same stuff. Once you find a reliable ISP (here we go with acronyms, don’t say I didn’t warn you. This one is “Internet Service Provider” in case you haven’t memorized it and aced the quiz yet), there are many services that you can utilize from that one connection. You no longer need a separate phone line. Consolidating to one line means less wire to run and more functionality. Remember that fax line we just talked about? That’s right! You really don’t need it! There are many services that operate “in the cloud”. Instead of keeping discs or buying expensive software, now companies sell subscriptions to their cloud-based software or services through cloud servers. There aren’t server farms actually located in the heavens but people have founds ways to consolidate services and the savings there can be heavenly. Instead of having several personal servers, they all got together to form a business to host professional servers for others to utilize. This means less downtime, more security, and better service. It’s a win for everyone.

Finding services that are cloud-based saves money, time and provides an ease of use for more users. Mango Voice is proud to offer a business phone system that is cloud-based so we can do all of the above and then some to save you, the business owner, time and money. We can offer a huge list of features and include it with every single customer’s service and it’s no extra cost. You get all the functionality that you can dream of, customize and tailor to fit your unique business flow all because our software is up and ready to go when you are. This also means that all those lame technical glitches that you may have experienced with business phone systems in the past are non-existent. Support is stellar, no downtime, what more could you need?

Keep Relationships That Return Value

Number 3; keep relationships that return value. One thing that Mango Voice prides itself on is providing an excellent product but an even more excellent experience. We’ve thought of every problem and found the solution. Because of that, the relationship that we have with each of our clients and customers is very synchronous. We work well together. We’re also big thinkers but we’re not bound down by large corporate bullies so we can actually do what we say we’re going to do when we say we’re going to do it. It’s just good business.  By doing business with companies like ours, your business will profit not only because you’ll be making more money, but because we can’t help but spread the seeds of success to everyone we work with.

So to put it simply, we deliver an excellent product, so you can deliver excellent service. Communication is key to delivering the best customer service, especially when you are doing business over the phone. With VoIP services like Mango Voice and all the customizable features that are included, you can truly meet your potential in optimal communication with your customer base.

Utilize New Technology – Stay Up To Date

Last but not least, let’s talk tech. I know, its hard to stay on top of all the new technology. Despite the ever-changing industry, it is wise to stay up to date on all the tech trends. The newer technology is more intuitive than ever and doesn’t take quite that much effort to adjust to.  Then add all of the new features that come with it and you won’t even have to think about business phone systems, it will just be second nature.

Let’s say, for example, your business has a heavy focus on sales. You have a small sales team with 3-4 sales people that you’d like to share incoming calls with. With other business phone systems, you may start to encounter trouble right from the word go. But with Features like “Call Queues” with Mango Voice, this is actually no problem at all. You can set your team up to “round robin” with the phones, have the system ring the sales person with the least amount of talk time first, start with the sales person that has had the fewest calls or assign a specific ring order based on your custom specifications. Now your sales team will get calls fairly and you don’t have to worry about how to break up phone calls.

Running a business can be difficult, but answering your phones doesn’t have to be. Be smart, let us help you make the most of your communication time with your over-the-phone customers. Setup is painless, it won’t break your budget and the list of features will make the transition worth it! Every business owner needs the right business phone system to save them time and deliver the best service.

Give Mango Voice a call today: 888-541-1397

Are you ready to simplify your business with enterprise-grade VOIP?
Simple. Easy. Made for you. Learn more about our special offer.

simplify business phone system today with mango voice




[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Row”][et_pb_column type=”1_3″][et_pb_blog admin_label=”Blog” fullwidth=”on” posts_number=”1″ include_categories=”1″ show_thumbnail=”on” show_content=”off” show_more=”on” show_author=”off” show_date=”off” show_categories=”off” show_comments=”off” show_pagination=”off” offset_number=”0″ use_overlay=”off” background_layout=”light” use_dropshadow=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_blog][/et_pb_column][et_pb_column type=”1_3″][et_pb_blog admin_label=”Blog” fullwidth=”on” posts_number=”1″ include_categories=”3″ show_thumbnail=”on” show_content=”off” show_more=”on” show_author=”off” show_date=”off” show_categories=”off” show_comments=”off” show_pagination=”off” offset_number=”0″ use_overlay=”off” background_layout=”light” use_dropshadow=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_blog][/et_pb_column][et_pb_column type=”1_3″][et_pb_blog admin_label=”Blog” fullwidth=”on” posts_number=”1″ include_categories=”13″ show_thumbnail=”on” show_content=”off” show_more=”on” show_author=”off” show_date=”off” show_categories=”off” show_comments=”off” show_pagination=”off” offset_number=”0″ use_overlay=”off” background_layout=”light” use_dropshadow=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_blog][/et_pb_column][/et_pb_row][/et_pb_section] Learn More

The Power Of VoIP Phones For Your Business

The Power of VoIP

If you haven’t notice lately there is a lot of chatter about VoIP phone services and their benefits. If you do not know what VoIP is, then you definitely don’t know what you are missing.

The definition of VoIP, is Voice Over Internet Protocol. This means that instead of your phone/voice service going over copper lines, it goes over the internet. VoIP has opened up opportunities that will take the phone industry into a new era of phone service. For starters out of the gate it removes the limitations traditional service produces while at the same time proving to be a less expensive alternative.

Traditional phone systems and service:

Before VoIP you could only get phone service from a local phone company. Each line costs $45 a month but then you could only make or receive one call on that line at a time which then meant you had to buy more lines. Then, if you wanted, voicemail, long distance, and caller ID it cost $65-$80 per line. The average 5 line service costs $325 a month for dial tone a 3 basic features. If you wanted more features a phone system was required. The average cost of a phone system with 10 phones would run you initially $10,000. On top of that you would have to pay an IT company to maintain the system and over time that got pricey.

The problem with this solution is…

  • too expensive
  • too hard to add features
  • you can’t scale without spending a fortune to upgrade your system
  • you’re limited to phone lines
  • charged long distance
  • 100% liability of the system crashing is on you.

The alternative:

VoIP is easily the best phone solution on the market today. It offers virtually no limitations. With it you get unlimited lines (meaning no more busy signals), free long distance, and can add features as they come out at no cost to you. In addition you receive online access to customize the service to meet your business’s needs. VoIP also offers unified communication (meaning you can sync your desk phone, laptop, and cell phone to work together to make sure your customers get to you and not your voicemail). This has proven to increase sales opportunities.

VoIP is again the best solution because it unifies your communication, simply connects multiple locations, offers 100’s of features, includes backup systems, removes limitations, and provides online access for quick adjustments. If you are considering switching to VoIP you would join the 100’s of thousands of small, medium, and large business who have already done so. Stop working for your phone system and let your phone system work for you.

Here’s our offer if you are looking for a new system.

Click here


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Everything You Need To Know About VOIP Business Phones

The integration of VoIP business phones into the running of companies or small enterprises has become the new standard. Thanks to advancement in technology, VoIP business phones are now an essential requirement for businesses who want to increase productivity, cut costs and double their efficiency. Popularly known as voice over Internet protocol, VoIP is an incredibly powerful phone system that is not just easy to use but also allows users to make calls directly from their computer system. The most incredible thing about VoIP business phone system is that you don’t need to invest in specialized types of equipment to take unique advantage of this technology.

All you need is a regular telephone and a robust internet connection.

Whether for large or small business enterprises, VoIP small business phones has helped companies resolve many of the communication issues they may have had with their regular phone lines. When compared to regular phone systems, small business phone systems are not just an affordable phone system but the best options for companies and other small business looking to maintain a hassle free communication both within and outside the company.

With VoIP business phones, small and large corporations can achieve a hassle free connection while enjoying other advanced features and incredible call plans.

Small business phone systems are of significant advantage to small and big businesses operating in multiple locations. The greatest advantage yet of VoIP business phones are the incredible convenience they offer users together with other outstanding features. Below are some key features of VoIP phone system:

  • Door phone entry buzzer integration

This is one peculiar feature of VoIP phones that companies can use to promote security within their facilities. This remarkable feature allows you to include an analog phone that lets you have a two-way communication with visitors, having certified them worthy, you can unlock the door directly from your phone to grant them access.

  • Find me/follow me call routing

This is a top notch feature most employees will no doubt appreciate. This feature ensures you and your staffs never miss that important business call. It allows callers to reach you through all your registered phone numbers. If they fail to get you on such registered phone numbers, calls are then diverted to voicemail.

  • Voicemail to email transcription

With this exciting feature, you don’t need to worry about frantically writing down phone numbers, names or addresses of callers. This feature allows you to convert voicemail to text, then send to designated emails. With this, you can comfortably relax and read your emails at your free time. Also, this feature allows you to systematically organize and search the details of your voicemail, which may hitherto be impossible with analog phones.

  • Music on hold

Music on hold is an excellent feature that is of particular importance especially if your company is dealing with tons of callers. Trust me; you don’t want to treat your clients to silence or terrible background noise while they are on hold. As such, this feature allows you to play music while your customers wait to be attended to.

  • Bandwidth utilization and inbound/outbound call details

There is no gainsaying that data tracking is essential to every business. Your ability to do this effectively will mean your company knows where to channel its time and resources. Consequently, small business phone systems allow you to track data usage over time. To this end, bandwidth utilization cloud-based VoIP services allow companies to view intricate details of their call history, including duration, destination as well as cost.

  • Call screening

Call screening is yet another mind-blowing feature of the VoIP business phone system. This feature allows you to screen phone numbers. When this feature is activated, it disconnects or prevents certain numbers from reaching you.

  • Coaching tool

This cutting edge feature allows you to advise your workers even while they are on a call with a client. VoIP business phone system provides you with two features to train and evaluate your staff’s on-phone performance. These features include Whisper and Barge. The Whisper feature allows you to provide your employees with information, tips, and advice while on a call with a client, even without the clients’ knowledge; while the barge feature allows you to eavesdrop on employees’ communication with customers without interruptions.

  • Auto attendant

Don’t have the time to attend to customers calls? No cause for alarm as the auto attendant feature on VoIP services helps cover for your lapses. This feature allows callers to communicate with a menu that allows them to select appropriate extensions. This feature undoubtedly gives your business a professional look as it provides you with an e-receptionist that does your bidding.

  • Conferencing

Although many people know about this feature with VoIP services, not everyone is using it to the fullest or taking advantage of other impressive features that comes with it. With this feature, you can set up a conference call monitor. 

  • Do not disturb

Just like the name, this feature prevents any form of interferences or disturbance during meetings, conferences or lunch breaks. With this feature turned on, you can automatically stop calls from entering into your phones. The fascinating thing about this feature is that it does not only allow you to ignore calls but gives you the leverage to redirect calls to either voice mail or other directories.

Advantages of VoIP Business phone system

There are tons of benefits businesses stand to enjoy from integrating a business phone system into their daily activities. Here are a few of such advantages:

  • Saves Cost

Using VoIP phones to make calls, has helped small or big companies to save cost. With VoIP business phone system, businesses can now cut down on exorbitant prices charged by conventional phone network providers. Besides, long distance calls and communication are also cheaper with VoIP phone systems.

  • Portability

Small business phone system accounts for portability, comfort, and convenience; as you can easily use this phones worldwide. With the availability of broadband connections, you can seamlessly log into your VoIP telephone, anywhere, anytime. Regardless of your location, once you have an active connection, there wouldn’t be any hassle regarding calls and connection.

  • Flexibility

The beauty of using VoIP business phones is that you can still use your regular phones together with VoIP converter or VoIP telephone adapter. This VoIP converter looks like USB memory stick and can be plugged into your computer system and used on the go. What this VoIP converter does is pick up signals from analog phones and convert them to digital data that can be tracked over the internet. However, your computer needs to be on for it to work. This system allows businesses to acquire their unique VoIP number, so that no matter where they are, so long they have an active internet connection, they can easily receive calls to the same number.

  • Multi-Functional

While VoIP business phones are intentionally designed to make digital calls, it also allows businesses to conduct video conferencing. This unique feature aids businesses to stay connected with employees and clients. With VoIP phones, you don’t have to miss that important business meeting or conference.

Notwithstanding, there are a few disadvantages associated with small business phones. Network requirement and potential network outage are two significant drawbacks that may affect the system.

However, once you have decided to purchase or integrate a VoIP communication system into your business, you would need to determine which piece of equipment works for you. Consequently, if you are looking to invest in good, hi-tech VoIP business phones, then you wouldn’t go wrong by visiting They are a leading provider of smart, durable VoIP phones.

Everything You Need To Know About VOIP Business Phones

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How Your Phone System Can Increase Your Marketing Effectiveness By 400%

Increase your Marketing effectiveness by 400%

Case Study – Home Remodeling Company

Infinity by Marvin Dealer has been in the home remodeling business for 30 years. They have used varied marketing techniques including call center selling teams with sophisticated dialers and other phone systems to increase their dialing effectiveness. In a recent meeting with their call center agents, they noticed a heightened level of enthusiasm and energy because their appointment set rate (the rate at which they can successfully schedule an appointment) had increased tremendously! A review of their processes and systems, revealed an amazing and unique contributor to the changes in sales team dynamics.

You see, in recent weeks, management subscribed to Mango Voice’s Local Presence service. Mango Voice Local Presence service enables a company to dynamically change their caller ID to a local area code instead of showing a 1-800 number when a call center agent calls a customer. This small, inexpensive yet dynamic change has yielded incredible results!

The first measurable difference was a dramatic increase in the contact rate (the percentage of customer answering their phone). Infinity by Marvin Dealer saw their contact rate go from 10% to 40% immediately! In other words, customers were more likely to answer the phone when a local number appeared on their caller ID.

The company also noticed a significant difference in customer attitudes on the phone. They found that when customers answered a call from a local number, they were less guarded and more friendly. Customers were more receptive and agents were able to have more positive interactions with customers. Agent productivity increased through positive energy and greater enthusiasm, which contributed to more sales opportunities and future contacts.

The local presence service provided by Mango Voice gave the company greater credibility and increased their immediate value to the customer. In addition, customers did not question the agent as to the location of the company or the company’s ability to serve their needs. These two factors led to a 400 % increase in the number of appointment set by agents. The return call rate from customers who missed the initial contact call also increased to a rate nearly 3.5 times greater than previous return call rates. This means that customers were more likely to call a local number back when the call was missed.

Local Presence service by Mango Voice was a critical tool for increased revenues and sales opportunities for Infinity by Marvin Dealer and it will work for your business too!

Key points

Contact rate increased by 400%
Appointment set rate increased by 300%
Customer return call rate increased 350%
Greater customer receptiveness
Greater company credibility and value
Greater sales force effectiveness through agent buy-in
Tremendous sales opportunity increases and marketing effectiveness

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What is VoIP

Get ready to change the way you think about your current long-distance phone plan!

What is VoIP? Literally, it’s Voice over Internet Protocol. VoIP takes the analog audio signals from your phone line and transmits them across the internet.

Just think of all the convenience of the internet and how easily you can place calls from your business and avoid the nasty long distance charges from the phone companies. Phone companies are already using VoIP to streamline their long distance phone calls, but they haven’t updated their prices to save you money.

Business VoIP System

VoIP is a revolutionary business technology and it’s taking the world by storm, re-inventing the entire way you use phone lines in your offices. Because it’s digital, the phones themselves can be like little computers. They can offer advanced features that no other phone system can! Such as voicemail to email, call forwarding, high-quality conference calling, and so much more!

Other VoIP services offer minute rate plans, like cell phone companies, for as little as $20 a month. With all other VoIP you get limited features, no matter how many lines you sign up for with Mango Voice you get all our features as well as any new feature we develop. The best part of a VoIP Phone System, is that when we need to upgrade your phones it’s as simple as a digital download. No expensive fees, servers, and phone techs taking up your time and money!

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Setting up an Auto Attendant


Creating an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Click Launch Editor.
  5. Click Auto-Attendant. Move to the Desired locations.
  6. Link the auto-attendant to the other actions as needed. For more info on Linking Actions see Editing a Switch Board.
  7. Change the Sound Clip if desired. To change a sound clip see Sound Clips.
  8. Add or remove options as desired.
  9. Link each option to the desired action. See Switch Board canvas for details.
  10. Save and exit Switch Board Canvas.
  11. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Editing an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Select Launch Switch Board Editor.
  5. Go to the desired Auto-Attendant
  6. Change the Sound Clip if desired. To change a Sound Clip see Sound Clips.
  7. Add or remove options as desired.
  8. Link each option to the desired action. See Switch Board canvas for details.
  9. Save and exit Switch Board Canvas.
  10. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Additional Settings for Auto-Attendant

  • Timeout- The amount of time allowed for user input.
  • Repeat time – The amount of times to repeat the auto-attendant if no option is pressed.
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Switchboard -Drag and drop dial plan editor

Switch Board / Dial Plan Editor

The Switch Board tool allows Administrators to easily create custom call routing features (also known as a Dial Plan). Using our simple interactive canvas create any custom call routing plan to create your masterpiece.

Creating a Switch Board / Dial Plan Canvas

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Click +New Switch Board button.
  4. By default, the 1000 series is assigned, but this number can be changed. Accept or assign a new extension number.
  5. Name the Switch Board.
  6. Select Create Switch Board.
  7. Select Apply Config.

Editing a Switch Board / Dial Plan Canvas

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Click Launch Switch Board Editor.
  5. Add, edit, or remove Canvas actions as desired by choosing from the icons at the top and placing them on the canvas.
    1. Simple Dial – sends the call to the selected extension and rings for the amount of time specified in the Timeout.
    2. Direct Line – sends the call to the selected extension and will continue to ring until answered or, if the line is unattended or the Do Not Disturb is active, it will go to voicemail.
    3. Auto Attendant – plays a selected sound clip. A timeout may be specified as well as a repeat. The sound clip is played while the user waits for a live person to answer. Add Option is available to allow user to choose another extension to call. More information on Auto-Attendant below.
    4. External Number – this option sends calls to the specified external number. For example, this might be used when a person leaves the office and wants incoming calls to be routed to his/her cell phone.
    5. Leave Voicemail
    6. Receive Fax – allows the line to be directed to a virtual fax.
    7. Schedule – for a business this is used to route calls based on the hours of operation specified in the Schedule.
    8. Sound Clip – plays a sound clip specified
    9. Wait
    10. Hang Up – ends the call
    11. Jump to Dial Plan – sends the call to another Dial Plan selected.
    12. Conference Room – sends the call to the Conference Room selected.
    13. Queue – sends the call to the queue specified.
  6. From the Start Icon on the Canvas, select the “Drag” icon and move the mouse to the receiving “Drop” icon to link the canvas actions together. Continue linking the icons in the same manner.
  7. Select the Save button and select the Back button to exit Canvas.
  8. Select Apply Config to save changes to the vault.

Tips: When editing an action that does not have a drop down that you need, save and exit the Canvas and create the needed feature. Make sure all actions are connected in the correct order of operations. Any action not connected will be omitted from the Dial Plan.

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Music on Hold MOH

Music on Hold

Music on hold audio is used to keep the caller engaged, whether just listening to background music to help ease the hold time or a message about your new products/services. It can also serve as a powerful tool to market and educate you caller.

Upload Music to Mango Voice

  1. Select ‘Upload Music File’
  2. Name new file and select ‘Choose File’
  3. Choose File (must be .WAV or .MP3)
  4. Click ‘Upload Hold Music’

Create a Playlist

  1. Login to the Mango Voice web interface
  2. Select ‘Music On Hold’
  3. Select ‘New Playlist’
  4. Name the new Playlist and click ‘Create Play List’

Add music to your Playlist

  1. Select the new playlist
  2. Click ‘Add’ next to the audio file you want in the Playlist
  3. Click ‘Update Play List’

Select Music on Hold Playlist

  1. Select ‘Settings’
  2. Selects ‘Defaults Tab’
  3. Click on ‘Hold Music’ drop down box
  4. Select your new Playlist
  5. Click Choose File (must be .WAV or .MP3).
  6. Select Create Hold Music.
  7. Select Apply Config.
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What Headsets are compatible with the Cisco SPA 500 Series Phone?

Any 2.5mm headset or headset adapter should be compatible. You can also use most headset adpaters with a Handset lifter. Plantronics and Cisco have worked together to offer a more seemless solution. Cisco has incorporated a built-in amplifier in the headset port, this eliminates the need for an external amplifier and allows for noise-cancelling headsets. All PLANTRONICS H-SERIES HEADSETS are compatible if they come with a 2.5mm plug or you can also use a 2.5mm to Direct connect cable (model 64279-02 or 70765-01)for use with direct connect style headset.

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