Product Updates June 2021

Mobile:

  • Major upgrades to underlying framework and libraries.
  • Continued work on inbound calling scenarios to handle multiple calls.
  • Continued improvements on integration with Yealink phone.

Backend

  • Fix: Upgrade Watson Transcription Service
  • Improvement: SMS Relay for Integration Partners

Voice

Announcing: SMS Relay for Integration Partners

You can use Mango Voice to programmatically send and receive SMS/MMS messages from phone numbers that you or your customers control. These messages could include appointment reminders, calls-to-action, two-way communication, etc.
Here are some things to help you get started:

Documentation

  • Please review our API Docs to send messages. It provides examples of how to use the API. 
  • Callbacks documentation can be used for receiving messages
  • Contact enterprise@mangovoice.com to get new tokens for your integration.

We’re excited for you to give things a try and let us know what you think. If you have any questions or concerns don’t hesitate to reach out.

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Product Updates May 2021

Mobile:

  • Improvements: Build automation for faster release cycles
  • Fix: General improvements to stability for crackly audio, call quality, etc
  • Fix: Allow DTMF Input greater than 20 digits
  • Fix: Log sharing via attachment

Backend

  • Improvement: New Default Music On Hold server

Voice

  • Improvements: Allow Block Anonymous in Source Number
  • Fix: Wakeup call Timezones
  • Fix: G722 Issues for Codec
  • Fix: Intermittent Queue Breakouts and Transfer and Continue fall through to Voicemail
  • Fix: Restricted Access to Area Codes

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Product Updates April 2021

Mobile:

  • iOS stability improvements

Backend

  • Smart Caller ID on Outbound calls
  • Smart Caller ID on Inbound Calls

Voice

  • Improved call tracing tools.
  • Improvements to Presence

Learn More

Product Updates March 2021

Mobile:

  • Onboarded alpha testing group
  • Added general diagnostics screen
  • Added SIP diagnostics for each call
  • Added device persistent application logs with improved logging
  • Improved device deactivation workflow

Backend

  • Added support for Cisco 191 fax device
  • Fixed Yealink T47W line button count 
  • Force publish, subscribe and register to follow the same SRV record on phones
  • Fixed room status third-party provider incident 
  • Improved CDR storage and analysis tools
  • Reduced latency by identifying webhook integration bottlenecks
  • Fixed VM transcription incident with IBM Watson
    • Improved logging and monitoring
  • Improved push token and device activation workflow
  • Add shortcode support for SMS inbound 
  • Support automatically uploading SIP diagnostics

Voice

  • Increased UDP deliverability by decreasing packet size with typology masking
  • WebRTC phone packet size decreased to support global accelerator
  • Line extension state changes for b legs that do not answer the call
  • Enabled compact SIP headers
  • Fixed wakeup calls
  • Independent East coast presence server launched
  • Independent West coast presence server launched
  • Atlanta server upgrades
  • Click to call line extension ringing events on A and B legs
  • Added caller ID to softphone
  • Added SIP URI redirect to transfer and continue
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Product Updates February 2021

Notice:

Thanks to the great feedback from our customer 2021 Kickoff Survey we’ve identified several key areas that we will be working to improve. We have decided to move all of our resources away from new feature work and spend time addressing these key issues before continuing our feature work. Our first priority is making sure that we have a high quality voice platform which will support you and your business.

We will be focusing on identifying ways to improve our voice quality and mobile experience. We appreciate your patience and loyalty to Mango!

Mango Dev Team


Backend

  • Bug: Improvements for Mobile push notifications
  • Bug: Improved performance and logging in Webhooks
  • Bug: FLEX Dental Webhook throttling issues
  • Feature: Added CNAM Lookup to Centralized Caller ID Service
  • Feature: Added NPANXX Lookup to Centralized Caller ID Service

Learn More

Product updates January 2021

Mobile:

  • Android: Beta is now launched
    1. Click the link 
    2. Become a beta tester, this may take a couple minutes
    3. Return to the Play Store and Look for the Mango Voice (Beta) in the title
    4. Download the app
    5. Login and Enjoy
  • iOS: SMS functionality in Internal testing on mobile app

Desktop:

  • Feature: Mango Plus Ad
  • Feature: Implement Desktop Analytics
  • Bug: Filter by Groups bugs resolved
  • Bug: Snippets (2 issues resolved)
  • Bug: Prelaunch Desktop V2 Bugs resolved
  • Research: What is required to make a Web Version of our Desktop

Voice:

  • Feature: Call Distribution Switchboard Object Added
  • Bug: E911 Charges should be mitigated now due to new changes in Admin 
  • Bug: Emailed faxes have no limits – Emails are now sent when limits are reached to notify customer.
  • Bug: Failed faxes were resending over and over to same number
  • Bug: Packet Sizes reduced to improve packet deliverability (a.k.a MTU fix, still working on issues on east coast Fanvil)
  • Bug: Conference call audio was degrading over time. We’ve added Automatic Gain Control to all conference calls.
  • Bug: Random SIP Port assignment on Yealink. This helps routers more accurately NAT traffic in and out of routers.

Backend:

  • Security Improvements
  • Bug:  Intermittent CDRs dropped. Identified some call CDRs were too large to send through our system and were failing to save. These have been resolved and currently showing ~100% processing success. 
  • Bug: T46S now support Sidecar. No need to use T46G as workaround
  • Feature: Added Device Created Timestamp to help with device warranty detection

Learn More

Updates August 2020

Mobile:

  • Initial alpha testing has been positive. We have already exceeded our limited beta.

Desktop:

  • Team his hard at work on a new desktop version.

Voice:

  • Another great month of reliability, adding capacity on West coast to meet customer demand
  • Significant effort has gone into improving call quality and we are seeing great improvements
Learn More

Updates July 2020

Admin Updates:

  • Messaging section simplified. Now you can create a team, associate a number and add extensions.
  • Customers can now bulk archive their own faxes!
  • Performance and reliability upgrades to Music on Hold system

Desktop:

  • Simplified Messaging experience to avoid confusion between different internal and external messaging types.

Voice:

  • We had a full quarter of 100% uptime on both regions! This surpasses our goal of 99.99% uptime!
  • Enhancements to our Fanvil and Yealink Phones
  • Support for new Fanvil Hosptality H5 Device

Mobile:

  • We are currently performing internal testing on our iOS mobile application. We are monitoring several key stability indicators before we release to beta users.
Learn More

Setting up an Auto Attendant

Auto-Attendant

Creating an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Click Launch Editor.
  5. Click Auto-Attendant. Move to the Desired locations.
  6. Link the auto-attendant to the other actions as needed. For more info on Linking Actions see Editing a Switch Board.
  7. Change the Sound Clip if desired. To change a sound clip see Sound Clips.
  8. Add or remove options as desired.
  9. Link each option to the desired action. See Switch Board canvas for details.
  10. Save and exit Switch Board Canvas.
  11. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Editing an Auto-Attendant

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Select Launch Switch Board Editor.
  5. Go to the desired Auto-Attendant
  6. Change the Sound Clip if desired. To change a Sound Clip see Sound Clips.
  7. Add or remove options as desired.
  8. Link each option to the desired action. See Switch Board canvas for details.
  9. Save and exit Switch Board Canvas.
  10. Select Apply Config.

Tips: Make sure the Sound clip reflects the options. You can have hidden options by omitting the options from the sound clip.

Additional Settings for Auto-Attendant

  • Timeout- The amount of time allowed for user input.
  • Repeat time – The amount of times to repeat the auto-attendant if no option is pressed.
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Switchboard -Drag and drop dial plan editor

Switch Board / Dial Plan Editor

The Switch Board tool allows Administrators to easily create custom call routing features (also known as a Dial Plan). Using our simple interactive canvas create any custom call routing plan to create your masterpiece.

Creating a Switch Board / Dial Plan Canvas

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Click +New Switch Board button.
  4. By default, the 1000 series is assigned, but this number can be changed. Accept or assign a new extension number.
  5. Name the Switch Board.
  6. Select Create Switch Board.
  7. Select Apply Config.

Editing a Switch Board / Dial Plan Canvas

  1. Login to the Definitions.
  2. Go to Switch Board.
  3. Select the Switch Board you wish to edit.
  4. Click Launch Switch Board Editor.
  5. Add, edit, or remove Canvas actions as desired by choosing from the icons at the top and placing them on the canvas.
    1. Simple Dial – sends the call to the selected extension and rings for the amount of time specified in the Timeout.
    2. Direct Line – sends the call to the selected extension and will continue to ring until answered or, if the line is unattended or the Do Not Disturb is active, it will go to voicemail.
    3. Auto Attendant – plays a selected sound clip. A timeout may be specified as well as a repeat. The sound clip is played while the user waits for a live person to answer. Add Option is available to allow user to choose another extension to call. More information on Auto-Attendant below.
    4. External Number – this option sends calls to the specified external number. For example, this might be used when a person leaves the office and wants incoming calls to be routed to his/her cell phone.
    5. Leave Voicemail
    6. Receive Fax – allows the line to be directed to a virtual fax.
    7. Schedule – for a business this is used to route calls based on the hours of operation specified in the Schedule.
    8. Sound Clip – plays a sound clip specified
    9. Wait
    10. Hang Up – ends the call
    11. Jump to Dial Plan – sends the call to another Dial Plan selected.
    12. Conference Room – sends the call to the Conference Room selected.
    13. Queue – sends the call to the queue specified.
  6. From the Start Icon on the Canvas, select the “Drag” icon and move the mouse to the receiving “Drop” icon to link the canvas actions together. Continue linking the icons in the same manner.
  7. Select the Save button and select the Back button to exit Canvas.
  8. Select Apply Config to save changes to the vault.

Tips: When editing an action that does not have a drop down that you need, save and exit the Canvas and create the needed feature. Make sure all actions are connected in the correct order of operations. Any action not connected will be omitted from the Dial Plan.

Learn More